How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for installation
Clear ✕All 143 Google reviews tagged “Installation” · showing 80
Pacific Heating and Cooling was amazing to work with. They were professional and courteous. The installers were polite and answered all of my questions. I would definitely recommend them to anyone needing a new furnace or AC unit.
Pacific heating and air has replaced two heating systems for me in two homes. Their service is unparalleled, and the technicians are always punctual, polite and friendly. Malcolm Edwards came to service my system on 1/28/23 and did a thorough and professional job. I have a service membership and the customer…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
Friendly and easy to talk to, respectful. Explained in detail what he was doing and was very respectful.
Isiah is an awesome technician. He was thorough, and efficient, and courteous.
Competent and friendly installers!
Professionally installed my Heat Pump and Furnace by Ikenasio Nuku and team. Clean and detailed. Great job.
We just had a complete HVAC and water heater installation done on our 1970s home — a house that had absolutely no existing AC setup and needed everything brought up to modern code. They did complete retrofit in 2.5 days! Permits and all. The most amazing part was not one corner was cut during the whole process.…
Jesse and his crew were great. Everything went smoothly with zero issues.
We’ve had a service contract with Pacific Heating & Cooling for many years. Our experiences have always been positive and all the technicians have been professional and friendly. Our technician today was Nicholas Bell who represented the company very well.
Yevgeniy is an excellent install tech. He's thorough and patient in explaining your new system. I'm pleased with the clean installation.
Landon did a wonderful job of explaining how my heat pump works and was very profesional in doing his job.
Justin was just the technician we needed. He not only was able to quickly diagnose the issue with our furnace but when we realized what the extensive repair required, he was able to knowledgeably assist us with selection of a new furnace/AC unit. Justin supported us professionally and efficiently with helping us…
How does one rate ABOVE "five stars"? What an incredible team Pacific has!
The Pacific Heating and Cooling team did an excellent job of installing a new furnace and heat pump. They were very professional, personable, knowledgeable, organized and exceptionally neat. The entire experience was a pleasure. (My grumpy dog even liked them)! I highly recommend Pacific Heating and Cooling.
Matthew and Logan did excellent work with superior craftsmanship and expertise. They did a follow-up full duct cleaning post HVAC installation. You didn’t even know they were here, except for the sounds of their work. They were timely on arrival and the dispatch provided accurate arrival times. The office was very…
Hunter installed a new Ecobee thermostat because Nest no longer supports it. Absolutely professional and on time for installation. Answered all my questions and patience with us! I do not know if I could get a lower price or not but they know what they are doing and would highly recommend them for all,of your heating and cooling in your 🏡!,
Brent and the guys were professional, kind and good at their install. I highly recommend Pacific Heating!
Yevgeniy and about 3 other guys were very respectful of me and of my property. They were prompt and clean. I would recommend this business for all heating/AC needs.
I would highly recommend Pacific Heating and Cooling. From the sales experience to the installation experience, this was truly top notch. Thank you!
Incredibly happy with the decision to go with Pacific heating and cooling for our new furnace and heat pump. From the Informative sales team to the professional and thoughtful installation crew it was a great experience! We got all the information needed, a great price and everyone we worked with was kind, knowledgeable, and helpful!
This company and the reps that came to my house to complete the install of my new furnance and AC unit were professional, hard working and went above and beyond to ensure everything was installed correctly. Would highly recommend. Joseph was awesome!
My team did an excellent job of maintenance on my HVAC. They were professional, polite, clean, and efficient.
We were recommended to Pacific Heating and Cooling by friends, and they didn’t lead us astray. We felt like our installers were very communicative, extremely knowledgeable and professional, and so efficient with the new furnace and installation of A/C in the house. I would highly recommend this company if you want…
Very professional and friendly came in got right to work and every thing turned out perfect
We chose Pacific based on reviews, word of mouth, and a good experience with TJ and Audra in sales. We received quotes from two other local companies one with same products and one with a different manufacturer. The quotes were all similar in price and recommended equipment. Jeremy led our installation process and…
Dora provided great service. Very polite and professional and willing to answer questions.
Had a great experience with Pacific Heating & Cooling as they installed AC in my home. The crew was busy, and swift with the install, fair quotes and quick scheduling. Was a pleasant experience and I highly recommend them. Each year, they are prompt with annual maintenance on my furnace and great at reminding their…
Service tech showed up on schedule and made replacement of thermostat and check of HVAC system efficiently. Would recommend them to anyone needing furnace service call.
Pacific Heating and Cooling always does an excellent job with our furnace maintenance. They never leave a mess, always explain what they find and what they are doing, and give me options on how to deal with any issues. They also come on time.
Great service!!!!! The staff and expertise is wonderful. I've used their services for many years.
I recommend this company for anybody. And I hope all of the technicians gets a raise.
Always on time, respectful and knowledgeable! Great service too!
Thank you to the team at Pacific Heating and Cooling for your help. You were professional and courteous and so polite. Thank you!
Jeremy, Austin and their crew were amazing! Knowledgeable, polite, super fast, but efficient and detail oriented. The little details ensured perfection in the set up, design and function of our new system. I'll never go anywhere except Pacific for heating and cooling 😎
Prompt, thorough and professional. Patiently explained how to use our new heating and cooling system.
Diagnosed my problem very quickly and fixed the issue
Two thumbs up for the crew at Pacific Heating and Cooling. They were punctual, professional and polite. What more can you ask for.
Good price on new heater and air conditioner, Justin did an actual heating and cooling load calculation, other company did a guesstimate. Install crew went above and beyond, there were several issues from the previous install they had to correct. They did a good job of fixing the problems and it looks great.
On site techs are always friendly and professional.
Very thorough and gave me ample time to ask questions. The electrician came mid way thru the install and also walked me thru the new sockets and wiring needed and even added a light to my furnace space so it is easier to work in the area. The furnace and AC unit were both tested before the crew left, and they…
Pacific Heating and Cooling was amazing! We upgraded an electrical box, furnace and added a heat pump to this. Justin came out originally to do the free estimate, very thorough and was very knowledgeable. After choosing this company, we had a team of people and two very full days of work. Professional, friendly,…
Pacific Heating & Cooling came highly recommended by multiple friends and colleagues. We were able to easily set up an appointment with their friendly staff and felt that they cared about our HVAC predicament. Zach came to our house initially to complete a system diagnostic. We knew our system was on its last leg.…
Absolutely professional both in the sales (timely and thorough quote process) and installation. I was able to schedule it quickly and the crew was knowledgeable, polite, and did not cut any corners. The experience was much less painful than I expected it to be, and we are very happy with our new system.
Pacific Heating & Cooling has exceptional communication for appointments and what work needs to be covered. Technicians are thorough and make sure you’re satisfied with the work. They did an excellent job installing our mini split system!
No complaints - great service provider, always great. Will always use them.
We have used Pacific H&C for many years. They have always been top notch!
We’re so pleased with the installation of our AC system!
They did a great job despite the task being much more difficult than any of us thought. Very friendly, professional, and caring (we had a baby and a toddler running around the house while they were here). Glad we chose Pacific Heating and Cooling!
Have used Pacific Heating + Cooling for many years + their service has always been outstanding.
I appreciate they came on time. Everyone was friendly and professional. They put drop cloths down and cleaned up when they left. They got everything done in one day. I’m excited for the ac for this summer.
We had our 18 year old furnace replaced and added AC. Prior to the install, the consultation of our home showed how inefficient our old furnace was and the ducting too small for the oversized furnace. The replacement is much more efficient and fits existing ducting (which is the correct size for the home). The…
The technicians were very professional and diligent while removing our old furnace and installing a heat pump system.
Did a great job, answered all questions great product American standard. And cleanup, thanks did AC and furnace, satisfied customer
These guys are super professional and always take the time to explain your repairs needed.
From the first visit through completion of install, Pacific was phenomenal. They replaced our ageing gas furnace with an electric heat pump and replaced our entire electrical distribution panel preparing our house for the future. I'd recommend them again and again.
Pacific Heating and Cooling has always provided me with professional and prompt service. I would recommend them to anyone looking for a quality HVAC company.
Exceptionally professional, competent, pleasant service from Zach Miller's diagnosis/ recommendations and the installation crew ( Hirvin, Mickey, Bubba). They represent their company and their craft well. Highly recommend them.
Very good folks to do business with. I've used them for several years and the service has been consistently excellent.
Very happy with the installation, the team they sent here were terrific,and fast. Five star rating.
Had a great experience with Sean, TJ, Alex, Terry, and the rest of the team that came out to my house to install a new furnace and AC after the old one but the dust. They all did an awesome job and answered all the questions I had. In addition they showed me how all the new stuff they were installing worked.
Couldnt recommend these guys enough. Competitive pricing and quality work. If you're thinking about using someone else just don't waste your time. Great communication during the install and they went above and beyond. Great experience from start to finish.
We had a new furnace put in. Jerred, Tony and Sean were all awesome and did a great job.
We have used Pacific Heating & Cooling for many years and for many projects in various residential real estate properties. Their employees are always professional, competent, prompt, great communicators and trustworthy. We give them our highest recommendation and would never use another company!!!
This is a great company from the first meeting with Justin that helped us choose a new furnace and air conditioner unit as my furnace just quit working. The technicians were able to install very next day. Jarrod and Tony were here the next morning and did the complete install with lots of extras. They were here over…
We had a heat pump system installed and it is working after the work was completed.
The team was very professional while being very friendly!
Outstanding work and high quality people
The team was efficient, professional, friendly. The kept the work space clean and were quick to communicate progress or any issues they came across. It was a pleasure working with Cecil and Carlos!!!
Zach Miller and Cecil were awesome. They helped me and and had all of the information. made everything quick and easy.
There are three young gentlemen that came to install my system took them two days they did the greatest job very clean very professional very neat. Our salesman was very detailed oriented told us everything he was going to do and how it was going to be done. The accounting department helped us with our financing and…
Excellent work! Wes and Yev were great!
Absolutely everything about dealing with Pacific is top notch. Every employee contact has been a consummate professional. The quality of work is unsurpassed. Pacific is in their own league. I only wish I found out about them sooner!
I cannot express how impressed we have been with Pacific Heating & Cooling. Whether it was assessing issues with our furnace and heat pump with Joseph, looking over best options for an upgrade with Matt or installation with Alex & Bubba (and amazing team of experts), each experience has been so positive and truly…
We've used Pacific Heating & Cooling multiple times for everything from repair to the installation of our heat pump and their service and sales people are all friendly, knowledgeable, and honest. All the techs have also been super sweet to our large (well-behaved) dogs, which is important when you have people…
I love this company. They've always taken great care of my family and I for many years. When I call in there's no BS. You talk to a person right away, no robot. Always honest, professional and experienced
From the phone call to schedule, to the consultation, to installation, we are very happy with the service they provided. Everyone was very friendly, professional and knowledgeable! We would recommend them for sure !
Service technicians were Professional, Knowledgeable and Friendly!!! Excellent Service. I'd definitely recommend and use again!!!
Positive: Professionalism, Punctuality, Quality, Responsiveness, & Value. First it was TJ who came to our house to give us a quote . We loved his professionalism and the immense knowledge he has . During the proposal process he answered all our questions . He returned our text messages and phone calls promptly.…
We called to get a quote on having AC put in our home. Tony arrived and let us know that we have an older unit and it is feasible to have AC hooked up to it. Upon further discussion I asked him about a more energy efficient furnace and he drew up 2 quotes, one for an 85% efficiency and another for the 96%…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |