Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Pacific Heating, Cooling, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pacific Heating, Cooling, Plumbing & Electrical

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Heating, Cooling, Plumbing & Electrical is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Heating, Cooling, Plumbing & Electrical is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.

Pacific Heating, Cooling, Plumbing & Electrical for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.213
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$538–$942
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 213 Google reviews tagged “HVAC duct & vent cleaning” · showing 20

Tsarina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.

Paid $400–600A/C system maintenanceCleaningHVAC duct & vent cleaning
Hudson8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They got me in for an HVAC duct cleaning really quick! Matthew, Talon, and Zach showed up early and were professional, respectful, and really knowledgable. Because of these 3 young men, I will be a repeat customer, so thank you for doing the right thing and doing a great job!!

Paid $600–800Great priceHVAC system maintenanceHVAC duct & vent cleaning
MatthewLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The staff members were extremely friendly and explained everything with me.

Paid $1–200Reasonable priceHeating system maintenanceHVAC duct & vent cleaning
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

These guys were polite, new their jobs very well, explained everything thoroughly, did an outstanding job! Thanks! Completely professional.

Paid $200–400Reasonable priceHVAC system maintenanceHVAC duct & vent cleaning
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great service, Chris King was so kind and knew what he was doing. He was excellent. I think he should get raise!

Paid $2,000+Reasonable priceHVAC duct & vent cleaningCleaning
Calli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very professional and efficient service. Everything was explained to me really clearly. They were honest and friendly. Would use this company again or recommend them.

HVAC duct & vent cleaning
RaymondLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Well done Good People

HVAC duct & vent cleaningCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
BobLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cleaned the dryer vent. Could not believe the amount of lint in the pipeline.?

Customer photo from Bob's review
Paid $200–400Not sureHVAC duct & vent cleaning
TomLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…

HVAC duct & vent cleaningHeating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…

Paid $200–400Reasonable priceA/C system maintenanceHeating system repairInstallation+ Responsiveness+ Punctuality+ Quality
FredLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.

Paid $400–500HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

William was very nice and detailed and explained everything to me. He was very detailed and explained everything thoroughly.

Paid $1–200Great priceHVAC system maintenanceHVAC duct & vent cleaning
Banjo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Very polite and professional technician.

HVAC duct & vent cleaning
Marlene11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Austin was very thorough and explained as he went along.Service is always great!

Paid $1–100Great priceCleaningA/C system maintenanceHVAC duct & vent cleaning
Lynnette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic cleaning of duct work, showing us pictures and explaining throughout the job. Matthew is very genuine and kind.

Paid $800–900Reasonable priceHVAC duct & vent cleaning
Angela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Pacific Heating & Air’s communication, scheduling, workmanship and employees are all top notch! Definitely recommend using their services.

Paid $200–300Reasonable priceHeating system maintenanceHVAC duct & vent cleaning
DionneLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent customer service 💕

Paid $400–500Reasonable priceA/C system maintenanceHVAC duct & vent cleaning
Iona12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Dustin eas excellent

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely love them. They are always polite and on time.

A/C system maintenanceHeating system repairHeating system maintenance
Travis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

On time and very friendly! Respectful of property and knowledgeable about products.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system repair+ Punctuality+ Professionalism

Show more HVAC duct & vent cleaning reviews (193 more) →

Price

$192-58% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1499$114–$453
Heating system maintenance951$78–$293
A/C system maintenance540$78–$351
Heating system repair395$188–$867
HVAC system repair289$209–$1.2k
Cleaning261$172–$340
Heating system installation260$1.4k–$2.4k
Install AC239$1.6k–$3.7k

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