Analyzing 8,137,0068.1M ReviewsFor 23,00523K Experts

Experts Reviews · Company report
Pacific Patio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Pacific Patio

National City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 48 pergola contractors · 4.9★ from 188 Google reviews

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Report card

Percentile vs other pergola contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Patio is better than 94% of pergola contractors.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Patio is better than 99% of pergola contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Patio is better than 99% of pergola contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Patio is better than 100% of pergola contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Patio is better than 100% of pergola contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Patio is better than 100% of pergola contractors.A
100

Reviews for your job

Customers hired Pacific Patio for 8 kinds of job.

Pacific Patio for home renovations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Home renovations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Home renovations”

kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team replaced my old, outdated patio cover with a new, streamlined beautiful one with ceiling fans & lights. They were polite, respectful & friendly.

Reasonable priceHome renovations
Send11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Pacific Patio and their team of professionals are very good. It starts with Tim, he maps out the plan. Then Tamara doing all necessary things behind the scenes (document, finance, communication etc). She’s by far the best costumer service I have dealt with. She will follow up on everything about the project.…

Reasonable priceHome renovationsPatio construction
Leon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nice work! The staff was knowledgeable and professional and added a personal touch by customizing the patio cover to fit my roof perfectly. The young lady that represents the company on the phone possesses excellent customer service skills. Give her a raise.

Great priceHome renovations
Lewis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Pacific Patio is great! From initial design and estimating to patio installation, they were very professional and wonderful to deal with. Install crew did an amazing job and took time to explain everything I had questions about. When the job was done, the install crew did the best job site clean up I have seen!…

General constructionHome renovations
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We love our new patio cover! Excellent company to work with from the initial consultation to the finished product. Highly recommend!

Reasonable priceHome renovations
LuckyLarryM8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Pacific Patio did an excellent job on our aluminum wood patio cover. They went the extra mile during installation to make sure we had the best possible outcome. This was the second project they helped us with and we were very happy both times. Would heartily recommend them!

Reasonable priceHome renovations
Ron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They installed a trellis in my atrium and made some excellent recommendations for the style and products to be used. They completed the project on time and on budget and their employee were very professional. My atrium looks wonderful! Thanks, Ron

Home renovations
JeffLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We could not be happier with our new solar-ready patio cover. It's hard to find anyone who even does patio covers which support solar. Jon was very professional with his quote and was kind enough to update it a couple of times at no cost. The installation was smooth and the workers were skilled and thoughtful. Some…

Home addition constructionHome renovationsPatio enclosure construction+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 64%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Patio construction23—
General construction13—
Patio enclosure construction11—
Home renovations8—
Home addition construction6—
Fan installation2—
Porch construction2—
Building design2—

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