How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for a/c system maintenance
Clear ✕All 548 Google reviews tagged “A/C system maintenance” · showing 100
Arrived early and did a very thorough job. Appreciate having everything completed.
Very Professional service tech. Explained everything to me as needed.
Joseph (Joe) did a great job and was very professional. He explained everything he was doing and was very knowledgeable. Great personality and very friendly.
Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.
Very thorough! Thomas goes over everything!
Always knowledgeable and courteous. Great customer service :).
Technician was helpful and knew the system very well. He conducted the inspection and checks with explaining everything he was doing and finding.
Steve M is amazing technician. He is punctual, respectful, and known his job well. I had nothing but pleasure to work with him for the second time he came out to my house.
Always terrific service! Our tech, Hunter…great customer service and throughly explained everything
Very codious and respectful the whole time they were in our home
Liam did a fantastic job. He was very professional and informative in explaining the process and service.
AC system maintenance just completed. Isaiah B. the on site technician was professional, prompt, efficient and cheerful. Patiently answered any questions I had thoroughly and was incredibly accommodating to my rescue dogs and cats. Outstanding job Isaiah.
Showed up on time. They installed both the heat pump and furnace. There work was great and they did a great job cleaning up after. Technician explained everything in way I understood.
Tony was excellent!
Excellent service again.
Customer friendly, professional and awesome job ☺️
I’m really happy to have a Pacific Heating & Cooling as my new heating /cooling company. They did a thorough job going through my heat pump and gas furnace. I would definitely recommend them to family and friends.
Honest, informative, polite.
Very nice very professional explained everything. Totally recommend!
It was great experience with technician Ethan. Very thorough, detail, hard-working person. So happy with his work, Thank you very much.
Updated 9/2/2026: Nathan came out and performed a heating and cooling service on my HVAC system today and I couldnt be happier with his work. He was awesome. Every now and then you get a technician who you can tell is one of the company's top employees and it's definitely Nathan. He was very friendly, incredibly…
Been with Pacific for 30 years, and have always been pleased with their work. They visit 2 times a year, always wear booties to keep the floors clean, and make sure everything is set back where it was when they got there. Great people.
He was great. He was professional and very informative-kept me apprised at all times what was going on.
Very professional and walked us through everything he was doing. I learned a lot in case I ever see my thermostat acting up. Very pleasant
Dora is a fabulous technician. Extremely knowledgeable and friendly. The best heating and cooling service around. As long as I live in the area they have our business for life!
On time and great service, as always. You can always count on Pacific to be top notch. This was not an exception.
Justin was punctual, friendly and very knowledgeable.
Pacific Heating & Cooling did my semi annual maintenance. The tech was helpful, informative and courteous. Pacific Heating & Cooling always delivers!
Very professional , did a great job . Will definitely use them again .
From estimate to install and electrical everyone on time detail oriented .Answered any and all questions .Explained how new heat pump system worked and how to best maintain it.Thank you for great experience
Steve is very professional and knowledgeable, arriving on time with a great attitude.
Another year has passed and we had another service done by Pacific Heating & Cooling, this time by Hunter. He was terrific. Worked on our HVAC And heating system. He was very thorough. After he was done, he explained everything to us and we went over our next service contract As a club member. I was impressed and…
Professional, thorough and great to work with
The service is always professional and thorough. They took care of my old furnace and kept it going for a while until I was finally able to get a new one. They replaced my old furnace and added a heat pump and it has been a wonderful experience since day one.
Filter replacement, algacide
Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…
Great service, pleasant and thoughtful technician. Very personable and explained everything well.
Liam was kind and courteous. Was very nice and fast to get to work. While he was going through the settings on my thermostat he noticed my snake cage and asked me what was in there. I pulled out my snake and showed it to him. He was apprehensive, but curious he even held her, which was pretty cool considering he was…
Ethan was professional and communicated thru out the service. Went over everything and explained the bill plus the membership
Gentlemen, that showed up Josh was very professional very nice to deal with sense of humor almost although I just have more of a sense of humor and seems like everybody anyway he was nice very nice. Inform me of everything as he was going through. He got done. He came out. We did paperwork check the van. Everything…
Friendly and knowledgeable! Inform what is needed to maintain the quality of the heater! Thank you
Fast and responsive communication. They got our AC back up and running in just a few hours!
Sean Riggs was very helpful and knowledgeable. He was a huge help and was very respectful and professional
On time, friendly, efficient and communicate throughout the visit about what they are going to do.
Great Service Thanks Professional Polite Another great service call Thanks Isaiah
Honest. Went to them for a second opinion after the other guy told me to replace my entire ac AND heatpump. These guys came in and it turned out we just needed a new capacitor. $13k became $300
Austin McDaris was absolutely outstanding and did a phenomenal job service saying our Mini split! He arrived on time and truly is dependable and reliable! His appearance was impeccable and his commitment and dedication to providing exceptional customer service was extraordinary. He truly reflects all the fine…
Great service. Easy to schedule an appointment online, constant communication. My tech, Kyle, showed up on time, was very nice, and able to fix my ac issue very quickly.
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Chris was great. Courteous and professional.
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Our service technician was approachable, professional, and knowledgeable about our system. They provided “look fors” to keep an eye on, but the overall health of the system is good! The tech was right on time and they were thorough work. Job well done!
Love how Pacific Heating Cooling is transparent about everything they are doing and the cost is explained. We love our new heat pump system. Tim is an excellent technician and provided top notch customer service.
Prompt and professional service, Isaiah was knowledgeable and not too pushy with his recommendations. We were pleased with the outcome.
Great Experience the tech Nick was Awesome!!@Highly recommend them for all your services ....
Very thorough, dug into everything pertaining to our furnace and heat pump. He was a wealth of knowledge. Would request him again anytime.
JJ.did an amazing job of servicing my heater and air conditioner. He takes pride in his job and went above and beyond. I feel he put much more effort in than past technicians and I will be requesting him for now on.
Our technician for our twice-yearly inspection was fantastic. We put a new furnace in January, and he came out and went over everything as if it were an old furnace. I really appreciate the service and attention to detail
Michael dietz jr was great and courteous always enjoy having the same tech again would recommend to anyone
Service was great. The technician was very helpful and pleasant.
Great communication and service. They always give a good value for their work and peace of mind. Much appreciated.
Malachi arrived a bit early and figured out issue quickly. Appreciate having heat again.
Nathan and Corey were wonderful!
Friendly and easy to talk to, respectful. Explained in detail what he was doing and was very respectful.
Prompt service. Thorough in describing what was done. Friendly and very efficient!
The team is always professional and takes real good care of our equipment.
I just had my AC serviced , Brandon provided excellent Service 😊
Excellent service!
Beninio Hernandaz was friendly and was helpful and wonderful at his job. Thank you so much!
Very accommodating and helpful!
This was an emergency call since my A/C was not functioning a few days prior to the visit.
Top-notch, professional service and maintenance. I cannot be more happy to work with Pacific Air
Austin was very thorough and explained as he went along.Service is always great!
Timothy was very friendly, professional, and explained everything very clear and concisely.
Michael Dietz,Jr, was very knowledgeable and explained things very well. He can come back any time. Thank you Michael 😊
Amazing service and Nicholas was awesome. Fixed us up and found the issue fast and had great taste in music 😎
Jake was awesome! Took the time to explain to me what was going. Very courteous Finished the job in a timely manner. Would highly recommend!!!!
They did a great job. Very efficient.
Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.
Andrew McFarland did an excellent job he did our previous maintenance in the fall of 2025. Andrew has always been friendly, cordial, and very informative with our questions. Pacific Heating has always done excellent work with our maintenance and installation when required. We use their maintenance plan. We’ve…
Very good and thorough service.
First and foremost Pacific Air put in our air conditioning system in 2015. We receive service in the beginning of winter and the beginning of summer for regular checkups and cleaning. This ensures our system will be functioning smoothly for that season. It’s wonderful because they call us to set up appointments so…
I had Jake Dworshak from Team Pacific come out and do my annual Air Conditioning service. Jake was professional, courteous and his knowledge was superb. He got my system dialed because I was low on refrigerant. Thankfully before the summer heat gets here. He answered all the questions I had and was a pleasure to…
Michael was very courteous, professional and articulate was a pleasure meeting him. Michael worked quickly was well organized and explained the process and his evaluation and findings of our system. He’s a credit to the business
Isaiah B was great! We really enjoyed him. He was good about explaining different things to us.
Pacific Heating and Cooling always does a great job. Michael came to our house this afternoon and serviced our AC system . He was very kind and thorough. He made sure our system was working properly! Thanks Michael!
Nick was amazing and on time after the repair, went thru the system and validated everything was good. The club membership is amazing with that no after hours call out fee even on Sunday. We will never use anyone else! New furnace and heat pump complete in 7 hours!!!! 1 day on a Saturday.
Xavier was great, I want him back next year. I feel that he was looking after my best interest. Your service was reasonable and I really appreciate that. I will be recommending you folks. Thank you
The technician was very knowledgeable and great in explaining what he was going to do. He explained the condition of the equipment and what to look out for in the future. He had a great personality and didn’t use high pressure speech to try and sell me more than what I needed. I would definitely use Pacific Air Systems again!
The service tech was professional and kept the customer informed throughout the process. I was lucky to get a tech so quickly to resolve the problem.
We had a routine check up on our AC system today. Our tech JJ was awesome. He showed up on time and gave us an estimate on how long his checking of the system would take. He was very thorough and explained any possible issues he found. After the inspection everything was carefully explained to my wife and I. Thank…
Excellent customer service 💕
Great customer service. Service call scheduled for the same week I called for routine maintenance. Friendly and knowledgeable technician.
Our technician Kaylin was very approachable, knowledgeable and thorough with maintenance to our indoor and outdoor equipment. She went over recommendations for our equipment without being pushy and I really appreciated that as a customer. I highly recommend Pacific Heating and Cooling for anyone needing maintenance or new equipment in their homes.
Mark was great. Showed up on time, was personable, honest and straight forward. Would recommend to anyone in the area.
Great info very helpful with everything I needed with info and getting help on other quotes that needed to be done.
Andrew McFarland did an outstanding job inspecting my air conditioning units and installing a needed component to one of them. I’ve always had wonderful service from Pacific Heating & Cooling.
Absolutely love them. They are always polite and on time.
We always have the BEST experiences with Pacific Heating and Cooling! Every technician is professional, friendly and knowledgeable. 100/10 will always recommend!
Kyle and his assistant did a fantastic job. They kept me up to speed on what they were working on. They were very polite and courteous. When their job was completed they shared with me the results of the maintenance invoice at the end.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
