How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for HVAC duct & vent cleaning
Clear ✕All 213 Google reviews tagged “HVAC duct & vent cleaning” · showing 80
Mr. James “JJ” Stuart provided excellent service from start to finish. He was professional, punctual, and took the time to clearly explain the work and answer my questions. He was very thorough and knowledgeable.
They got me in for an HVAC duct cleaning really quick! Matthew, Talon, and Zach showed up early and were professional, respectful, and really knowledgable. Because of these 3 young men, I will be a repeat customer, so thank you for doing the right thing and doing a great job!!
The staff members were extremely friendly and explained everything with me.
These guys were polite, new their jobs very well, explained everything thoroughly, did an outstanding job! Thanks! Completely professional.
Great service, Chris King was so kind and knew what he was doing. He was excellent. I think he should get raise!
Very professional and efficient service. Everything was explained to me really clearly. They were honest and friendly. Would use this company again or recommend them.
Well done Good People
Cleaned the dryer vent. Could not believe the amount of lint in the pipeline.?
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
William was very nice and detailed and explained everything to me. He was very detailed and explained everything thoroughly.
Very polite and professional technician.
Austin was very thorough and explained as he went along.Service is always great!
Fantastic cleaning of duct work, showing us pictures and explaining throughout the job. Matthew is very genuine and kind.
Pacific Heating & Air’s communication, scheduling, workmanship and employees are all top notch! Definitely recommend using their services.
Excellent customer service 💕
Dustin eas excellent
Absolutely love them. They are always polite and on time.
On time and very friendly! Respectful of property and knowledgeable about products.
Timely…. Very little waiting. Professional and answer all questions. Reasonable price for the work they do and time spent. No mess left behind. Strongly recommended
Liam was thorough, knowledgeable, and friendly.
Always great to work with Pacific and Heating. Thomas was helpful and thorough.
Great company, would definitely recommend. All the techs that have serviced my house and the crews that installed my ac, were very good. Fast and clean work. Very informative and helpful towards any questions or concerns I've had. Always take care of any service tech that comes to your house, regardless of trade.…
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Justin Christianson is super nice not pushy at all and built options for us and explained everything in great detail. He also was able to cut down wait time so we didn’t have to be cold and use space heaters.
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
The guys explained every step they were going to take. We had already decided to sign up for a maintenance program based on our experience getting a water heater installed earlier this year. We did notice a loss in fan speed after the duct cleaning but we have heat. They will dispatch a technician to diagnose the issue Friday since tomorrow is Christmas.
Tune up time! Andrew was great! He was punctual, thorough and friendly. Thanks Andrew!
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Service
Explained everything and were very efficient!
Jake was friendly, professional, and so helpful in pointing out future precautions with my furnace and hot water tank.
This company and the reps that came to my house to complete the install of my new furnance and AC unit were professional, hard working and went above and beyond to ensure everything was installed correctly. Would highly recommend. Joseph was awesome!
Technicians are always very thorough and explain things well. Always very happy with the level of service I receive.
Tyler's team made quick work of my duct cleaning, they were communicative and professional. I can breathe better in my house already.
Excellent service in all aspects - Isaiah is one of the best service representatives we have had in the many years we have had Pacific service our home! Definitely five Stars! This is a five Star Company for sure!
Tyler and his team are trustworthy, reliable and prompt. Everything was fast and efficient. Just a glitch about the whole process was the payment. I was not at home but paid for the service earlier. However my father was asked to pay for it again which was very disappointing. However everything was taken cared…
Pacific Air rep Tyler and Noah were respectful for our home, explained the details of the service today and demonstrated professionalism. Would recommend this company
Update: still happy. I have used PH&C now for annual furnace and AC maintenance and am delighted with their services. They come when they say they will. They communicate clearly and provide regular updates and, as a member of their service program, the twice annual service calls are genuinely affordable. —— My…
Friendly, helpful people at every turn
Great service!!!!! The staff and expertise is wonderful. I've used their services for many years.
They were very professional, polite and efficient.
Highly recommend this company, excellent is every aspect of business performance.
Justin christianson was 5/5!
Tyler and Matthew were very kind and did a great job.
Always the best!
We have had a great experience from our purchase of our new furnace and ac unit to our seasonal check ups. All the technicians and the office staff are super professional.
Sarah arrived on time, did an excellent job with the Furnace Service and check-up, and completed the work in a timely and efficient manner. Our house feels comfortable snd comfortable ensure happy with the service! We discussed our next steps and we are happy with the quality of work and professionalism Sarah exhibited. Thank you, Mary S.
Knowledgeable and good customer service.
Amazing people and amazing job each time.
Update over one year later: not a thing has changed. This company continues to meet and exceed every expectation; each person I speak to is absolutely wonderful. My technician today, Josh, had all the qualities I’ve come to expect from this team - kind, genuine, and a pleasure to interact with. He was on time, took…
Very friendly and professional. I really like that you introduce your employees by name and photo before service
Pacific Heating and Cooling are quality. So professional, so kind and friendly. Wyatt was so understanding of my barkoholic Yorkies. He was very thorough and professional. He made sure everything was checked and that I understood it all. I highly recommend Pacific Heating and Cooling.
Great company, great workers, solid prices for service. Always get some hints and tips that help me save som money with the techs as well
We got a new furnace a year ago and AC this year from Pacific. Really impressed with their install and customer service!
I have always had great experience with Pacific Heating and cooling. We bought a new heat pump from them a few years ago and they still do the maintenance! Recently we had our ducts cleaned and the cost was $740 after tax for our large home this was $300 less than another quote. The heat pump was $3,000 less than…
They double check the initial assessment to make sure the work was really needed. I was refunded money because they determined the work was not necessary. Very honest and up front with explanations of the service and repairs with which ones are critical vs those that would be a good idea. I have used this company…
They did a great job despite the task being much more difficult than any of us thought. Very friendly, professional, and caring (we had a baby and a toddler running around the house while they were here). Glad we chose Pacific Heating and Cooling!
Joe McLeod was awesome, kind, super-friendly, detail-oriented, and so helpful in explaining short-term fix vs. long-term, so that I can assess and make an educated decision that best suits my needs. My 3 pups always bark at anyone new in our home, but they loved him and didn't bark at him at all. Always welcome back and thank you, Joe!
Knowledgeable and professional service. I recommend Pacific Heating and Cooling to everyone. Micheal did a fabulous job.
Matthew and Tyler came out today to clean our vents after we had a remodel done. They were very professional and a pleasure to have in our home. They explained everything before starting and kept us informed throughout the entire process. They provided us pictures of what the vents looked like before and after. I…
They did a great job. Very professional and thorough. I definitely recommend Liam, Matthew and Sarah.
Great technicians, friendly, great customer service! Competitive pricing!
Michael was such a respectful and wonderful young man and technician. I had a sleeping babies and he came in quietly and did what he needed to do efficiently. He was completely thorough and did an amazing job! I would definitely want him to come back next time
Trevor and his team were so professional and personable! They took time to explain everything they were going to do, wore shoe protectors inside the house, and made sure everything was clean and 100% complete before leaving. I appreciate the time he took to go over the breakdown of the costs! Definitely recommend Pacific Heating & Cooling!
Pacific came out to clean our ducts on Friday. They were very friendly and professional and I appreciated that they were so considerate while moving from room to room. They didn't leave a mess behind them and even were able to let us know about areas that may be a problem for us that we can address ourselves. On…
Professional service tech was on time and did a good job cleaning our HVAC system
After 3 years of hot summers with our poor window unit, we decided to get A/C. We had several bids, but the moment I met Kyle he made me comfortable this investment was the best choice. No haggling, no bait & switch, just straightforward and professional! Cecil did our install and he was awesome. Put up with my…
These guys are super professional and always take the time to explain your repairs needed.
We had a great experience with Pacific Heating & Cooling! Tyler was professional, helpful, and cleaned our ducts with efficiency. They explained everything they were doing before they did it.
Always on time, courteous repair personnel, always clear estimate given. Have been customer for many years.
Very polite and knowledgeable worker was in our home. Explained every question we had and even helped solve a few other questions we had and helped us come up with a resolution.
Ethan and Sara were courteous and professional. We are happy with the service.
Full HVAC replacement post fire. Great team, great information and great service. So glad I chose them over other companies that play games and tell stories. They have been wonderful!👍😊🥰
Pacific Heating continues to impress. They are always so professional and helpful. Josh helped out this time and was absolutely WONDERFUL. He explained everything in simple terms so I could understand and eas very friendly. Best of all he didn't try to push a bunch of unnecessary things on me. Thanks Josh!
Excellent service
Trevor was more than helpful. Went above and beyond and from a troubleshooting perspective and he thought outside of the box. I had a very weird blockage in my dryer vent that went to the roof which was causing a leak in my duct. The best part of the interaction was I’ve been struggling with this and he took his…
Was super impressed at how fast they got our installation scheduled. That's pretty important when you're without heat!
Very good folks to do business with. I've used them for several years and the service has been consistently excellent.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
