How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for heating system installation
Clear ✕All 260 Google reviews tagged “Heating system installation” · showing 60
Pacific did an amazing job installing a Trane heat pump and air handler link system to replace my old heating oil furnace. It’s amazing how much more advanced modern equipment is compared to my old system. Super quiet with variable speed motors. No more paying $6-7/gallon for heat! Their installers were great at…
⭐⭐⭐⭐⭐ Excellent experience with Pacific Heating and Cooling! Nuku, Aaron, and Nikita did a fantastic job installing our new heat pump—professional, efficient, and respectful of our home. Jon, the electrician, also did excellent work. The whole team was friendly, thorough, and clearly took pride in doing the job…
Efficient, clean and pleasant service. Everything was explained in detail and the work was done in the time they specified. Brent the technician was polite and knowledgeable.
From quote to install, Pacific Heating did an amazing job. It's a lot of money for new HVAC, but they made us feel comfortable in our decision answering all our questions. Installers went over and above, very professional! I recommend this company if you want good quality work!
Exceptional experience I highly recommend Pacific Air & Heating for all your Heating and HVAC needs. All staff onsite was great to work with. Thank you so much for the experience!
From initial sales call/quote through the installation to enjoying our new system, we were pleased and impressed by the professionalism and attention to detail of every member of the Pacific team.
We replaced our old furnace and heat pump, with new ones just in time for the cold, damp weather. Everyone knows that technology is much more advanced than it was twenty-five years ago. It is truly amazing. The company we went with is our "go-to" company we have used over the past several years for maintenance and…
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
Pacific Heating and Cooling was amazing to work with. They were professional and courteous. The installers were polite and answered all of my questions. I would definitely recommend them to anyone needing a new furnace or AC unit.
From estimate to install and electrical everyone on time detail oriented .Answered any and all questions .Explained how new heat pump system worked and how to best maintain it.Thank you for great experience
I think this company is great. They have excellent customer service. Their pricing is sometimes high but their technicians are very knowledgeable, clean and polite. They find problems and give me options which I appreciate. . Very superb technicians.
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Great service. Installers were total professionals & explained everything and ensured all the work they did was top notch.
The installation team was very professional and respectful to my home and property!
Beninio Hernandaz was friendly and was helpful and wonderful at his job. Thank you so much!
Had a great team install a new furnace and heat pump for a great price and had outstanding service. Will be recommending to all friends and family who need HVAC work to be done. Thanks again for the great service.
Great company, would definitely recommend using them. Very professional
Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.
The people that work at this company are great individuals and very professional. We always enjoy their company. They are so dependable!
Every contact I’ve had with these guys has been first class. I am not a price shopper. I appreciate attitude and quality. 5 stars. Jess goes the extra mile to make sure we are satisfied.
Pacific heating and air on time as scheduled, Andrew the tech was able to explain his routine, breaking down the system and setting that he was performing inside and outside of the home to include the filters. We were happy with his services and response to our questions. I will rate his job performance at a 10 out of 10. Great job today. Thank you Andrew.
Ryan and Malachi were the two heating and cooling guys that came to replace my furnace last Friday and install a new air conditioner unit outside. They did an awesome job very professional. Easy to communicate with and got the job done quickly. We've been using it for the last few days and it works great! We also…
We just got our new heat pump and air handler replaced. Everyone we dealt with was extremely professional and personable. Today our installers Ryan and Malachi went above and beyond to do everything perfectly and keep us informed on any details. All were great to deal with from phone dispatchers, sales, and techs. Highly recommend.
"I couldn't be more pleased with the exceptional service provided by Pacific Heating during their recent furnace tune-up and yearly maintenance check. From start to finish, the experience was nothing short of outstanding. What truly impressed me was the transparency and honesty displayed by Pacific Heating. They…
We had a heat pump installed and couldn’t be happier with the experience. The team (Brendon S. & Janeth E.) were friendly, professional, arrived on time, and clearly took pride in their work. They explained everything thoroughly, checked in with us throughout the day, answered all our questions, and left the work…
Jessie Pippin was sooooo amazing! Helpful. Knowledgable. Experienced. 10 out of 10. VERY satisfied.
Timely…. Very little waiting. Professional and answer all questions. Reasonable price for the work they do and time spent. No mess left behind. Strongly recommended
Pacific Heating and Cooling installed a new furnace and air conditioning compressor Yev and Wes were the installers, they were courteous, efficient and thorough. They worked tirelessly until they completed their task. I found them to be the epitome of professional excellence CB
Competent and friendly installers!
Heat pump install has had performance issues from the start. Two warranty visits with zero resolution and a dismissive tech. Cold drops overnight and nothing like what was promised, where I'd never have to run aux heating except on single digit days. New cold climate inverter system can't even maintain 68F at 35…
Was amazing. Liam was really kind and did everything correctly. Thank you Pacific Heating And Cooling .
Everything went great. They followed through with what the sales guy said they were gonna do. Everyone was professional during install, they didn’t take any shortcuts and it came out looking really good across the board. They did a great job of communicating as they were doing the install and the system works without any issues at all.
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Outstanding service! Staff, sales and technicians were professional, courteous and extremely helpful.
Yevgeniy is an excellent install tech. He's thorough and patient in explaining your new system. I'm pleased with the clean installation.
Justin Christianson is super nice not pushy at all and built options for us and explained everything in great detail. He also was able to cut down wait time so we didn’t have to be cold and use space heaters.
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
So far so good with my Furnace and Heat Pump. The crew was fast, cleaned up everything when done, explained everything, and I’m very happy.
Justin was just the technician we needed. He not only was able to quickly diagnose the issue with our furnace but when we realized what the extensive repair required, he was able to knowledgeably assist us with selection of a new furnace/AC unit. Justin supported us professionally and efficiently with helping us…
Matthew arrived on time for a duct cleaning. They walked through the plan, gave us a time line and got to work!
How does one rate ABOVE "five stars"? What an incredible team Pacific has!
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Hunter installed a new Ecobee thermostat because Nest no longer supports it. Absolutely professional and on time for installation. Answered all my questions and patience with us! I do not know if I could get a lower price or not but they know what they are doing and would highly recommend them for all,of your heating and cooling in your 🏡!,
Brent and the guys were professional, kind and good at their install. I highly recommend Pacific Heating!
They were on time, professional, and respectful of my property. They quietly went about their work cleaning the heat ducts, even the dryer vent. There is none better than Pacific Heating and Cooling.
Everything was great!!
We had a new furnace and heat pump installed. The whole team worked was competent and professional. They were easy to talk to, and answered all of our questions. I was also impressed that Pacific Heating and Cooling could install the whole system the day after our initial appointment.
Yev, Jareth, and Aaron were my installers and they did an excellent job installing my new gas furnace and AC unit. They arrived on time and were very professional throughout. After the installation was complete, Yev did a great job explaining the components of the new systems, how to operate both systems, and ways…
Incredibly happy with the decision to go with Pacific heating and cooling for our new furnace and heat pump. From the Informative sales team to the professional and thoughtful installation crew it was a great experience! We got all the information needed, a great price and everyone we worked with was kind, knowledgeable, and helpful!
My team did an excellent job of maintenance on my HVAC. They were professional, polite, clean, and efficient.
Excellent, courteous and took time to explain how everything worked.
We were recommended to Pacific Heating and Cooling by friends, and they didn’t lead us astray. We felt like our installers were very communicative, extremely knowledgeable and professional, and so efficient with the new furnace and installation of A/C in the house. I would highly recommend this company if you want…
Very professional and friendly came in got right to work and every thing turned out perfect
Pacific Heating and Cooling did a fantastic job with my new heat pump + furnace install. Not only was each employee very professional, but they were also on time and worked efficiently throughout the day. 100% satisfaction and would highly recommend to anyone with heating and cooling needs.
We chose Pacific based on reviews, word of mouth, and a good experience with TJ and Audra in sales. We received quotes from two other local companies one with same products and one with a different manufacturer. The quotes were all similar in price and recommended equipment. Jeremy led our installation process and…
Cecil, David and Brent were very professional and courteous. We were able to get our install the next day after our home visit consultation
Absolutely pleased with the quality of the products, new furnace and air conditioner unit. Team showed up on time, worked through the day and cleaned up when done. Then they took as much time as I needed to explain my new system. Would recommend Pacific without any reservation. The above comment was from a year…
Update Feb 2025. Shay is awesome. Candidly she did some things that apparently the others were supposed to do but didn’t. I’ll be requesting her from here on out. Update Feb 2024. Xavier helped me out with a 6 month check. Great counsel, fast and friendly. Good with my dogs. Update August 2023. Isaiah just came…
I’ve been a customer for years. This is an outstanding company that takes great care of their customers. Definitely recommend a club membership, it’s cheaper than paying out of pocket and a life saver when furnace stops working on a cold weekend.
Friendly, helpful people at every turn
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |