How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for HVAC system maintenance
Clear ✕All 1,539 Google reviews tagged “HVAC system maintenance” · showing 40
Jessie was professional, friendly and efficient. Great job! Welcome at my house anything me!
We called and had somebody at our house in less than 2 hours. Xavier was friendly and very communicative. He explained everything thoroughly and didn’t try to push any unnecessary work on us. Pricing was very reasonable compared to the other companies I called prior. Would definitely recommend!
I had my HVAC system serviced and I am having problems with my heating system not heating my home. Please send someone out to help me with this
Alex did an excellent job getting us up and running. It had been a while and it was dirty. Thorough cleaning and service. Thank you
Alex was terrific! Professional informative. Answered all of my questions! A great representative for Pacific Heating and Air conditioning!
Technician was friendly and personable. Took care of my problem in record time. Would never think of using another heating/cooling company!
Very Professional service tech. Explained everything to me as needed.
Steve McCall is the best!
Joseph (Joe) did a great job and was very professional. He explained everything he was doing and was very knowledgeable. Great personality and very friendly.
Pacific heating & cooling was referred to me by our community. And I am very pleased with their service and pricing. Nicholas was fantastic! Walked me through his services and things of his concerns and recommendations. I will say I am one very satisfied customer.
Michael was nice and friendly and provided professional service. He answered my questions in a manner where I could understand
Professional and spent a good deal of time cleaning system. Was very thorough and took documented photos of cleaning and went over findings with recommendations for prevention of future problems.
The service personnel was great, knowledgeable, friendly and professional. Will continue to work with them
Technician was helpful and knew the system very well. He conducted the inspection and checks with explaining everything he was doing and finding.
Great HVAC service! Xavier was professional and friendly and was great at communicating what he was going to service and what fixes or adjustments needed to be made. Got the maintenance service done quickly and efficiently. Overall great service.
They got me in for an HVAC duct cleaning really quick! Matthew, Talon, and Zach showed up early and were professional, respectful, and really knowledgable. Because of these 3 young men, I will be a repeat customer, so thank you for doing the right thing and doing a great job!!
Arrived prepared. Walk through of the reasoning and need for each step. This was an urgent service.
Tech was very thorough. Helped to keep HVAC more reliable by adding pill to stop algae from forming. Very friendly and thorough. Explained everything he did when he was here.
Always terrific service! Our tech, Hunter…great customer service and throughly explained everything
Dustin did a thorough review of furnace and heat pump function, found a leak in the heat pump cooling system and has scheduled a refrigerant tech to come out in 5 days to estimate and repair the system.
I really like Pacific heating and cooling! The staff is always so friendly and professional. I have found them to be reasonably priced. I always recommend them to neighbors, family and friends. They sent out text messages to confirm the appointment. They send out text messages with a picture and name of the technician who is arriving at your house.
I think it’s important to keep equipment maintained so to be proactive and prevent problems so I totally appreciate Maintenance program that Pacific heating and air-conditioning offers.
Every time these guys out for service, I’m reminded they are the best. Clear communication to set the appointment. Reasonable reminders (texts) that the appointment date is coming. Clear communication on day of appointment from the person who is actually coming to the house (they’ll always text if they’re available…
Super great customer service!!
The technician Jake was very professional, prompt, thorough and patient in answering all of my questions.
My service as always was stellar.
Great service! Friendly technician!
The technicians that come to perform required maintenance each year are very professional and courteous. Today, Benicio was just that and as usual, he explained what he did and what was needed in the future.
Outstanding service from your technician Tony Jacinto. Very knowledgeable in his trade and was able to answer all needs and questions. Highly recommend.
Nathan arrived on time, was professional, stated what his tasks were, and kept me updated on his progress and diagnosis. He's very knowledgeable and competent and explained the problems he found and their resolutions in layman's terms, so it was easy to understand. He did an exceptional job, and I hope he's the tech…
Excellent experience again…. 😊
Always excellent service from extremely reliable company - not cheap, but worth it for quality of their technicians & phone staff. Always professional, respectful, great work, including today by Julius
Hunter was timely and courteous. He did the job well and explained the inspection report.
As always, professional, knowledgeable, “go the extra mile” kind of service. 10/10 Tim is awesome! 🙌🙌 thank you!
These guys were polite, new their jobs very well, explained everything thoroughly, did an outstanding job! Thanks! Completely professional.
Isaiah, The Technician was very helpful
Cory Fries from Pacific Heating & Cooling, is a very skilled professional that inspected our furnace for efficiency, troubleshooting problem areas with his expertise, cleaning dust and dirt from the inside wiring and motherboard, and serviced our furnace professionally. He also inspected, tested, and cleaned the…
Showed up on time. They installed both the heat pump and furnace. There work was great and they did a great job cleaning up after. Technician explained everything in way I understood.
Excellent service, very professional, and explained every aspect as service work was performed.
Excellent service. Highly recommend. I have used this company for years.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
