How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for heating system repair
Clear ✕All 396 Google reviews tagged “Heating system repair” · showing 20
Very clear and knowledgeable team and they came in corrected the problem quickly and efficiently. Extremely professional. Heat restored to the house.
Pacific got out tech scheduled and when a board in our furnace needed to be replaced the tech went out of his way to get this done in one visit. The price was beyond fair for the amount of time spent and the part was expensive and those parts are expensive
The heating system wasn’t behaving as we expected. The Pacific Heating and Cooling team carefully evaluated the entire system (furnace and heat pump) and made adjustments to bring the component parts more into sync. Their explanations of were very helpful. Courteous, thorough, knowledgeable. We were very satisfied.
Josh was professional, knowledgeable and personable. He was efficient in going through our system and informed us what needed to be done and why. Very pleased with the service he provided.
Great to see Brandon again! He quickly did a thorough checkup, gave a factual summary, didn’t try to upsell me expensive new stuff. He ID’d required blower wheel clean. Thanks!
Very knowledgeable quick and efficient. I would recommend them if you need a furnace serviced.
Perfect service today with Nick. Very nice and capable man.
Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Prompt, professional, thorough. Brought the equipment up to 100% and couldnt be happier
Malachi arrived a bit early and figured out issue quickly. Appreciate having heat again.
The team is always professional and takes real good care of our equipment.
We are so happy with the service provided by Pacific Heating and Cooling! Our tech was very informative and kept us updated along the way while installing our AC unit. He corrected multiple issues with our furnace that were made by previous owners and even went the extra mile to clean it out when he was under no…
Great experience. My technician was able to quickly and easily address my furnace trouble. Very professional and the dispatch center was super responsive. Will use again!
Liam was very professional and polite! He explained everything about what he did and what we should do in the future and we purchased your maintenance plan. He is an asset to Pacific Heating and Cooling👍
Jake was awesome! Took the time to explain to me what was going. Very courteous Finished the job in a timely manner. Would highly recommend!!!!
Our furnace stopped working and Pacific Heating & Cooling came right out the same day. The service teck came out with a mask and provided us with excellent customer service. Got our furnace running !!
Tech said we needed new furnace, at the age of the unit that is a fair assessment. But their quote for replacement was twice that of another established HVAC company. Not sure that's fair.
Absolutely love them. They are always polite and on time.
Professional and seemed to be very thorough and explained things w/o being heavy handed or coming across as a heavy handed salesman. I liked his style.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
