How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for ductless heating & a/c services
Clear ✕All 125 Google reviews tagged “Ductless heating & A/C services” · showing 120
Great service! Friendly technician!
My technician Landon, was very friendly and knowledgeable. He came to service my mini splits and did so efficiently. I had a couple of questions regarding the mini splits and he did know the answer and was able to tell me very quickly. He was very informative with my issue and gave me a simple solution. I would love to have him return and complete
Super helpful, efficient, clean, professional and kind.
Well done Good People
On time and well done.
Isaiah, from Pacific Heating Cooling came out today for our annual ductless system tune-up, and he was fantastic. He arrived right on time, wore shoe covers inside our house, was very professional, and polite. He thoroughly checked our units, explained everything he did clearly, and even gave us a few helpful tips…
Pacific Heating and Cooling was amazing to work with. They were professional and courteous. The installers were polite and answered all of my questions. I would definitely recommend them to anyone needing a new furnace or AC unit.
Ethan was professional and communicated thru out the service. Went over everything and explained the bill plus the membership
The technician (JJ) was on time, courteous, introduced himself, and went over the scope of work in detail. To me, first impressions is key to the level of professionalism that JJ presented. The rest of the visit and the knowledge I gained is priceless. I highly recommend them!
Hands down best company. Highly recommend. Worked with Tj,Brendon and Chris they are the best.
Ikanasio and Erin where awesome and hard workers. They were on timely, polite, informative, and knowledgeable.
Very impressed with our tech, David Smith. Very professional and thorough with the inspection, cleaning, and service of both our mini-split and heat pump. The service is not inexpensive but worth the price if you are not A DIY or HVAC professional. I would definitely request David Smith going forward to complete my service in the future.
Xavier was great, I want him back next year. I feel that he was looking after my best interest. Your service was reasonable and I really appreciate that. I will be recommending you folks. Thank you
Jess came out to do my annual cleaning/maintenance on my mini-split. He did an absolutely phenomenal job. No one has ever been this thorough. Unfortunately he’s retiring in two months so won’t be able to request him next year.
Steven McCall is very professional and explains in detail how he repaired my Heat Pump. He went a step further by checking the filters and they were dirty so he cleaned the filter. I could tell he likes his job and it shows in his work manner. The phone call to set up the appointment was very professional and said…
Isaiah was great! Knowledgeable, thorough and professional. I've never been disappointed with their service.
On time and very friendly! Respectful of property and knowledgeable about products.
Technician Jess was awesome. He explained everything and did a great job. Such a personable guy. Enjoyed visiting with him.
Jess is awesome!! He is very knowledgable and showed me which filters of my furnace and mini split to clean and how. I’m recently widowed and now need to assume this periodic maintenance myself. I’m very happy with the service and joined the membership club so I will have yearly service and save money!!
Was amazing. Liam was really kind and did everything correctly. Thank you Pacific Heating And Cooling .
They were efficient and professional!
Great Company, Technician Josh F. was prompt and friendly was able to diagnose the issue but the cost to repair would be equivalent or close to replacement so will be getting a replacement in the future
Anthony was fine. Helpful and informative. Told me Pacific does not to manufacture warranty work on anything they didn’t install. Tried to upsell me to a $1500 PCB board that, as it turns out, was an incorrect diagnosis. A different contractor visited and walked me through their testing procedures and found nothing…
Excellent service, in the past other companies were not as thorough in clean my mini split units. Great job!
Thomas and crew were great
Very happy with level of professionalism and competitive rates.
Professional, knowledgeable and good communication skills from start to finish! When I first called Pacific Heating & Cooling, I spoke with Deb. She was patient, courteous and answered all of my many questions. Our technician, Anthony, arrived on time early the next morning. He was personable, well-informed and took…
I have used Pacific Heating & Cooling since I bought my home in November 2021. So far 3 times for 3 different issues with my split unit, I have had 3 different technicians. I cannot praise the technicians enough, also the receptionist are kind. They listen to me, thoroughly check the unit to find the issue, they…
Amazing experience and even better people.
So please with the whole experience! These guys are so professional, thorough, kind and will answer all your questions. Extremely happy and appreciative. Would give 10 stars to these installers!
Friendly, helpful people at every turn
Today I had a maintenance work done on my home HVAC systems by Pacific Heating and Cooling. The technician, Mr. Xavier Santiago, was the same professional who serviced my home last year, and once again, he exceeded expectations. The service included a thorough inspection and maintenance of both the gas furnace/air…
Professional and courteous. When I asked for an estimate for mini-ductless units, they came on site and did a thorough breakdown of all the options and possible issues, as well as solutions -- where the power might need to be run for the units, where they might be mounted, etc. Consulted over the phone with their…
Angel was awesome. We will give him 10 starts not just 5. Super happy with his service. Even stay behind to make sure we schedule the work needed done with the outside unit before he left. This way we didn't have to wait a long time
Sean was on time and handled yearly maintenance professionally.
Tony from Pacific Heating and Cooling was awesome! When my son's soccer game ran late and I had to reschedule, Tony and the office were super accommodating. They totally understood and didn't give me any grief about it. When Tony showed up, he was all about business, in a good way. He did a super thorough…
They are friendly, accommodated my work schedule, did a great job, are competitively priced and are definitely worth the money. I recommend them to everyone I know and will continue to use their services.
The technician (Jess Reed) did a great job servicing our units. It was the first time that we had the system soft pressure cleaning and we’re very happy with the overall experience.
Pacific Heating & Cooling has exceptional communication for appointments and what work needs to be covered. Technicians are thorough and make sure you’re satisfied with the work. They did an excellent job installing our mini split system!
Matthew was very informative and answered all my questions about my ductless system. I would definitely recommend him for any service calls.
They did a great job despite the task being much more difficult than any of us thought. Very friendly, professional, and caring (we had a baby and a toddler running around the house while they were here). Glad we chose Pacific Heating and Cooling!
Tanner was very prompt professional and explained everything he did. Excellent service tech
Pacific Heating and Cooling did an awesome job today when they came out couldn't ask for more very friendly and knowledge able at a great price
Knowledgeable and professional service. I recommend Pacific Heating and Cooling to everyone. Micheal did a fabulous job.
Michael was such a respectful and wonderful young man and technician. I had a sleeping babies and he came in quietly and did what he needed to do efficiently. He was completely thorough and did an amazing job! I would definitely want him to come back next time
Wonderful job done! Malcolm was awesome! He talked us through everything he was doing and was patient with all our questions. Very thorough! He felt like family! Would definitely recommend him and Pacific for everyone!
Professional on time, and very courteous!
My heating system was not working for 2 days n after calling cooling and heating, I got an appt right away. They called way ahead to let me know they were on the way and we’re on time. They were professional and explained everything in detail. The technicians did their best to figure out what the issue was and…
Our annual Ductless Heat Pump service was completed by Jess and Isaiah, and they were professional, efficient, and friendly. They were thorough in the explanations and recommendations for our Heat Pump, and were generally wonderful to work with. This was our second service with Jess, and we hope to work with him and/or Isaiah again in the future.
Always on time, they tell you what they doing, give you options, for future maintenance
Great, fast service
All good. 🙂
Service technician was very professional, prompt, and cleaned up after working.
Gabriel was professional and knowledgeable. Thank You
Didn't respond to calls about our heat not working after they installed it...until the warranty expired and they could get paid more.
As 20 year loyal customers; their prices have doubled in less than a year which had nearly doubled 4 years before that. Service maintenance went from twice annually to once. They installed our heat pump system incorrectly and ignored our complaints until after the warranty was up. Do not use this company or continue to be disatified.
Pacific Heating continues to impress. They are always so professional and helpful. Josh helped out this time and was absolutely WONDERFUL. He explained everything in simple terms so I could understand and eas very friendly. Best of all he didn't try to push a bunch of unnecessary things on me. Thanks Josh!
Very good folks to do business with. I've used them for several years and the service has been consistently excellent.
This is a great company from the first meeting with Justin that helped us choose a new furnace and air conditioner unit as my furnace just quit working. The technicians were able to install very next day. Jarrod and Tony were here the next morning and did the complete install with lots of extras. They were here over…
Service is great and product so far is great but it is expensive
Sean was the individual that did our service and we were very pleased with him. We want him to come back for the next visit.
The worst!!! Overpriced and so condescending!! We had these guys come out and help my elderly mother and they clearly tried to take advantage of her situation. 1 star. Do not recommend!!
From the phone call to schedule, to the consultation, to installation, we are very happy with the service they provided. Everyone was very friendly, professional and knowledgeable! We would recommend them for sure !
Zach gave excellent service and answered all of our questions. Audra called us several times to make sure we knew Zach was coming. Overall excellent service.
Jess is represntative of Pacific Employees, who are always pleasant and professional
They came exactly on time and finished on time. They installed the unit promised at the agreed-upon price, cleaned up afterwards and explained everything. So far, it’s working well. Happy with their service. We just had it installed today- hence the 4 stars. If it continues to work well, I’ll try to remember to update it to 5 stars.
The team was very professional. The installation finished before the expected time and the left my house looking as if they were never here.
Very efficient and let's customer know everything that is occurring. Dependable.
Very good company. Workers showed up when they were supposed to. They put down pads over all of the floors and wore shoe coverings in the house. After the install was done, the tech explained how everything worked an asked if I had any questions. I was given all of the paperwork and he also told me about the…
Landon was right on time for my 8:30 appointment, and fixed our ductless heat pump right away. He was professional, knowledgeable, and friendly! We got signed up for a regular maintenance plan, and we look forward to our future visits. 10/10, highly recommended!
I had an estimate for AC installation. Just as expected I would need furnace replaced also but he was as very professional and on time. Went thru all my options and not pushy to select which package to purchase. Although price was a little higher than expected. Still debating.
Great services n very nice young man.
Jeremy and Adam were extremely professional and personable in every aspect of the installation process. I would recommend them from Pacific to any friend, family member, or stranger. I felt well educated on my new HVAC system and they got on great with my dogs. Thanks guys!
Informed us there was a new process for cleaning our ductless heating/cooling units. Took care to protect the items around the units during cleaning. The units were definitely cleaner afterwards.
Did an excellent job. Friendly people, will use them again
We have been using Pacific Heating and Cooling for 15 years. Prompt service. Expert, professional, and personable technicians.
Cons: Sky high prices. Pro’s: The BEST installers, office staff, customer service and carry only the best equipment. Very clean and detailed installation.
The guys were great very courteous very professional let me know every step they went through.I was very pleased!
My tech was named Jess. He was very professional and personable. He explained all the processes involved in servicing the heating and cooling system. I really appreciated his time and patience in explaining all of this to me. Thanks again Jess!
Excellent company. They originally installed our ductless unit which has performed flawlessly. Today , our technician, Jess performed our annual maintenance, cleaning, etc. He was very professional and exactly on time. I would highly recommend Pacific Heating and Cooling
I’m so very pleased to be a Pacific Cooling and Heating customer. Their work is top level. They are very professional and conscientious. They take ownership and responsibility for the work they do. Thank you Pacific !!
Just had Jess come out and service my Fujitsu Ductless Heatpump. I had used a different service previously, and while I was satisfied with my previous service, Pacific Heating & Cooling upped the ante. Instead of just spraying cleaner, vacuuming, and wiping down the vent heads, Jess basically power washed the blower…
Sean was on time, polite, and professional. We will be using them again in the future! Thanks
Tanner was prompt, efficient and thorough. He was cognizant of the need for social distancing and wore a mask. He cleaned up after himself and asked numerous times during the process if I had questions. This company is always reliable.
Knowledgeable, answered all of my (many) questions, showed up on time, were honest about what they could and couldn’t do with my system and were very friendly. I am having them install a new motor for my AC unit and they cleaned my dryer duct out and they taught me about my furnace!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
