Analyzing 10,215,29210.2M ReviewsFor 28,89828.9K Experts

Experts Reviews · Company report
Pacific Plumbing Team logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pacific Plumbing Team

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 56 gas contractors · 4.9★ from 356 Google reviews

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Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Plumbing Team is better than 93% of gas contractors.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Plumbing Team is better than 94% of gas contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Plumbing Team is better than 100% of gas contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Plumbing Team is better than 100% of gas contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Plumbing Team is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Plumbing Team is better than 100% of gas contractors.A
100

Reviews for your job

Customers hired Pacific Plumbing Team for 8 kinds of job.

Pacific Plumbing Team for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$667
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Water heater repair”

Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our technician, Orlando, did a fantastic job. He arrived to our appt early and worked quickly to repair the problem. This is the second time I have needed plumbing repair; all of their technicians are extremely knowledgeable and honest.

Paid $1–200Great priceWater heater repair
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So there is nothing better than having a simple problem solved by a honest service technician. I should have been able to solve the problem by myself but the instructions were vague and I really didn't know what I was doing. I definitely didn't want to make it worse. The technician arrived identified the problem and…

Water heater repair
JVCLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience from scheduling to execution. Hercules arrived on time and did a great job of descaling my tankless water heater. He’s very professional, polite and hard working. Pricing is very fair. Will be relying on these guys for all my future plumbing needs.

Paid $300–400Reasonable priceWater heater repair
Fria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We hired Pacific Plumbing Team to address several slow faucets around the house. Glev was polite and professional. He did a terrific job of diagnosing each problem and walking us through the steps to fix it. The results are the best we’ve seen in years.

Paid $900–1,000Reasonable priceFaucet repairWater heater repairShower repair
Paulo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service from Igor and Arthur. I called them Friday night because our 20 year old water heater stopped working. They were able to come in next day to replace it with a tankless water heater. The technicians arrived on time and did the job expertly and cleanly. I would use them again if I need any plumbing service in the future!

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality

Price

$585+60% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair23$135–$554
Plumbing pipe repair20$251–$1.4k
Drain cleaning15$57–$429
Plumbing leak detection14$57–$554
Faucet repair14$216–$655
Plumbing leak repair13$251–$956
Water heater installation13$1.2k–$2.5k
Shower repair8$114–$478

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