How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for install thermostat
Clear ✕All 166 Google reviews tagged “Install thermostat” · showing 100
Arrived prepared. Walk through of the reasoning and need for each step. This was an urgent service.
Pacific did an amazing job installing a Trane heat pump and air handler link system to replace my old heating oil furnace. It’s amazing how much more advanced modern equipment is compared to my old system. Super quiet with variable speed motors. No more paying $6-7/gallon for heat! Their installers were great at…
From quote to install, Pacific Heating did an amazing job. It's a lot of money for new HVAC, but they made us feel comfortable in our decision answering all our questions. Installers went over and above, very professional! I recommend this company if you want good quality work!
Exceptional experience I highly recommend Pacific Air & Heating for all your Heating and HVAC needs. All staff onsite was great to work with. Thank you so much for the experience!
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
From estimate to install and electrical everyone on time detail oriented .Answered any and all questions .Explained how new heat pump system worked and how to best maintain it.Thank you for great experience
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Ikanasio and Erin where awesome and hard workers. They were on timely, polite, informative, and knowledgeable.
Had a great team install a new furnace and heat pump for a great price and had outstanding service. Will be recommending to all friends and family who need HVAC work to be done. Thanks again for the great service.
Bubba and Nuko is an awesome team. Very professional and are very good in what they do. Give them a chance and you won't be disappointed! The electrical team was as good and thorough , very good in what they do. I give them 5 stars plus for their quality of work and professionalism.
"I couldn't be more pleased with the exceptional service provided by Pacific Heating during their recent furnace tune-up and yearly maintenance check. From start to finish, the experience was nothing short of outstanding. What truly impressed me was the transparency and honesty displayed by Pacific Heating. They…
Pacific Heating and Cooling installed a new furnace and air conditioning compressor Yev and Wes were the installers, they were courteous, efficient and thorough. They worked tirelessly until they completed their task. I found them to be the epitome of professional excellence CB
Competent and friendly installers!
Gordazo Harris Team was Very good Service I am highly recommended to anybody their company in this team. I am hundred percent satisfied what they put system in my house.
Professionally installed my Heat Pump and Furnace by Ikenasio Nuku and team. Clean and detailed. Great job.
Everything went great. They followed through with what the sales guy said they were gonna do. Everyone was professional during install, they didn’t take any shortcuts and it came out looking really good across the board. They did a great job of communicating as they were doing the install and the system works without any issues at all.
We had a thermostat that wasn’t working correctly. Christian King came to our home and did a thorough inspection of our gas heating system. He agreed that the problem must be the thermostat and installed a new, less complicated one for us. He also gave us valuable advice on how to optimize our system in the future. It was a pleasure working with him.
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Isaiah was very knowledgeable and did an excellent job of explaining things and getting the job done!
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
So far so good with my Furnace and Heat Pump. The crew was fast, cleaned up everything when done, explained everything, and I’m very happy.
Justin was just the technician we needed. He not only was able to quickly diagnose the issue with our furnace but when we realized what the extensive repair required, he was able to knowledgeably assist us with selection of a new furnace/AC unit. Justin supported us professionally and efficiently with helping us…
Matthew arrived on time for a duct cleaning. They walked through the plan, gave us a time line and got to work!
Our thermostat wasn’t working correctly. With cold weather coming and a house full of company, we reached out and were answered immediately and courteously. The service agent was also warm, but jumped right in and took care of the problem. Unfortunately we still are having problems, but someone is coming quickly to correct that.
How does one rate ABOVE "five stars"? What an incredible team Pacific has!
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Everything was great!!
Yev, Jareth, and Aaron were my installers and they did an excellent job installing my new gas furnace and AC unit. They arrived on time and were very professional throughout. After the installation was complete, Yev did a great job explaining the components of the new systems, how to operate both systems, and ways…
Matt Storset was the best tech we have ever had. Confirmed the diagnosis quickly, answered all my questions, and installed the new thermostat very quickly. It works GREAT and the issues were solved. He was also great to chat with about Jordan’s, BMX, and the good ole days. Hope we get to work with him again.
I would highly recommend Pacific Heating and Cooling. From the sales experience to the installation experience, this was truly top notch. Thank you!
Incredibly happy with the decision to go with Pacific heating and cooling for our new furnace and heat pump. From the Informative sales team to the professional and thoughtful installation crew it was a great experience! We got all the information needed, a great price and everyone we worked with was kind, knowledgeable, and helpful!
My team did an excellent job of maintenance on my HVAC. They were professional, polite, clean, and efficient.
Austin was professional, friendly, kind, and confidence-inspiring! Fantastic service.
Excellent, courteous and took time to explain how everything worked.
Excellent experience from start to finish. Skilled and professional staff.
We chose Pacific based on reviews, word of mouth, and a good experience with TJ and Audra in sales. We received quotes from two other local companies one with same products and one with a different manufacturer. The quotes were all similar in price and recommended equipment. Jeremy led our installation process and…
Cecil, David and Brent were very professional and courteous. We were able to get our install the next day after our home visit consultation
Update Feb 2025. Shay is awesome. Candidly she did some things that apparently the others were supposed to do but didn’t. I’ll be requesting her from here on out. Update Feb 2024. Xavier helped me out with a 6 month check. Great counsel, fast and friendly. Good with my dogs. Update August 2023. Isaiah just came…
Update: still happy. I have used PH&C now for annual furnace and AC maintenance and am delighted with their services. They come when they say they will. They communicate clearly and provide regular updates and, as a member of their service program, the twice annual service calls are genuinely affordable. —— My…
Pacific Heating and Cooling always does an excellent job with our furnace maintenance. They never leave a mess, always explain what they find and what they are doing, and give me options on how to deal with any issues. They also come on time.
Joseph showed up on time did a very thorough and quick estimate and that was it
Nicholas was great! Definitely an asset to PH&C. The heating and AC unit I had installed 4 years ago by them and still works great.
Great service!!!!! The staff and expertise is wonderful. I've used their services for many years.
Fantastic company. Would recommend them to anyone.
Highly recommend this company, excellent is every aspect of business performance.
Jeremy, Austin and their crew were amazing! Knowledgeable, polite, super fast, but efficient and detail oriented. The little details ensured perfection in the set up, design and function of our new system. I'll never go anywhere except Pacific for heating and cooling 😎
Professional and quality service. They were informative and had excellent comunication.
The team was timely, friendly, kind, transparent, generous, knowledgeable, and professional. Pacific was able to schedule my appt in a reasonable time and prices were respectable. Joining Pacific’s heating club has helped me so much as a newer/younger homeowner without a lot of family nearby. I know I can call them.…
Everyone with the company has been very communicative during the entire process. Justin was great, very informative and helped get the right HVAC system for our needs.
Great service, very friendly
Brent and his team were very professional , courteous , responsive and knowledgeable . I highly recommend Pacific Heating and Cooling.
This service from Pacific Heating and Cooling was top notch! The whole team was super friendly and ready to answer any questions I had. They were also super helpful; they even removed the enormous window a/c units I had after they installed my bee heat pump! I'd absolutely recommend them!
We got a new furnace a year ago and AC this year from Pacific. Really impressed with their install and customer service!
I have used Pacific Air for the past thirteen years. When we bought our first home, I knew it was important to keep our furnace and a/c systems maintained. We chose Pacific and they have been coming by every six months to make sure everything was running smoothly for us. A few years ago, our furnace gave up and…
Good price on new heater and air conditioner, Justin did an actual heating and cooling load calculation, other company did a guesstimate. Install crew went above and beyond, there were several issues from the previous install they had to correct. They did a good job of fixing the problems and it looks great.
Pacific Heating and Cooling was amazing! We upgraded an electrical box, furnace and added a heat pump to this. Justin came out originally to do the free estimate, very thorough and was very knowledgeable. After choosing this company, we had a team of people and two very full days of work. Professional, friendly,…
Absolutely professional both in the sales (timely and thorough quote process) and installation. I was able to schedule it quickly and the crew was knowledgeable, polite, and did not cut any corners. The experience was much less painful than I expected it to be, and we are very happy with our new system.
No complaints - great service provider, always great. Will always use them.
The installers wet friendly and polite. They protected my hardwood floors and cleaned up everything upon fishing the job. Answered all of my questions and made me feel comfortable. They always wore masks inside and outside my home. I would highly recommend Pacific heating and cooling.
Service representatives have always very polite and professional. Technical knowledge is high. Would recommend to others.
They were efficient and respectful. They finished early.
Andrew and David were extremely friendly, professional, and informative during their appointment with us :).
The entire crew were professional and worked all day to complete the installation.
We had our 18 year old furnace replaced and added AC. Prior to the install, the consultation of our home showed how inefficient our old furnace was and the ducting too small for the oversized furnace. The replacement is much more efficient and fits existing ducting (which is the correct size for the home). The…
These guys are super professional and always take the time to explain your repairs needed.
Always on time, courteous repair personnel, always clear estimate given. Have been customer for many years.
Steve McCall very professional, informative,knowledgeable.... Great customer service, very impressed by him. Thank you so much I will definitely us this company again.
Thermostat went out. I called Pacific and they arrived early. They discovered the issue, went over the price and fixed it. It was quick. Would have been 5 star but cost of course is always an issue.
Very professional and great customer service!
Exceptionally professional, competent, pleasant service from Zach Miller's diagnosis/ recommendations and the installation crew ( Hirvin, Mickey, Bubba). They represent their company and their craft well. Highly recommend them.
Was super impressed at how fast they got our installation scheduled. That's pretty important when you're without heat!
Very happy with the installation, the team they sent here were terrific,and fast. Five star rating.
Couldnt recommend these guys enough. Competitive pricing and quality work. If you're thinking about using someone else just don't waste your time. Great communication during the install and they went above and beyond. Great experience from start to finish.
We have used Pacific Heating & Cooling for many years and for many projects in various residential real estate properties. Their employees are always professional, competent, prompt, great communicators and trustworthy. We give them our highest recommendation and would never use another company!!!
We are very happy with this company. The customer service on the phone was great and they are punctual. What really impressed us was Andrew M., our technician and T.J., who is a sales rep and was also along, were both professional, extremely knowledgeable, and had our needs as their top priority. They did not…
Excellent team. Very professional, responsive, and took the time to explain everything. Grateful, and feel very good about going with this company.
Everyone involved from the office to the installation crew were great....
Outstanding work and high quality people
They were professional, informative and on time (they arrived when they said they would!). Yev and Joe were friendly and informative when I had questions, and kept things quiet when I had to work in the next room. They left the inside and outside of my home spotless. I plan on using this company in the future!!
The whole process from start to finish has been very professional, organized and streamline. The price was a little higher than other companies around but worth it for the quick install timeline and warranty protection. Our installer was very thorough!
They were great! Would definitely recommend.
I cannot express how impressed we have been with Pacific Heating & Cooling. Whether it was assessing issues with our furnace and heat pump with Joseph, looking over best options for an upgrade with Matt or installation with Alex & Bubba (and amazing team of experts), each experience has been so positive and truly…
Today peformed AC compressor repair Always on time Always professional and friendly Would have entered 5 stars, but office had withdrawn our "membership"
I love this company. They've always taken great care of my family and I for many years. When I call in there's no BS. You talk to a person right away, no robot. Always honest, professional and experienced
We used Pacific Heating and cooling to install a heat pump atour our home. Dan and Jonah were very professional and informative. They took the time to answer any questions we had. We would highly recommended this company for anyone looking for a top notch company to install a Ac or heat system
Quick and professional! 😊
All I can say is WOW! From start to finish, the entire team was super professional. They let you know what to expect, do their homework, and on the day of install, they were on time, efficient, and respectful. This was a great experience!
As a new homeowner, I was nervous about hiring my first contractor ever. I was concerned that I would be ripped off or get a lousy install, and was worried that the techs who came out would be generally unhelpful or otherwise unprofessional. Because I went with Pacific Heating and Cooling, my concerns were all…
Wow! I’m just beyond thrilled with pacific heating & cooling! Our furnace finally saw its last year and this company easily found the problem. They gave me option for repair vs new system. I never felt pressured either way and knew it was time to upgrade. Matt was so great and very nice he gave us an estimate same…
Pacific serviced my old system for about 17 years until it recently died. It was the quality of service that they have provided in the past that helped with my decision to have them do the installation of my new heating and A/C systems. Everything about the installation, the systems and their warranties were…
We called to get a quote on having AC put in our home. Tony arrived and let us know that we have an older unit and it is feasible to have AC hooked up to it. Upon further discussion I asked him about a more energy efficient furnace and he drew up 2 quotes, one for an 85% efficiency and another for the 96%…
The technician was responsive and very efficient. A plus was that he doesn’t mind our very large dog jumping on him. He was patient and gave him extra pets so he would calm down. Update: we just had them install a heat pump for a/c and even though they had to install (unplanned) a new furnace (because they found…
The team from Pacific Heating and Cooling that installed my new hvac system were experienced, efficient and friendly. I recommend this well-established company.
Pacific Heating and Cooling was great! I never felt pressured to buy and Justin was available whenever I had a question. I was given options and never felt like I had to buy a certain product. From the estimate for a new Furnace and AC to the installation, everything went really well. The installers were…
Excellent company, would highly recommend their devices to everyone!
Brent and his team were absolutely professional. Their communication was clear and informative. They completed their job with efficiency, on time, and as promised. Their kindness and attention to detail was most appreciated. Will recommend to all.
Jason and his team did an amazing job installing our new furnace and AC unit. They were friendly, professional, knowledgeable and went above and beyond to satisfy our heating and cooling needs. They also wore shoe covers in our house and masks the whole time they were here and did a great job cleaning up after…
We have been using Pacific Air Systems since we moved into our home in 1999. They have always been prompt and professional. When it was time to replace our 40 year old furnace, they were the natural choice. The process was smooth and took less time than expected. The team took care of a couple of other issues without hesitation. Highly recommended.
Everything was done very efficiently. The installers were great guys who worked very hard with a lot of care. Great job Curtis and Jerred.
We were so impressed with everything. The initial contact from TJ was top notch - he spent a lot of time explaining things and providing a timely estimate. He was friendly, polite and professional. The installation of the system by the technicians was also top notch. Bryan and the crew were fabulous. Again,…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |