How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for a/c system repair
Clear ✕All 166 Google reviews tagged “A/C system repair” · showing 60
I was very pleased with the service I received and the options to repair or replace an aging furnace.
Jessie was knowledgeable, efficient, and friendly! They quickly diagnosed the issue, repaired and replaced the part, and shared best tips for maintenance and answered our questions about best settings and at-home maintenance procedures. Pricing was very fair and we will absolutely be reaching out for future needs.…
Always pleased with their service and making me a priority. Up and running, cool again, darn fuses!!
Fast and responsive communication. They got our AC back up and running in just a few hours!
Sean Riggs was very helpful and knowledgeable. He was a huge help and was very respectful and professional
Honest. Went to them for a second opinion after the other guy told me to replace my entire ac AND heatpump. These guys came in and it turned out we just needed a new capacitor. $13k became $300
Amazing! We are so grateful to have met Nathan; he fixed our problem, answered our questions, and made some excellent recommendations. He has a broad and deep knowledge base and really knows what he is talking about. Utterly exceptional service. Our air conditioning works again. Thank you!!
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Same day service and they solved the issue with my AC not working. I really appreciated that they took the time to explain what was going on too.
Technicians showed up on time and were super friendly and professional. Unfortunately the parts I needed had to be ordered but they communicated the issues and took care of everything. Im super pleased with the service provided.
David did a thorough job. He is friendly and professional.
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Prompt, professional and friendly technicians. Club is definitely a cost saver!
The Pacific team did a fantastic job doing the maintenance on our system. After completed the maintenance, we discussed any questions we may have had. A very thorough checkup.
Liam was very professional and polite! He explained everything about what he did and what we should do in the future and we purchased your maintenance plan. He is an asset to Pacific Heating and Cooling👍
Amazing service and Nicholas was awesome. Fixed us up and found the issue fast and had great taste in music 😎
Lovely! Polite, thoughtful, kind, thorough, on time.
Cleaning of my vents and clothes dryer. cVery quick and professional. Explained everything that was happening. I am a satisfied customer. Not sure is price was sufficient or not, my first cleaning. All went well.
Jessie Pippin was sooooo amazing! Helpful. Knowledgable. Experienced. 10 out of 10. VERY satisfied.
Joseph did a great job. He was knowledgeable, professional and introduced me to a couple of products that will help prevent later problems. Prevention saves $$ in the end. He answered all my questions. He was very knowledgeable and experienced.
Our service technician did a great job! He explained everything along the way, was not pushy at all, and made friends with our 3 large dogs!
Completely professional and down to Earth service technician. Inspected my system and got it up to snuff. I’d have no reason to use any other company.
Top notch work and exceptional customer service. Each worker understands the value of customer service...all very patient in explaining each step and a thorough walk through of the new system to be sure it is used correctly. The service I agreed to was completed, no surprises come installation day. Workers were…
UPDATE: Still amazing 4 years and going strong. ORIGINAL: After hours, they said they could be here between 11pm and 1am. Called, sent a picture, and showed uphowed up by 9:15 very nice, professional, and efficient love the club plan totally worth it.
Justin was just the technician we needed. He not only was able to quickly diagnose the issue with our furnace but when we realized what the extensive repair required, he was able to knowledgeably assist us with selection of a new furnace/AC unit. Justin supported us professionally and efficiently with helping us…
On time and fixed I couldn’t ask for anything more.
Great service
We were very impressed by the services we received from Pacific. Nathan was great and extremely knowledgeable. We recently switched our care and maintenance over from Hunt’s and it has been WELL worth it. Our technicians from Pacific spent at least triple the amount of time checking our systems as the people from…
Austin was so polite and very conscientious. I much appreciated him.
Both Justin and Matt led the charge to see to it that my system was functioning properly. We experienced multiple issues with our system that presented challenges for a couple different HVAC companies. After no clear path to repair our system with other companies, we turned to Pacific Heating and Cooling to get the…
He was super helpful and efficient. He took the time to really explain things properly to me. Very friendly and kind. He was clean and polite. He was great. I do have one request though - and that’s that you send every team member with a mini hand vacuum for their work trucks so that when they’re done servicing a…
Jake was very knowledgeable and professional in his field. Thank you Jake.
Our AC broke on Saturday when it was 88 for the first time ever this year. He arrived that same night(we are club members), fixed what was wrong, and explained what he did. Will definitely continue to use Pacific Heating and Cooling for all of our HVAC needs.
We have only been in our house a year, the house is about 25 years or so. We have been having an issue with our heating and a/c. Pacific Air had their sticker on our system, so we gave them a call. Our technician was sent out with in the week to check our system for us. Of course the bad news system was junk and…
Stated objectives completed on time and on budget. No issues with professionalism or knowledge of involved personnel relayed to the replaced equipment.
Joseph was terrific! Very polite and professional. Explain everything he was going to do and then came in to the explain the results. Been with Pacific Heating and Cooling for a few years and have always been happy with their service.
He was good. Professional on timeand very nice and very nice to deal with
I called the original company to fix our AC and they were over 2 weeks out(Bob's). Pacific was out the next day. Andrew was great, wore his mask and gloves, figured out the issue in about 10 minutes. It was an installation mistake that he was able to fix in short order and we are nice and cool now. The price was…
My Tech showed up 15 minutes early and introduced himself. He went right to work and had the problem solved almost immediately. He told me my options. He was honest and I could have went a less expensive way, but I went ahead and put the new thermostat in and signed on with Pacific heating and cooling with an…
On site techs are always friendly and professional.
Zach Miller explained every step he went through inspecting the furnace and ac unit. Providing tips on what he looked for to determine the health of the equipment and how to maintain the equipment. Because of his approach to providing service we felt confident in starting a maintenance program with Pacific Heating & Cooling.
My technician, Zach, arrived on-time and was polite and knowledgeable. He helped me understand my system and the problems I was facing. He presented me with detailed solutions and wasn't just trying to sell me there products or services. I am 100% going to come to them for all my needs in the future.
Update: May, 2023 We have been using Pacific Heating and Cooling for 7 years now. They service our furnace and heat pump twice annually for a flat membership fee. Each and every time they have visited they have been professional, pleasant and efficient. Our equipment stays working in top notch condition. A few…
13yr old unit AC stopped working. Was able to get same day appt. It took Sig 2hrs to troubleshoot, replace capacitor and find out why the system kept shutting down. Bad high pressure popoff. He was able to rest it. Sig gave me info on repair vs replacement. Appreciate his efforts
Mark and Seth a trainee has personality of good nature and I feel like trust them of their services and advises.
Fast and professional
Great experience with Michael P. from Pacific Heating and Cooling. Our heat pump/mini split wasn’t working and he quickly diagnosed and fixed the issue and was very knowledgeable on system.
Matthew was very informative and answered all my questions about my ductless system. I would definitely recommend him for any service calls.
They double check the initial assessment to make sure the work was really needed. I was refunded money because they determined the work was not necessary. Very honest and up front with explanations of the service and repairs with which ones are critical vs those that would be a good idea. I have used this company…
Joseph was amazing! He was punctual, answered all questions, and gave my family and myself peace of mind.
Did a fine job, and answered guestions.
Love this company!
The heat wave came through but the AC was not cooling the house. We called Pacific Heating and Air. They came the same day. Nicholas was very fast and efficient. We had a capacitor that wasn't working. He had it working within an hour. Thank you so much. He was great and professional.
Used them twice during an issue and both technicians were great! Identified and fixed the problem right away. Signed up for the membership for maintenance!
So my ductless A/C and heating unit stopped making warm or cold air. I figured that the refrigerant was low probably due to a leak. So I had Pacific heating an cooling come out and diagnosis this and hopefully fix it. They quoted me $119 diagnostics fee to get a tech out there, I was excited they were able to get…
These guys are super professional and always take the time to explain your repairs needed.
The technician who came to our home was great! Didn’t feel pressured to buy any additional items but felt like we were given a very detailed review of where our systems are currently at and what to expect over the next couple years.
Very knowledgable and experienced. Very helpful and excellent communication.
Andrew was very knowledgeable and professional in diagnosing a non-problem with our AC unit. He clearly explained in easy to understand terms what was going on and found that the compressor was in good working order. Would highly recommend using Pacific Heating & Cooling.
Super great service! Technician was friendly, knowledgeable and fast. From the first call to the completion of the repair I couldn't have been more pleased.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |