How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for HVAC duct & vent cleaning
Clear ✕All 213 Google reviews tagged “HVAC duct & vent cleaning” · showing 40
Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.
They got me in for an HVAC duct cleaning really quick! Matthew, Talon, and Zach showed up early and were professional, respectful, and really knowledgable. Because of these 3 young men, I will be a repeat customer, so thank you for doing the right thing and doing a great job!!
The staff members were extremely friendly and explained everything with me.
These guys were polite, new their jobs very well, explained everything thoroughly, did an outstanding job! Thanks! Completely professional.
Great service, Chris King was so kind and knew what he was doing. He was excellent. I think he should get raise!
Very professional and efficient service. Everything was explained to me really clearly. They were honest and friendly. Would use this company again or recommend them.
Well done Good People
Cleaned the dryer vent. Could not believe the amount of lint in the pipeline.?
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
William was very nice and detailed and explained everything to me. He was very detailed and explained everything thoroughly.
Very polite and professional technician.
Austin was very thorough and explained as he went along.Service is always great!
Fantastic cleaning of duct work, showing us pictures and explaining throughout the job. Matthew is very genuine and kind.
Pacific Heating & Air’s communication, scheduling, workmanship and employees are all top notch! Definitely recommend using their services.
Excellent customer service 💕
Dustin eas excellent
Absolutely love them. They are always polite and on time.
On time and very friendly! Respectful of property and knowledgeable about products.
Timely…. Very little waiting. Professional and answer all questions. Reasonable price for the work they do and time spent. No mess left behind. Strongly recommended
Liam was thorough, knowledgeable, and friendly.
Always great to work with Pacific and Heating. Thomas was helpful and thorough.
Great company, would definitely recommend. All the techs that have serviced my house and the crews that installed my ac, were very good. Fast and clean work. Very informative and helpful towards any questions or concerns I've had. Always take care of any service tech that comes to your house, regardless of trade.…
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Justin Christianson is super nice not pushy at all and built options for us and explained everything in great detail. He also was able to cut down wait time so we didn’t have to be cold and use space heaters.
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
The guys explained every step they were going to take. We had already decided to sign up for a maintenance program based on our experience getting a water heater installed earlier this year. We did notice a loss in fan speed after the duct cleaning but we have heat. They will dispatch a technician to diagnose the issue Friday since tomorrow is Christmas.
Tune up time! Andrew was great! He was punctual, thorough and friendly. Thanks Andrew!
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Service
Explained everything and were very efficient!
Jake was friendly, professional, and so helpful in pointing out future precautions with my furnace and hot water tank.
This company and the reps that came to my house to complete the install of my new furnance and AC unit were professional, hard working and went above and beyond to ensure everything was installed correctly. Would highly recommend. Joseph was awesome!
Technicians are always very thorough and explain things well. Always very happy with the level of service I receive.
Tyler's team made quick work of my duct cleaning, they were communicative and professional. I can breathe better in my house already.
Excellent service in all aspects - Isaiah is one of the best service representatives we have had in the many years we have had Pacific service our home! Definitely five Stars! This is a five Star Company for sure!
Tyler and his team are trustworthy, reliable and prompt. Everything was fast and efficient. Just a glitch about the whole process was the payment. I was not at home but paid for the service earlier. However my father was asked to pay for it again which was very disappointing. However everything was taken cared…
Pacific Air rep Tyler and Noah were respectful for our home, explained the details of the service today and demonstrated professionalism. Would recommend this company
Update: still happy. I have used PH&C now for annual furnace and AC maintenance and am delighted with their services. They come when they say they will. They communicate clearly and provide regular updates and, as a member of their service program, the twice annual service calls are genuinely affordable. —— My…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
