Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Pacific Heating, Cooling, Plumbing & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pacific Heating, Cooling, Plumbing & Electrical

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Heating, Cooling, Plumbing & Electrical is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Heating, Cooling, Plumbing & Electrical is better than 94% of heat pump installation services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Heating, Cooling, Plumbing & Electrical is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.

Pacific Heating, Cooling, Plumbing & Electrical for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.239
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$3.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 239 Google reviews tagged “Install AC” · showing 20

Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Pacific did an amazing job installing a Trane heat pump and air handler link system to replace my old heating oil furnace. It’s amazing how much more advanced modern equipment is compared to my old system. Super quiet with variable speed motors. No more paying $6-7/gallon for heat! Their installers were great at…

Paid $2,000+Great priceHeating system installationInstall thermostatHVAC duct & vent installation
Kyle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Pacific Heating and Cooling was amazing to work with. They were professional and courteous. The installers were polite and answered all of my questions. I would definitely recommend them to anyone needing a new furnace or AC unit.

Ductless heating & A/C servicesInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
JDLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As has always been our experience, Pacific Heating and Cooling has provided superb customer focused service delivery from scheduling staff to maintenance technicians. PH&C has provided courteous, knowledgeable, informed process with timely and excellent results. This is my third total HVAC installation with…

Paid $2,000+Reasonable priceHVAC duct & vent installationInstall ACHeating system maintenance
FredLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.

Paid $400–500HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The installation team was very professional and respectful to my home and property!

Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are Pacific and Heating customers for life. Impeccable service. Professional team. Flawless install. Incredible attention to detail. Fantastic value. Could not be more pleased.

Paid $2,000+Reasonable priceThermostat repairRepair HVACInstall AC
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very happy with this whole project. My technicians arrived early and proceeded in giving me the full breakdown on what they were going to do. They were also appreciated that I had earlier given them enough work space for this project. Fast and friendly and knowledgeable on and questions I had for future maintenance…

Customer photo from Michael's reviewCustomer photo from Michael's review
Paid $2,000+Reasonable priceInstall AC
Bern2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ikanasio and Erin where awesome and hard workers. They were on timely, polite, informative, and knowledgeable.

Reasonable priceInstall thermostatInstall ACDuctless heating & A/C services
Lea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so happy with the service provided by Pacific Heating and Cooling! Our tech was very informative and kept us updated along the way while installing our AC unit. He corrected multiple issues with our furnace that were made by previous owners and even went the extra mile to clean it out when he was under no…

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceHeating system repair
Johnathon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Guys were professional and respectful. Looks like they did very good work. Haven’t got to really test the system yet with a bit of a cold front but the installation went smoothly.

Paid $2,000+Not sureInstall AC
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had a great team install a new furnace and heat pump for a great price and had outstanding service. Will be recommending to all friends and family who need HVAC work to be done. Thanks again for the great service.

Paid $100–200Great priceInstall ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
RRLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.

A/C system maintenanceHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ryan and Malachi were the two heating and cooling guys that came to replace my furnace last Friday and install a new air conditioner unit outside. They did an awesome job very professional. Easy to communicate with and got the job done quickly. We've been using it for the last few days and it works great! We also…

Paid $1,000+Not sureHeating system installationInstall AC
SunsetLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

JJ did a great job completing the cooling inspection and explaining the resluts.

HVAC system maintenanceInstall ACHeating system maintenance+ Quality+ Professionalism
jeffodenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We just got our new heat pump and air handler replaced. Everyone we dealt with was extremely professional and personable. Today our installers Ryan and Malachi went above and beyond to do everything perfectly and keep us informed on any details. All were great to deal with from phone dispatchers, sales, and techs. Highly recommend.

Heating system installationHVAC duct & vent installationThermostat repair
Beatriz5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

"I couldn't be more pleased with the exceptional service provided by Pacific Heating during their recent furnace tune-up and yearly maintenance check. From start to finish, the experience was nothing short of outstanding. What truly impressed me was the transparency and honesty displayed by Pacific Heating. They…

Paid $1,000+Reasonable priceHeating system installationInstall thermostatInstall AC+ Responsiveness+ Professionalism
C4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Pacific Heating and Cooling installed a new furnace and air conditioning compressor Yev and Wes were the installers, they were courteous, efficient and thorough. They worked tirelessly until they completed their task. I found them to be the epitome of professional excellence CB

Install ACHeating system installationInstall thermostat
Craig3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Competent and friendly installers!

Paid $1,000+Great priceInstallationHeating system installationInstall thermostat
kum7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gordazo Harris Team was Very good Service I am highly recommended to anybody their company in this team. I am hundred percent satisfied what they put system in my house.

Paid $1,000+Great priceInstall thermostatInstall ACService not listed
chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great company, would definitely recommend. All the techs that have serviced my house and the crews that installed my ac, were very good. Fast and clean work. Very informative and helpful towards any questions or concerns I've had. Always take care of any service tech that comes to your house, regardless of trade.…

Great priceHVAC system maintenanceA/C system maintenanceInstall AC

Show more install AC reviews (219 more) →

Price

$192-58% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1499$114–$453
Heating system maintenance951$78–$293
A/C system maintenance540$78–$351
Heating system repair395$188–$867
HVAC system repair289$209–$1.2k
Cleaning261$172–$340
Heating system installation260$1.4k–$2.4k
Install AC239$1.6k–$3.7k

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