HVAC contractor · Pacific, WA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★7,256 Google reviews · 22 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$192typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pacific Heating, Cooling, Plumbing & Electrical at a glance
Google reviewers frequently praise Pacific Heating, Cooling, Plumbing & Electrical for professional technicians who arrive on time, provide clear explanations, and offer reasonable pricing for HVAC, plumbing, and electrical services. Customers often highlight the company's prompt response times and thorough maintenance work. However, some low-star reviews criticize late arrivals that cause customer inconvenience, high replacement costs compared to competitors, and equipment failures within warranty periods. The owner actively responds to the vast majority of these reviews.
Google rating: 4.9 out of 5 from 7,256 reviews (94% five-star).
Reviews on this page: 7,255 Google reviews (4,957 with written comments, 57 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 28, 2026.
Service: Heat Pump Installation Service serving Pacific, Washington.
Data from Google, last updated October 29, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Heating, Cooling, Plumbing & Electrical: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Heating, Cooling, Plumbing & Electrical: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Heating, Cooling, Plumbing & Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical: 100/100 on this factor. Category median: 63.A
100
Bar = this company · dark tick = category median.
Star ratings
7,255 Google reviews we collected
4.9of 5
5 stars6,85394%
4 stars2554%
3 stars350%
2 stars260%
1 star861%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,92099%
Complaints491%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price33428%
Reasonable77464%
Overpriced222%
Not sure726%
$192-58% vs typical heat pump installation services
Middle half of what 938 customers paid ($83–$453) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,62933%
Quality & results1,06621%
Speed & response81216%
Communication71114%
Would recommend3938%
Price & value2024%
Honesty & trust1563%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service team arrived on time and were very professional.”
“Then he acted condescending when my wife said no thanks.”
“Pacific Heating, Cooling, Plumbing & Electric is a top tier company, they do a wonderful job!”
“…- despite the fact that the AC lines are covered, untouched, and not damaged by anything we did.…”
“William was on time, friendly, and very knowledgeable.”
“…ot water heater the tech did a great job but I wasn't happy that they never showed up until 2 when they were supposed to be here at 11, my husband too…”
“He did a thorough job with the furnace and explained everything that he was doing, including pictures of the process.”
“I always recommend them to neighbors, family and friends.”
“I do not recommend you have this place do installations for you, especially if they ask you to purchase the hardware yourself.”
“They always offer estimates that are affordable and offer advice if the home owner is capable of doing the work themselves.”
“Predatory practices- overcharging and they do not back up their word.”
“Helped to keep HVAC more reliable by adding pill to stop algae from forming.”
“My 88 year old Dad is lying in bed in hospice care and my 86 year old mom is trying to keep their 7-year old unit running in the heat of summer- a uni…”
People customers mention
Air34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job. Pick one to see what they paid and said.
KKattarina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We called and had somebody at our house in less than 2 hours. Xavier was friendly and very communicative. He explained everything thoroughly and didn’t try to push any unnecessary work on us. Pricing was very reasonable compared to the other companies I called prior. Would definitely recommend!
Paid $1–200Great priceHVAC system maintenance
EEric7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★
I had my HVAC system serviced and I am having problems with my heating system not heating my home. Please send someone out to help me with this
Paid $1–200OverpricedHVAC system maintenance
RRichard3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
William was on time, friendly, and very knowledgeable. He did a thorough job with the furnace and explained everything that he was doing, including pictures of the process. We’re very pleased!
Paid $1–200Great priceHeating system maintenance
SSteve11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Alex did an excellent job getting us up and running. It had been a while and it was dirty. Thorough cleaning and service. Thank you
Paid $200–400Reasonable priceHVAC system maintenance
KKaren12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Alex was terrific! Professional informative. Answered all of my questions!
A great representative for Pacific Heating and Air conditioning!
Paid $200–400Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
DDar13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Technician was friendly and personable. Took care of my problem in record time. Would never think of using another heating/cooling company!
Paid $300–400Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
The service team arrived on time and were very professional. They serviced our unit with detailed attention and made sure everything was working correctly. They always offer estimates that are affordable and offer advice if the home owner is capable of doing the work themselves. Pacific Heating, Cooling, Plumbing & Electric is a top tier company, they do a wonderful job!!
L
Laura Bradley7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
We called and had somebody at our house in less than 2 hours. Xavier was friendly and very communicative. He explained everything thoroughly and didn’t try to push any unnecessary work on us. Pricing was very reasonable compared to the other companies I called prior. Would definitely recommend!
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance
E
Eric Means7 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
William was on time, friendly, and very knowledgeable. He did a thorough job with the furnace and explained everything that he was doing, including pictures of the process. We’re very pleased!
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance
Response from the owner · 2 days ago
Thank you, Richard. On time, friendly, and walking you through the furnace work with photos is exactly how William likes to do things. We appreciate you and we’re here whenever you need us.
J
Joshua Pieper5 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Alex did an excellent job getting us up and running. It had been a while and it was dirty. Thorough cleaning and service. Thank you
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · 2 days ago
Thank you, Steve. Getting a neglected system cleaned up and running right is exactly what we aim for, and Alex will be glad to hear it. We appreciate you and we’re here whenever you need us.
