How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for repair HVAC
Clear ✕All 134 Google reviews tagged “Repair HVAC” · showing 40
Steve M is amazing technician. He is punctual, respectful, and known his job well. I had nothing but pleasure to work with him for the second time he came out to my house.
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
We are Pacific and Heating customers for life. Impeccable service. Professional team. Flawless install. Incredible attention to detail. Fantastic value. Could not be more pleased.
Our technician was very professional. Polite, knowledgeable, thorough.
Nick was very knowledgeable and polite and funny! Provided excellent information and was sincere in responding to my questions and I had many! Thanks!
Anthony was quick to respond to my ‘no heat dilemma’ and got the furnace up and running within an hour. This service occurred on a Saturday evening when other companies wanted to charge an expensive emergency price of $400.00. Pacific Heating and cooling only charged $119.00 for the service call. What a great company this is!
Pacific is always there when you need them and their service techs are top notch. Really appreciated some thoughts and ideas offered by Sean. I immediately put them to use and believe in the long run my system will perform better. Many thanks, as always!
Christian provided quick analysis of furnace and heat pump problems and promptly made heat available from the furnace after locating multiple loose high-current connections. His customer service skills are worthy of emulation by other firms in this trade. I now have two homes under Pacific's great care. EVERY…
The technician is amazing. He got the problem solved without a hitch and he is very efficient. I couldn’t ask for a better service provider. I scored really well contacting Pacific Heating
Friendly, helpful people at every turn
Alittle expensive, but I have nothing to compare it to. We opted to join their maintenance program, which added some $$$ onto the bill. But that is just prepaying for the future. So I don't hold that against them. They were very communicative about all the costs up front and the technician made sure we knew exactly…
Steve was very friendly and did great work.
Excellent Excellent work. Very professional and absolutely amazing
They did a great job. I would recommend them to neighbors.
Knowledgeable and professional service. I recommend Pacific Heating and Cooling to everyone. Micheal did a fabulous job.
Great technicians, friendly, great customer service! Competitive pricing!
Justin was super helpful, professional, and nice, too. Thank you!!
They came to the house. Had an earlier appointment so we got it done earlier. Knew exactly how to repairf the major leak.
Easy and spot on with communication and details of the job. Thank you.
These guys are super professional and always take the time to explain your repairs needed.
Michael did a great job. Quick diagnosis and parts are on order.
Very professional!
Had an issue I wanted a professional to evaluate. Scheduled online and received a call to confirm within minutes. Tech arrived right on time and was very knowledgeable and went above and beyond my expectations. Everybody was very professional. Will definitely be using in the future for all future maintenance and upkeep. Highly recommend!
Our heat went out and they were able to get someone to my house within 2 hours to fix it! Technician was very professional and made sure to explain the situation so I understood the problem. Very thorough.
Very responsive and honest company. Andrew, the technician, was professional, knowledgeable and explained the issues pretty well. Have used them a few times and would highly recommend.
Unfortunately, the technicians were given the wrong parts, so nothing was accomplished today.
We have used Pacific Heating & Cooling for many years and for many projects in various residential real estate properties. Their employees are always professional, competent, prompt, great communicators and trustworthy. We give them our highest recommendation and would never use another company!!!
Too good
Way better than any other service I've used. Jessie was amazing, professional, and very helpful. Highly recommended!
Very happy with the tech that came out. very thorough and explained the issue well. recommend 100%
Kyle was friendly, professional and very knowledgeable! We geeked out in pressures and temperatures and he left me feeling like I knew way more than when he arrived about my system.
Nick was very professional, knowledgeable and was able to get our system back running on one of the hottest days of the year. Would definitely use them again!
Very professional and thorough and arrived on time. Good communication and no surprises 👌
This was the first time I had Steve M at my home, He was the most professional and knowledgeable technician I've ever met. I Highly recommend. He even went out of his way to make sure my system was up and running the day he came out! 1000 out of 1000 stars!! He definitely deserves multiple awards, a huge raise, and…
Austin was great! Knowledgeable, forthright, and courteous.
Absolutely above and beyond service.
Joe was very professional and thorough. It was a job done well.
Shane from Pacific Heating & Cooling came out to diagnose and repair our HVAC system. He was friendly, knowledgeable, and professional and got things up and running quickly. We will call them again and highly recommend them.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |
