How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for cleaning
Clear ✕All 267 Google reviews tagged “Cleaning” · showing 40
Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.
Timothy Whyte did an outstanding job for us today. Timothy is very personable and professional. He kept me updated as he worked and pointed out areas to keep an eye on. Timothy was very respectful of our home too.
Great service, Chris King was so kind and knew what he was doing. He was excellent. I think he should get raise!
Well done Good People
Ethan was professional and communicated thru out the service. Went over everything and explained the bill plus the membership
Austin McDaris was absolutely outstanding and did a phenomenal job service saying our Mini split! He arrived on time and truly is dependable and reliable! His appearance was impeccable and his commitment and dedication to providing exceptional customer service was extraordinary. He truly reflects all the fine…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Friendly and easy to talk to, respectful. Explained in detail what he was doing and was very respectful.
Austin was very thorough and explained as he went along.Service is always great!
Isaiah Bratcher did a great job on Furnace and washing my AC unit He is friendly to talk with knows his job and the business. He did a thorough job and even tried to sell me a Surge Protection Device, but I wasn't going for it. Next time I will buy a Unit that has all the Protection it needs.! BillE
Jake was awesome! Took the time to explain to me what was going. Very courteous Finished the job in a timely manner. Would highly recommend!!!!
They did a great job. Very efficient.
Very impressive service. Never use anyone else. Did everything methodically and double checked as he went. Impressive.
Had yearly check and cleaning. Great service, friendly and go the extra mile to educate and explain your system and how it's working.
Amazing company in every way. 🌟🌟🌟🌟🌟
Very knowledgeable and thorough!
Jessie Pippin was sooooo amazing! Helpful. Knowledgable. Experienced. 10 out of 10. VERY satisfied.
The tech was friendly and very efficient. He went through all the steps for servicing my HVAC system.
Landon has a friendly demeanor. He did a fan cleaning and spring tune-up on our system.
Employee Mr. Castberg, did a great job exclaiming what service would be done as well as explain the warranty options. Value employee. Thank you.
Great experience! Your technician Isaiah B. was very friendly and informative throughout the six month check up of our new unit. It was a pleasure to have him here.
These guys are good, very polite and are on top of everything. Very informative, explains everything they are doing, also asking you if you have any questions or concerns throughout there time at your house. Would highly recommend these guys. Thank you
Michael Dietz was polite, knowledgeable, detail oriented and did a very thorough job completing my HVAC AC system maintenance. He was able to answer any questions I had about my equipment setup.
The last evaluation. Daniel did an amazing and thorough job and helped my grandson and I understand the thermostat controls better. Also how the heating and cooling worked. My grandson was intrigued. Today's evaluation and tune up with Isaiah was wonderful. He was thorough and helped me with changing the thermostat,…
Conner was very friendly and professional. Preformed my yearly service and explained in detail what they do and what he found. As a visual part of your company, he is a great representative.
Jess did an amazing job! He was so friendly and personable. Our heat pump smelled so musty I couldn’t stand it. Our air smells so clean now!! I can’t recommend him enough!
My furnace technician arrived on time to clean and check my heating system. The office confirmed the appointment and told me when the technician was on the way. I needed new air filters. Jake explained the installation and function of these. He was efficient and thorough. Thank you!
We have been using Pacific Heating and Cooling for many years to perform yearly maintenance on heat pumps and furnaces at two properties. They have recently replaced a furnace and installed a new cooling system at our home. I can't say enough about how happy we are with them. Every employee we have dealt with has…
The technician arrived when Pacific Heating and Cooling's service person called me. All the customer service people are amazing! Anyway, Austin M. greeted me and said who he was and put shoe covers on before stepping into my home. He went straight to work. I had questions and he answered all of them respectfully and…
For our tech to come out Saturday night and repair what was needed was great. The response was extremely fast and went over everything needed plus future recommendations.
Trouble shooting. Great job done well.
Brandon very friendly band knowledgeable. Fortunately our leak was fixed and did an annual maintenance program so I don’t have to worry about about maintenance. Talked about long term longevity of the furnace and cost to replace it.
Great company to rely on for our home air conditioning! From our initial purchase in 2017 and through 9 years of periodic maintenance, I've been nothing but pleased with the system we picked, and the staff and technicians at Pacific Heating and Cooling. Joshua, was on time, professional, courteous and super…
Liam did a superb job and was very professional.
He did a great job!
We’ve had a service contract with Pacific Heating & Cooling for many years. Our experiences have always been positive and all the technicians have been professional and friendly. Our technician today was Nicholas Bell who represented the company very well.
Thorough and professional. I will continue using them for my yearly maintenance needs. I like the peace of mind that their club membership provides with 24 hour emergency service.
We hired Pacific Heating and Cooling to do maintenance to clean our air ducts. They sent Matthew Panameno and Logan to do the job. They were very professional, courteous and very respectful. They did an excellent job and cleaned out the vents and washed the grates so it looked new again. They explained everything…
Etan was very nice, knowledgeable and professional.
Tech did awesome job. Very nice and helpful. Looking out for best value and price. Conner did awesome job also from the work to customer service. I would request him next time to be my technician.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |