Experts Reviews · Company report
Pacific Patio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Pacific Patio

National City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 pergola contractors · 4.9★ from 188 Google reviews

Report card

Percentile vs other pergola contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Patio is better than 94% of pergola contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Patio is better than 99% of pergola contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Patio is better than 99% of pergola contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Patio is better than 100% of pergola contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Patio is better than 100% of pergola contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Patio is better than 100% of pergola contractors.A
100

Reviews for your job

Customers hired Pacific Patio for 8 kinds of job.

Pacific Patio for general construction

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “General construction”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 13 Google reviews tagged “General construction”

Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My wife and I had been looking at various ways to improve our living space Over the last ten years. Nothing really interested us or was too expensive to do. We met John from Pacific patio and we immediately felt comfortable with his ideas and vision for our sunroom. He worked with us on developing the design, and…

Customer photo from Chris's review
Reasonable priceGeneral construction
layout8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pacific Patio installed my pergola, and I couldn’t be happier with the results! The entire process went smoothly, and everyone who has seen it has complimented how beautiful it looks. Steve and Randall worked hard on the installation for a week, even in very hot weather. Tamara was always easy to reach and happy to…

Reasonable priceGeneral construction
james7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were very pleased with Pacific Patios performance in the demolition and construction of a new pergola in our backyard. Their staff worked efficiently and effectively to remove a wooden structure with a carefully color-matched aluminum pergola. I recommend this company. Without reservation. Jim B. In Carlsbad, CA

Reasonable priceGeneral constructionNew home constructionBuilding design
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great quality, great construction—love it! So thankful to have used a trusted company such as Pacific Patio. The screen room is solidly built. The finished product looks beautiful. It has quickly become my favorite space at home. Highly recommend for anyone wanting to enjoy their patio.

Reasonable priceGeneral construction
Ryan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team brought a wonderful customer experience from the initial demo, to the ceo checking in to make sure we were happy, to the invoicing and payment side of the house. Really happy with how the whole project turned out!

Great priceGeneral construction
Sue5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

We needed 4 slats replaced on our aluminum patio cover. The cost was exorbitant ( $562.00 for the 4 slats). They were damaged by a worker from a previous job who paid for them. The installers from Pacific Patio had the replacement slats in place in less than 30 minutes. Office personnel was pleasant & attentive.

OverpricedGeneral construction
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had two patio covers done by Pacific Patio. Super happy with both. Everyone we've dealt with has been extremely professional. Good prices and work completed in a timely manner. Highly recommended!!!

Great priceGeneral construction
RocioLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It took a while to get the license but once the work got started it was fast and well done. I had no problems reaching out to them with any issues and they guaranted their work. After 4 prior failed attempts to keep my second floor patio from leaking I am finally not having to deal with leaks. I will be using…

Reasonable priceGeneral construction
Dorothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

A friend recommended Pacific Patio a few years ago and I hired them to put in a stamped concrete patio floor with a patio cover and ceiling fans. It's been a great investment. The team that did the original work was great, and I have loved my patio ever since. Recently, I had a minor repair issue. I reached out to…

Reasonable priceGeneral construction
Lewis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Pacific Patio is great! From initial design and estimating to patio installation, they were very professional and wonderful to deal with. Install crew did an amazing job and took time to explain everything I had questions about. When the job was done, the install crew did the best job site clean up I have seen!…

General constructionHome renovations
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Pacific Patio and its team are spot on when it comes to delivering what they say. I have been treated fairly, which is huge to me because I am a real estate professional & have had many jobs in the works....& fair treatment is not always the case. They built a screened porch in 2022 (during covid) & just had…

Reasonable priceGeneral construction
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Pacific Patio was professional and timely on all phases of our patio cover construction. All members of their company that i dealt with were knowledgeable and professional. I would recommend them to anyone looking for construction assistance for their home.

Reasonable priceGeneral construction
Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceGeneral construction

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 64%Overpriced 2%Not sure 5%

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