How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for a/c system repair
Clear ✕All 166 Google reviews tagged “A/C system repair” · showing 20
I was very pleased with the service I received and the options to repair or replace an aging furnace.
Jessie was knowledgeable, efficient, and friendly! They quickly diagnosed the issue, repaired and replaced the part, and shared best tips for maintenance and answered our questions about best settings and at-home maintenance procedures. Pricing was very fair and we will absolutely be reaching out for future needs.…
Always pleased with their service and making me a priority. Up and running, cool again, darn fuses!!
Fast and responsive communication. They got our AC back up and running in just a few hours!
Sean Riggs was very helpful and knowledgeable. He was a huge help and was very respectful and professional
Honest. Went to them for a second opinion after the other guy told me to replace my entire ac AND heatpump. These guys came in and it turned out we just needed a new capacitor. $13k became $300
Amazing! We are so grateful to have met Nathan; he fixed our problem, answered our questions, and made some excellent recommendations. He has a broad and deep knowledge base and really knows what he is talking about. Utterly exceptional service. Our air conditioning works again. Thank you!!
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Same day service and they solved the issue with my AC not working. I really appreciated that they took the time to explain what was going on too.
Technicians showed up on time and were super friendly and professional. Unfortunately the parts I needed had to be ordered but they communicated the issues and took care of everything. Im super pleased with the service provided.
David did a thorough job. He is friendly and professional.
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Prompt, professional and friendly technicians. Club is definitely a cost saver!
The Pacific team did a fantastic job doing the maintenance on our system. After completed the maintenance, we discussed any questions we may have had. A very thorough checkup.
Liam was very professional and polite! He explained everything about what he did and what we should do in the future and we purchased your maintenance plan. He is an asset to Pacific Heating and Cooling👍
Amazing service and Nicholas was awesome. Fixed us up and found the issue fast and had great taste in music 😎
Lovely! Polite, thoughtful, kind, thorough, on time.
Cleaning of my vents and clothes dryer. cVery quick and professional. Explained everything that was happening. I am a satisfied customer. Not sure is price was sufficient or not, my first cleaning. All went well.
Jessie Pippin was sooooo amazing! Helpful. Knowledgable. Experienced. 10 out of 10. VERY satisfied.
Joseph did a great job. He was knowledgeable, professional and introduced me to a couple of products that will help prevent later problems. Prevention saves $$ in the end. He answered all my questions. He was very knowledgeable and experienced.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |