How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREPacific Heating, Cooling, Plumbing & Electrical
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 7,256 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Pacific Heating, Cooling, Plumbing & Electrical for 8 kinds of job.
Pacific Heating, Cooling, Plumbing & Electrical for repair HVAC
Clear ✕All 134 Google reviews tagged “Repair HVAC” · showing 80
Steve M is amazing technician. He is punctual, respectful, and known his job well. I had nothing but pleasure to work with him for the second time he came out to my house.
Pacific Heating and Cooling does it right every time and with every representative. When calling in it is so easy to get information or a quick, needed appointment. They have technicians to evaluate and repair, sales engineers to rate your system and offer specific options for the future and their follow up is first…
Wonderful experience all around. We just purchased the house and called the company who last serviced. From the lovely women that answered the phone, yes a live person right off the bat, very helpful in setting the appointment. During the time frame of the appointment received a notification when the technician…
Xavier is AWESOME, he is a good representative of Pacific Heating and Cooling. Have been a Pacific Heating & Cooling customer for over 20 years (since they were Pacific Air Systems). We are Very Satisfied. You can find less expensive, but not 'better'.
We are Pacific and Heating customers for life. Impeccable service. Professional team. Flawless install. Incredible attention to detail. Fantastic value. Could not be more pleased.
Our technician was very professional. Polite, knowledgeable, thorough.
Nick was very knowledgeable and polite and funny! Provided excellent information and was sincere in responding to my questions and I had many! Thanks!
Anthony was quick to respond to my ‘no heat dilemma’ and got the furnace up and running within an hour. This service occurred on a Saturday evening when other companies wanted to charge an expensive emergency price of $400.00. Pacific Heating and cooling only charged $119.00 for the service call. What a great company this is!
Pacific is always there when you need them and their service techs are top notch. Really appreciated some thoughts and ideas offered by Sean. I immediately put them to use and believe in the long run my system will perform better. Many thanks, as always!
Christian provided quick analysis of furnace and heat pump problems and promptly made heat available from the furnace after locating multiple loose high-current connections. His customer service skills are worthy of emulation by other firms in this trade. I now have two homes under Pacific's great care. EVERY…
The technician is amazing. He got the problem solved without a hitch and he is very efficient. I couldn’t ask for a better service provider. I scored really well contacting Pacific Heating
Friendly, helpful people at every turn
Alittle expensive, but I have nothing to compare it to. We opted to join their maintenance program, which added some $$$ onto the bill. But that is just prepaying for the future. So I don't hold that against them. They were very communicative about all the costs up front and the technician made sure we knew exactly…
Steve was very friendly and did great work.
Excellent Excellent work. Very professional and absolutely amazing
They did a great job. I would recommend them to neighbors.
Knowledgeable and professional service. I recommend Pacific Heating and Cooling to everyone. Micheal did a fabulous job.
Great technicians, friendly, great customer service! Competitive pricing!
Justin was super helpful, professional, and nice, too. Thank you!!
They came to the house. Had an earlier appointment so we got it done earlier. Knew exactly how to repairf the major leak.
Easy and spot on with communication and details of the job. Thank you.
These guys are super professional and always take the time to explain your repairs needed.
Michael did a great job. Quick diagnosis and parts are on order.
Very professional!
Had an issue I wanted a professional to evaluate. Scheduled online and received a call to confirm within minutes. Tech arrived right on time and was very knowledgeable and went above and beyond my expectations. Everybody was very professional. Will definitely be using in the future for all future maintenance and upkeep. Highly recommend!
Our heat went out and they were able to get someone to my house within 2 hours to fix it! Technician was very professional and made sure to explain the situation so I understood the problem. Very thorough.
Very responsive and honest company. Andrew, the technician, was professional, knowledgeable and explained the issues pretty well. Have used them a few times and would highly recommend.
Unfortunately, the technicians were given the wrong parts, so nothing was accomplished today.
We have used Pacific Heating & Cooling for many years and for many projects in various residential real estate properties. Their employees are always professional, competent, prompt, great communicators and trustworthy. We give them our highest recommendation and would never use another company!!!
Too good
Way better than any other service I've used. Jessie was amazing, professional, and very helpful. Highly recommended!
Very happy with the tech that came out. very thorough and explained the issue well. recommend 100%
Kyle was friendly, professional and very knowledgeable! We geeked out in pressures and temperatures and he left me feeling like I knew way more than when he arrived about my system.
Nick was very professional, knowledgeable and was able to get our system back running on one of the hottest days of the year. Would definitely use them again!
Very professional and thorough and arrived on time. Good communication and no surprises 👌
This was the first time I had Steve M at my home, He was the most professional and knowledgeable technician I've ever met. I Highly recommend. He even went out of his way to make sure my system was up and running the day he came out! 1000 out of 1000 stars!! He definitely deserves multiple awards, a huge raise, and…
Austin was great! Knowledgeable, forthright, and courteous.
Absolutely above and beyond service.
Joe was very professional and thorough. It was a job done well.
Shane from Pacific Heating & Cooling came out to diagnose and repair our HVAC system. He was friendly, knowledgeable, and professional and got things up and running quickly. We will call them again and highly recommend them.
After Tacoma got hit with bone chilling temps and snow this week, our dual system heat pump was having what appeared to be major issues. Because we were club members, Pacific Heating & Cooling made us a priority by getting a tech to us later in the day, even though they were swamped. Great company with awesome employees!
Very nice and knowledgeable.
Had them come out to service my wall heater, paid $131 dollars to have a company representative come out. Made it perfectly clear beforehand that this was a gas wall heater. I get a call a few days later that they do not service wall heaters and they offered to sell me a ductless system for thousands more. A…
I had Steve, he was experienced, professional and personable. He also put on booties without hesitation which shows me how courteous he was. He not only fixed the blown fuse that was inside my HVAC, he told us what the problem was and what he did to fix us. He also gave solutions to wanting to control the thermostat…
Amazing service! Would recommend!
Great technicians - very knowledgeable!
They were able to come on Saturday and come 2 1/2 hours earlier with giving us a call before they arrived. Wires were cut and they successfully replaced and spent time checking to be sure the system of running fully and not just a quick fix but spent detail time being thorough. Pleasant, profession, and great to…
Did a thorough job to fix. Very polite and knowledgeable.
I don’t have time to cover every awesome thing they did to upgrade our home’s heating and cooling. Amazing service, totally worth the price, top of the line hardware. They really went above and beyond, would recommend to anyone.
Replaced capacitor on our air conditioner unit on a Sunday. Price was fair and work was professional.
100° plus weather is not a good time to have the AC malfunction.
Excellent service and communication from making the appointment with Amber to the downed heat pump diagnosis explanation and expert repair by Sydney. Pacific Heating and Cooling delivered as promised! Thanks for the great job!
Technician was on-time, polite, knowledgeable and efficient. We couldn’t have asked for better service.
Steve showed up on time and was very professional and courteous. He took the time to explain the steps he was taking to repair and test our hvac system.
This morning we were awakened by a really unpleasant smell throughput the house. We were able to isolate it in the garage where our furnace is located. We immediately called Pacific Heating & Cooling and one of there terrific technicians came to our rescue. Josue was prompt and totally professional. He was able…
Tanner is a great representative of your Business. We are happy to have you as our HVAC service company.
I called Pacific to come do a diagnostic on my furnace after another company had come out and told me I needed a new furnace. From the get go, everyone I spoke with was responsive and professional. They had next day time slots available as well. When Chris arrived, he was professional and did an outstanding job…
Chris was awesome.
I have use Pacific Air for many years. I have a contract with them to maintain my heating and cooling periodically. Their technicians are always professional and efficient. Their fees are reasonable. Their service is great!
My family’s experience with this company spans over 15 years and 4 houses. They are always price competitive and deliver excellent service from scheduling and follow-up to the actual techs performing the work.
Excellent Service, Tech very knowledgeable. Quick response
Great service!
professional responsive service, furnace would not start, able to diagnose and resolve the issue. the technician also took the time to explain what they were doing while working on the furnace, learned a little more about how the furnace works.
Andrew was super fantastic! He did incredible job repairing my unit, and provided the annual service on the HVAC as well for a very affordable price… And did it in short order. Thank you Andrew!
Warm and toasty. Furnace responds to thermostat as it did not before.
Well our furnace was old and technician thought it was the igniter which isn’t that expensive a part but he charged me over 300.00 for it and then the basic service charge so it was 498.00 ... Furnace only worked for a short while that night so the next day called different company that specialized in Rheem Furnaces…
They were on time and took care of the issue with full explanation. Appreciate the professional service!
Our furnace went out and we were able to get a technician out same day. He was very professional and friendly. He promptly diagnosed the issue. In the past used a competing company and I am much happier with Pacific heating
Did a great job. Fast and professional.
I had an issue with my furnace. They were able to get a tech out same day to troubleshoot the issue and make the repair. Very appreciative on a colder day outside...
The technician was very knowledgeable. He was very polite and answered all of our questions. He was able repair the issue with the air cleaner. Thank you, The Millers
This company is top-notch all around! I simply cannot say enough good things about it and it's staff. I called a few companies for quotes, but from the moment Jamie answered my call, I knew right away that this was the company to do business with! Jamie was so kind and helpful, friendly and knowledgeable; she made…
Very friendly and helpful.
Hired them to perform diagnosis for no cooling on heat pump. They arrived quickly and presented a blank HVAC assessment worksheet showing no measurements were taken. They provided unsubstantiated repair costs estimates exceeding $4k recommending I replace my heat pump with a new system for nearly $10k. I repaired it…
Great company and the many technicians we’ve had at our house to either fix or maintain our heating system are awesome!
Very considerate and polite tech explained everything he did and why he recommended certain parts or services.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1499 | $114–$453 |
| Heating system maintenance | 951 | $78–$293 |
| A/C system maintenance | 540 | $78–$351 |
| Heating system repair | 395 | $188–$867 |
| HVAC system repair | 289 | $209–$1.2k |
| Cleaning | 261 | $172–$340 |
| Heating system installation | 260 | $1.4k–$2.4k |
| Install AC | 239 | $1.6k–$3.7k |