How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for HVAC system repair
Clear ✕All 300 Google reviews tagged “HVAC system repair” · showing 80
Very clear and knowledgeable team and they came in corrected the problem quickly and efficiently. Extremely professional. Heat restored to the house.
Arrived prepared. Walk through of the reasoning and need for each step. This was an urgent service.
Dustin was very good and they are our first source of contact for HVAC needs
My tech showed up on time like they always do and walked me through what signs of concern in our furnace we should have and look out for. Great experience as usual!
Our furnace stopped working suddenly yesterday. We got someone out next day to do the repair. Kyle showed up on time, communicated well and fixed and replaced the part we needed. He was done within an hour and very professional.
Great technician and fast!
Timothy Whyte did an outstanding job for us today. Timothy is very personable and professional. He kept me updated as he worked and pointed out areas to keep an eye on. Timothy was very respectful of our home too.
Wow! Zach M. is a wealth of knowledge! Meticulously explained every nuance of my furnace, past, present and future operations. I am now more knowledgeable to make educated decisions on periodic maintenance, upgrades and new installations. Customer service is his strongpoint, extremely patient with my various…
Joe is knowledgeable and highly qualified. Also very pleasant and helpful.
Liam was patient and walked me through what he was doing as well as necessary versus recommended next steps. Very professional and although it was more expensive than I anticipated it still seemed reasonable.
Amazing work as usual, the technician Tim was very knowledgeable and prescriptive on improving my heating/cooling system.
Awesome, explained everything and very polite.
Steve McCall was very professional.
Predatory practices- overcharging and they do not back up their word. My 88 year old Dad is lying in bed in hospice care and my 86 year old mom is trying to keep their 7-year old unit running in the heat of summer- a unit that THEY sold to them. They tell us that they don’t sell that unit - Colman- anymore- thanks…
Courteous and efficient service
Seasonal tune-up was very thorough and the technician, Isaiah was polite and responsive.
Brandon and Ethan are top notch techs. They diagnosed and repaired in a very timely manner.
Steve was great. Friendly and courteous. Diagnosed the problem quickly. I figured once he solved the problem that would be it. He then stayed to check the AC didn’t have any other issues, measure pressures and did an overall check of the system. He went above and beyond what I expected for the price. Will definitely use again. Highly recommend.
I was really pleased with Dustin. He was very thorough and communicated clearly what he was finding out. Very professional gentleman
Wonderful job!! Highly recommend!!
Brandon, was amazing he took the time to go over all our options. He want over all the benefits and how much the cost would be for each one.
Benecio was prompt, set expectations and provided friendly service.
★★★★★ I couldn’t be more impressed with the service I received from this HVAC technician. He was professional, knowledgeable, courteous, and extremely thorough from start to finish. It’s refreshing to find someone who takes such pride in doing the job right. He showed up when he said he would, worked efficiently,…
Great maintenance service: to put my furnace back in tip-top shape. Plus.my serviceman answered a lot of my questions which help me to recognize potential problems/solutions with my furnace in the future. He was both very knowledgeable and quite responsive.
William was on time, personable and competent. Love that this company takes client safety seriously. Tech's name, pix and approximate arrival time sent in advance. This was a scheduled maintenance service call and small part replacement.
Called and had service restored within 6 hours! They had the part on the truck so no problem solving the issue.
Sean Riggs was very helpful and knowledgeable. He was a huge help and was very respectful and professional
Pacific installed my system & regularly maintains it. Recommends things I can add to my system that further reduces my carbon footprint & adds savings on my monthly heating & cooling costs. The techs are friendly & professional
The service man was very knowledgeable and did I think a very good job.
The tech was on time and very engaging. He explained everything that he was going to be to do prior to doing it. He clearly communicated what was happening and answered all of our questions. Overall he was excellent and represented your company very well.
Honest. Went to them for a second opinion after the other guy told me to replace my entire ac AND heatpump. These guys came in and it turned out we just needed a new capacitor. $13k became $300
Dustin was personable and knowledgeable. He was able to fix our system and recommend parts and maintenance to prolong the life of our unit. We appreciated his kind personality and professionalism.
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Great technician. Answered all concerns about the HVAC as it is a 14yr old system. He also fixed the front panel as well.
Justin was amazing fast, efficient and total professionalism. Highly recommend this company.
Mark helped me understand what the state of my furnace was and provided details of how the system works and what could improve its performance. Very helpful!
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
As always, the check was on time, very professional and provided great customer service.
Absolutely friendly, courteous, respectful, and knowledgeable technician came to my home today. “Josh A” came into my house, did maintenance on my system in about an hour. Explained in detail what he did, why he did it, and all corrections that were needed. Pacific Heating comes highly recommended
Pacific always does a great job. Very happy with the service.
Very accommodating and helpful!
Very pleased 😃
We are so happy with the service provided by Pacific Heating and Cooling! Our tech was very informative and kept us updated along the way while installing our AC unit. He corrected multiple issues with our furnace that were made by previous owners and even went the extra mile to clean it out when he was under no…
Jake did a great job troubleshooting, explaining and fixing the problems with our system.
3 pm Friday we called to report water leaking in/under our gas furnace. By 6 pm, a technician had arrived / diagnosed and fixed the problem! Excellent service from friendly technicians.
Arrived early and was very nice and helpful
James Stewart is a great tech.very knowledgeable about everything in detail.takes the time so I understand.i prefer that he is the only one you send to complete my work to be done.thank you .... David wendlandt
Terrific Service. Will use and recommend highly
A big thank you to Isaiah G for always going above and beyond whenever he does maintenance/repairs at my house! He does things thoroughly and keeps me in the loop on what’s going on with my systems. Truly appreciate you, Isaiah! 🙏🏼
We believed the commercials and the sales pitch. We paid big company money for a basic unit because it was a big company and the mini split was Mitsubishi, which I’ve heard of. It came with a 12 year parts and 1 year labor warranty, very impressive. I am brand loyal and have a whole text log of having them out for…
Josh was extremely helpful today. He was so knowledgeable and made me understand the entire process and was able to get our air back up and running.
5 well deserved stars! Dial-in customer service was impeccable. I could not have asked to feel more heard, understood and attended. Technician, Liam, was timely, respectful and skilled. Quickly troubleshot our outage, and repaired our system promptly. Thank you for every detail of this appointment.
Nick was amazing and on time after the repair, went thru the system and validated everything was good. The club membership is amazing with that no after hours call out fee even on Sunday. We will never use anyone else! New furnace and heat pump complete in 7 hours!!!! 1 day on a Saturday.
Their technicians are always top notch. I feel like we’re are in good hands with Pacific Air.
Just had a routine system maintenance a few months prior and was told everything was good. Hot weather came, turned on AC and not working. Was told it was a bad fuse that needed replacing. Had to spend $99 on diagnostics to determine a bad fuse and $45 for the fuse. Anthony did a great job. Very polite and professional!
Top notch service as always. Tech was excellent!
The team was fantastic! They were professional, on time, communicated well, gave clear explanations and expectations. Julius L. was fantastic, educated, kind, patient, and very friendly.
Excellent service and did a thorough job. Would highly recommend and use again for all our hvacs needs!
Service was great! I will definitely use them for all my future heating and cooling needs.
Jessie Pippin was sooooo amazing! Helpful. Knowledgable. Experienced. 10 out of 10. VERY satisfied.
Five star service is what Pacific Heating and Cooling provides to all their customers. We’ve been with them for over 22 years and look forward to the next 22 or more!
Service technician Joseph from Pacific Heating and Cooling explained thoroughly what he diagnosed was the problem. He made the repair in very little time, and I was very happy with price and efficiency.
Great experience with Brandon
Our service technician did a great job! He explained everything along the way, was not pushy at all, and made friends with our 3 large dogs!
Always very nice technicians. They make a genuine effort to be transparent with pricing. They don’t gouge for service calls, and they have decent hours.
Liam was friendly, courteous and respectful of our home.
Great service from wonderful professionals. It doesn't get better than this.
The two techs arrived on time after calling ahead to advise me of a traffic jam on the way there. They found the problem and got me going in a little over an hour. Parts were expensive but less than it could have been. I had called the day before and they came the next morning.
The tech “Christian” arrived early, diagnosed the problem, inspected everything and test ran the system. He was polite, very well informed and a pleasure to meet
Our heat pump was noisy and vibrating too much. Thanks to Dustin one can hardly hear it running now.
Very pleasant, courteous, polite, but maintained a professional attitude throughout appointment. Knowledgeable, through, answering any & all questions. Recommended Air Scrubber, but was not pushy. Will research & consider.
Great young professional straight forward no crap, my bulldogs approved, also very nice young man.
Bill was friendly and communicated what was going to be needed after a thorough analysis of the problem. He complied with all Covid-19 requirements.
Professionally installed my Heat Pump and Furnace by Ikenasio Nuku and team. Clean and detailed. Great job.
Justin was very knowledgeable and pragmatic
Trouble shooting. Great job done well.
The diagnostic was a waste of time and money. I asked for the diagnostic report multiple times and didn't receive it.
Brandon very friendly band knowledgeable. Fortunately our leak was fixed and did an annual maintenance program so I don’t have to worry about about maintenance. Talked about long term longevity of the furnace and cost to replace it.
Jessie conducted the six-month check-up with her usual excellent service. She is one of the reasons why I like Pacific Heating and Cooling.
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |




