How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for HVAC system repair
Clear ✕All 300 Google reviews tagged “HVAC system repair” · showing 40
Very clear and knowledgeable team and they came in corrected the problem quickly and efficiently. Extremely professional. Heat restored to the house.
Arrived prepared. Walk through of the reasoning and need for each step. This was an urgent service.
Dustin was very good and they are our first source of contact for HVAC needs
My tech showed up on time like they always do and walked me through what signs of concern in our furnace we should have and look out for. Great experience as usual!
Our furnace stopped working suddenly yesterday. We got someone out next day to do the repair. Kyle showed up on time, communicated well and fixed and replaced the part we needed. He was done within an hour and very professional.
Great technician and fast!
Timothy Whyte did an outstanding job for us today. Timothy is very personable and professional. He kept me updated as he worked and pointed out areas to keep an eye on. Timothy was very respectful of our home too.
Wow! Zach M. is a wealth of knowledge! Meticulously explained every nuance of my furnace, past, present and future operations. I am now more knowledgeable to make educated decisions on periodic maintenance, upgrades and new installations. Customer service is his strongpoint, extremely patient with my various…
Joe is knowledgeable and highly qualified. Also very pleasant and helpful.
Liam was patient and walked me through what he was doing as well as necessary versus recommended next steps. Very professional and although it was more expensive than I anticipated it still seemed reasonable.
Amazing work as usual, the technician Tim was very knowledgeable and prescriptive on improving my heating/cooling system.
Awesome, explained everything and very polite.
Steve McCall was very professional.
Predatory practices- overcharging and they do not back up their word. My 88 year old Dad is lying in bed in hospice care and my 86 year old mom is trying to keep their 7-year old unit running in the heat of summer- a unit that THEY sold to them. They tell us that they don’t sell that unit - Colman- anymore- thanks…
Courteous and efficient service
Seasonal tune-up was very thorough and the technician, Isaiah was polite and responsive.
Brandon and Ethan are top notch techs. They diagnosed and repaired in a very timely manner.
Steve was great. Friendly and courteous. Diagnosed the problem quickly. I figured once he solved the problem that would be it. He then stayed to check the AC didn’t have any other issues, measure pressures and did an overall check of the system. He went above and beyond what I expected for the price. Will definitely use again. Highly recommend.
I was really pleased with Dustin. He was very thorough and communicated clearly what he was finding out. Very professional gentleman
Wonderful job!! Highly recommend!!
Brandon, was amazing he took the time to go over all our options. He want over all the benefits and how much the cost would be for each one.
Benecio was prompt, set expectations and provided friendly service.
★★★★★ I couldn’t be more impressed with the service I received from this HVAC technician. He was professional, knowledgeable, courteous, and extremely thorough from start to finish. It’s refreshing to find someone who takes such pride in doing the job right. He showed up when he said he would, worked efficiently,…
Great maintenance service: to put my furnace back in tip-top shape. Plus.my serviceman answered a lot of my questions which help me to recognize potential problems/solutions with my furnace in the future. He was both very knowledgeable and quite responsive.
William was on time, personable and competent. Love that this company takes client safety seriously. Tech's name, pix and approximate arrival time sent in advance. This was a scheduled maintenance service call and small part replacement.
Called and had service restored within 6 hours! They had the part on the truck so no problem solving the issue.
Sean Riggs was very helpful and knowledgeable. He was a huge help and was very respectful and professional
Pacific installed my system & regularly maintains it. Recommends things I can add to my system that further reduces my carbon footprint & adds savings on my monthly heating & cooling costs. The techs are friendly & professional
The service man was very knowledgeable and did I think a very good job.
The tech was on time and very engaging. He explained everything that he was going to be to do prior to doing it. He clearly communicated what was happening and answered all of our questions. Overall he was excellent and represented your company very well.
Honest. Went to them for a second opinion after the other guy told me to replace my entire ac AND heatpump. These guys came in and it turned out we just needed a new capacitor. $13k became $300
Dustin was personable and knowledgeable. He was able to fix our system and recommend parts and maintenance to prolong the life of our unit. We appreciated his kind personality and professionalism.
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Great technician. Answered all concerns about the HVAC as it is a 14yr old system. He also fixed the front panel as well.
Justin was amazing fast, efficient and total professionalism. Highly recommend this company.
Mark helped me understand what the state of my furnace was and provided details of how the system works and what could improve its performance. Very helpful!
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
As always, the check was on time, very professional and provided great customer service.
Absolutely friendly, courteous, respectful, and knowledgeable technician came to my home today. “Josh A” came into my house, did maintenance on my system in about an hour. Explained in detail what he did, why he did it, and all corrections that were needed. Pacific Heating comes highly recommended
Pacific always does a great job. Very happy with the service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
