Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Pacific Heating, Cooling, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pacific Heating, Cooling, Plumbing & Electrical

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Heating, Cooling, Plumbing & Electrical is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Heating, Cooling, Plumbing & Electrical is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.

Pacific Heating, Cooling, Plumbing & Electrical for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.548
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$351
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 548 Google reviews tagged “A/C system maintenance” · showing 20

Christy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★

Arrived early and did a very thorough job. Appreciate having everything completed.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Robert8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Very Professional service tech. Explained everything to me as needed.

Reasonable priceHVAC system maintenanceA/C system maintenance
RandyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Joseph (Joe) did a great job and was very professional. He explained everything he was doing and was very knowledgeable. Great personality and very friendly.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Tsarina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.

Paid $400–600A/C system maintenanceCleaningHVAC duct & vent cleaning
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very thorough! Thomas goes over everything!

Paid $100–200Reasonable priceA/C system maintenance
PatLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always knowledgeable and courteous. Great customer service :).

Paid $1–200Reasonable priceA/C system maintenance+ Value
Hank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Technician was helpful and knew the system very well. He conducted the inspection and checks with explaining everything he was doing and finding.

Reasonable priceHVAC system maintenanceA/C system maintenance
ILocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Steve M is amazing technician. He is punctual, respectful, and known his job well. I had nothing but pleasure to work with him for the second time he came out to my house.

Paid $300–400Great priceA/C system maintenanceRepair HVAC
Renee12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always terrific service! Our tech, Hunter…great customer service and throughly explained everything

Paid $1–200Great priceHVAC system maintenanceA/C system maintenance
LionelLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very codious and respectful the whole time they were in our home

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality
T.J.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Liam did a fantastic job. He was very professional and informative in explaining the process and service.

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Benjamin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

AC system maintenance just completed. Isaiah B. the on site technician was professional, prompt, efficient and cheerful. Patiently answered any questions I had thoroughly and was incredibly accommodating to my rescue dogs and cats. Outstanding job Isaiah.

Paid $1–200Reasonable priceA/C system maintenance
VictorLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Showed up on time. They installed both the heat pump and furnace. There work was great and they did a great job cleaning up after. Technician explained everything in way I understood.

HVAC system maintenanceA/C system maintenanceHeating system maintenance
Sandi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Tony was excellent!

HVAC system maintenanceA/C system maintenance
Dawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Excellent service again.

A/C system maintenanceHeating system maintenance
SuzetteLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Customer friendly, professional and awesome job ☺️

Paid $800–1,000Reasonable priceA/C system maintenance
AnnLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m really happy to have a Pacific Heating & Cooling as my new heating /cooling company. They did a thorough job going through my heat pump and gas furnace. I would definitely recommend them to family and friends.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
SteveLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Honest, informative, polite.

HVAC system maintenanceA/C system maintenance
dori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice very professional explained everything. Totally recommend!

Paid $1–200Great priceHVAC system maintenanceA/C system maintenance
Lena10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

It was great experience with technician Ethan. Very thorough, detail, hard-working person. So happy with his work, Thank you very much.

Reasonable priceA/C system maintenance

Show more a/c system maintenance reviews (528 more) →

Price

$192-58% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1499$114–$453
Heating system maintenance951$78–$293
A/C system maintenance540$78–$351
Heating system repair395$188–$867
HVAC system repair289$209–$1.2k
Cleaning261$172–$340
Heating system installation260$1.4k–$2.4k
Install AC239$1.6k–$3.7k

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