Experts Reviews · Company report
Pacific Plumbing Team logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pacific Plumbing Team

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 56 gas contractors · 4.9★ from 356 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Plumbing Team is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Plumbing Team is better than 94% of gas contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Plumbing Team is better than 100% of gas contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Plumbing Team is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Plumbing Team is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Plumbing Team is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Pacific Plumbing Team for 8 kinds of job.

Pacific Plumbing Team for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Water heater installation”

Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great response time. Solved my problem, and were very fair, transparent, and communicative. Would 100% use them again.

Paid $2,000+Reasonable priceWater heater installation
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with PPT! Orlando & Omar did an excellent job repiping our condo. Our experience was smooth, they were communicative, respectful of the space, and reasonably priced. I would highly recommend PPT. They will be doing our whole building’s 12-unit repipe!

Great priceWater heater installationPlumbing pipe repair
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The best we could have hoped for. Got a new water heater the same day we called. Wayne was great, he was so quick to return our call or text. Gleb came to our house to install our new tankless water heater, and worked well into the evening. Thank you Pacific Plumbing Team. We definitely recommend your company.

Paid $2,000+Reasonable priceWater heater installation
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Pacific Plumbing is so easy to work with. I left a vm on their ai system, and within about 15 minutes, I received a call from a live person. We needed a water heater replaced. They were able to complete the job on the same day I called. The price for the install was great, they purchased the brand of water heater I…

Great priceWater heater installation
Ron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hercules did a terrific job installing the water heater under challenging conditions. He's one of the hardest working (and nicest) people that I've encountered in quite a while. Will definitely call them again...

Water heater installation
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gleb came in and showed me what the problem was. Gave me a great recommendation and the heater did in fact need to be replaced. Did it the same day, and worked super fast! Highly recommend!

Paid $1,000+Reasonable priceWater heater installation
Virginia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We first had Pacific fixed the tankless water heater installation that was messed by another company. It passed the inspection smoothly. We then hired them for a complete bathroom renovation project and the paint job for a high ceiling bedroom. Paul and his team were responsive, courteous, timely, professional, and…

Reasonable priceWater heater installationToilet installationFaucet installation
Denise8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Pacific Plumbing Team was super responsible, reliable and on time with our water heater tank replacement project. Among three estimates we received, they gave us the best price. They also provided thoughtful, honest discussion about a Tankless water heater option. I worked directly with Gleb, who was courteous and…

Paid $1,000+Reasonable priceWater heater installation
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They came out to my house quickly & repaired my water heater! Very efficient & professional. Highly recommend!

Paid $1–100Not sureWater heater installation
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service— came right away on a weekend when my water tank caused a leak. They quickly replaced the water tank, helped to reseal a faulty drain pipe. Very kind, communicative and easy to work with and price was very reasonable.

Water heater installation
perry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I am very happy with completed work, technician was very curtis and professional , he finished the job in a very short time.

Paid $700–800Reasonable priceWater heater installation
Paulo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service from Igor and Arthur. I called them Friday night because our 20 year old water heater stopped working. They were able to come in next day to replace it with a tankless water heater. The technicians arrived on time and did the job expertly and cleanly. I would use them again if I need any plumbing service in the future!

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Diani4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

El servicio que prestan es súper bueno y completo lo recomiendo aparte te dan asistencia en lo que necesitas es rápido y eficaz

Water heater installation+ Quality

Price

$585+60% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair23$135–$554
Plumbing pipe repair20$251–$1.4k
Drain cleaning15$57–$429
Plumbing leak detection14$57–$554
Faucet repair14$216–$655
Plumbing leak repair13$251–$956
Water heater installation13$1.2k–$2.5k
Shower repair8$114–$478

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