How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for install thermostat
Clear ✕All 166 Google reviews tagged “Install thermostat” · showing 40
Arrived prepared. Walk through of the reasoning and need for each step. This was an urgent service.
Pacific did an amazing job installing a Trane heat pump and air handler link system to replace my old heating oil furnace. It’s amazing how much more advanced modern equipment is compared to my old system. Super quiet with variable speed motors. No more paying $6-7/gallon for heat! Their installers were great at…
From quote to install, Pacific Heating did an amazing job. It's a lot of money for new HVAC, but they made us feel comfortable in our decision answering all our questions. Installers went over and above, very professional! I recommend this company if you want good quality work!
Exceptional experience I highly recommend Pacific Air & Heating for all your Heating and HVAC needs. All staff onsite was great to work with. Thank you so much for the experience!
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
From estimate to install and electrical everyone on time detail oriented .Answered any and all questions .Explained how new heat pump system worked and how to best maintain it.Thank you for great experience
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Ikanasio and Erin where awesome and hard workers. They were on timely, polite, informative, and knowledgeable.
Had a great team install a new furnace and heat pump for a great price and had outstanding service. Will be recommending to all friends and family who need HVAC work to be done. Thanks again for the great service.
Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.
"I couldn't be more pleased with the exceptional service provided by Pacific Heating during their recent furnace tune-up and yearly maintenance check. From start to finish, the experience was nothing short of outstanding. What truly impressed me was the transparency and honesty displayed by Pacific Heating. They…
Pacific Heating and Cooling installed a new furnace and air conditioning compressor Yev and Wes were the installers, they were courteous, efficient and thorough. They worked tirelessly until they completed their task. I found them to be the epitome of professional excellence CB
Competent and friendly installers!
Gordazo Harris Team was Very good Service I am highly recommended to anybody their company in this team. I am hundred percent satisfied what they put system in my house.
Professionally installed my Heat Pump and Furnace by Ikenasio Nuku and team. Clean and detailed. Great job.
Everything went great. They followed through with what the sales guy said they were gonna do. Everyone was professional during install, they didn’t take any shortcuts and it came out looking really good across the board. They did a great job of communicating as they were doing the install and the system works without any issues at all.
We had a thermostat that wasn’t working correctly. Christian King came to our home and did a thorough inspection of our gas heating system. He agreed that the problem must be the thermostat and installed a new, less complicated one for us. He also gave us valuable advice on how to optimize our system in the future. It was a pleasure working with him.
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Isaiah was very knowledgeable and did an excellent job of explaining things and getting the job done!
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
So far so good with my Furnace and Heat Pump. The crew was fast, cleaned up everything when done, explained everything, and I’m very happy.
Justin was just the technician we needed. He not only was able to quickly diagnose the issue with our furnace but when we realized what the extensive repair required, he was able to knowledgeably assist us with selection of a new furnace/AC unit. Justin supported us professionally and efficiently with helping us…
Matthew arrived on time for a duct cleaning. They walked through the plan, gave us a time line and got to work!
Our thermostat wasn’t working correctly. With cold weather coming and a house full of company, we reached out and were answered immediately and courteously. The service agent was also warm, but jumped right in and took care of the problem. Unfortunately we still are having problems, but someone is coming quickly to correct that.
How does one rate ABOVE "five stars"? What an incredible team Pacific has!
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Everything was great!!
Yev, Jareth, and Aaron were my installers and they did an excellent job installing my new gas furnace and AC unit. They arrived on time and were very professional throughout. After the installation was complete, Yev did a great job explaining the components of the new systems, how to operate both systems, and ways…
Matt Storset was the best tech we have ever had. Confirmed the diagnosis quickly, answered all my questions, and installed the new thermostat very quickly. It works GREAT and the issues were solved. He was also great to chat with about Jordan’s, BMX, and the good ole days. Hope we get to work with him again.
I would highly recommend Pacific Heating and Cooling. From the sales experience to the installation experience, this was truly top notch. Thank you!
Incredibly happy with the decision to go with Pacific heating and cooling for our new furnace and heat pump. From the Informative sales team to the professional and thoughtful installation crew it was a great experience! We got all the information needed, a great price and everyone we worked with was kind, knowledgeable, and helpful!
My team did an excellent job of maintenance on my HVAC. They were professional, polite, clean, and efficient.
Austin was professional, friendly, kind, and confidence-inspiring! Fantastic service.
Excellent, courteous and took time to explain how everything worked.
Excellent experience from start to finish. Skilled and professional staff.
We chose Pacific based on reviews, word of mouth, and a good experience with TJ and Audra in sales. We received quotes from two other local companies one with same products and one with a different manufacturer. The quotes were all similar in price and recommended equipment. Jeremy led our installation process and…
Cecil, David and Brent were very professional and courteous. We were able to get our install the next day after our home visit consultation
Update Feb 2025. Shay is awesome. Candidly she did some things that apparently the others were supposed to do but didn’t. I’ll be requesting her from here on out. Update Feb 2024. Xavier helped me out with a 6 month check. Great counsel, fast and friendly. Good with my dogs. Update August 2023. Isaiah just came…
Update: still happy. I have used PH&C now for annual furnace and AC maintenance and am delighted with their services. They come when they say they will. They communicate clearly and provide regular updates and, as a member of their service program, the twice annual service calls are genuinely affordable. —— My…
Pacific Heating and Cooling always does an excellent job with our furnace maintenance. They never leave a mess, always explain what they find and what they are doing, and give me options on how to deal with any issues. They also come on time.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |