Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Pacific Heating, Cooling, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pacific Heating, Cooling, Plumbing & Electrical

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Heating, Cooling, Plumbing & Electrical is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Heating, Cooling, Plumbing & Electrical is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.

Pacific Heating, Cooling, Plumbing & Electrical for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.955
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$293
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 955 Google reviews tagged “Heating system maintenance” · showing 20

Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

Tech was efficient and professional

Heating system maintenance
Christy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 hours ago★★★★★

Arrived early and did a very thorough job. Appreciate having everything completed.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Carin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

He was very professional and courteous.

Paid $1–200Reasonable priceHeating system maintenance
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

William was on time, friendly, and very knowledgeable. He did a thorough job with the furnace and explained everything that he was doing, including pictures of the process. We’re very pleased!

Paid $1–200Great priceHeating system maintenance
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Jacarei was excellent with our furnace maintenance. Thanks

Heating system maintenance
DarrenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

We’ve always gotten great service from them, and the tech was very knowledgeable and recommended some great services that we know we need.

Reasonable priceHeating system maintenance
RandyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Joseph (Joe) did a great job and was very professional. He explained everything he was doing and was very knowledgeable. Great personality and very friendly.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Excellent service and technician explained everything well.

Heating system maintenance
Rey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Pacific heating & cooling was referred to me by our community. And I am very pleased with their service and pricing. Nicholas was fantastic! Walked me through his services and things of his concerns and recommendations. I will say I am one very satisfied customer.

Paid $1–200Great priceHVAC system maintenanceHeating system maintenance
Gordon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Professional and spent a good deal of time cleaning system. Was very thorough and took documented photos of cleaning and went over findings with recommendations for prevention of future problems.

Paid $100–200Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Kevin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The service personnel was great, knowledgeable, friendly and professional. Will continue to work with them

Paid $300–400Reasonable priceHVAC system maintenanceHeating system maintenance
MatthewLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The staff members were extremely friendly and explained everything with me.

Paid $1–200Reasonable priceHeating system maintenanceHVAC duct & vent cleaning
BethLocal Guide · 184 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I was very impressed with Mr.Dworshak🙂. Not only was he very thorough, Taking the time to explain everything what was wrong what I needed.

Paid $1–200Reasonable priceHeating system maintenance
VIRGINIA8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

As always, good service from Pacific Heating And Cooling.

Paid $1–200Reasonable priceHeating system maintenance
LionelLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very codious and respectful the whole time they were in our home

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality
Doug5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great job I have been using Pacific Heating and Cooling for the past 3 years and they always do a great job. Have never had a problem with the heat or A/C and this is the reason why

Heating system maintenance+ Punctuality+ Quality+ Professionalism
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our technician Tim was fantastic! He delivered great customer service and recommendations for our gas furnace. We feel confident and comfortable in our home thanks to Tim and Pacific Heating and Cooling. Thank you!

Paid $1–200Great priceHeating system maintenance
TJ&CA12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Timothy Whyte did an outstanding job for us today. Timothy is very personable and professional. He kept me updated as he worked and pointed out areas to keep an eye on. Timothy was very respectful of our home too.

Paid $200–400Reasonable priceHVAC system repair
T.J.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Liam did a fantastic job. He was very professional and informative in explaining the process and service.

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Vicki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I appreciate the prompt arrival of the technician and the transparent communication about the service provided during the visit.

Paid $400–600Not sureHeating system maintenance

Show more heating system maintenance reviews (935 more) →

Price

$192-58% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1499$114–$453
Heating system maintenance951$78–$293
A/C system maintenance540$78–$351
Heating system repair395$188–$867
HVAC system repair289$209–$1.2k
Cleaning261$172–$340
Heating system installation260$1.4k–$2.4k
Install AC239$1.6k–$3.7k

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