How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for brake service & repair
Clear ✕All 39 Google reviews tagged “Brake service & repair”
Took my CRV in for some regular maintenance and everyone working here were really pleasant to talk to and everything was explained to me clearly. Service was also fast.
What an impressive operation. This shop is a well-oiled machine. I showed up without an appointment, and they managed to diagnose and fix our Lexus LX the same day. On a Monday, no less. Try walking into just about any other repair shop on a Monday without an appointment and see how that goes. What impressed me…
I love these mechanics. I've been bringing my Subaru here for a few years now since moving to Seattle. They're so friendly and helpful, easy to schedule with, and I am very happy with the quality of their work and general advice.
I appreciate how straightforward they are. They always let me know what they're gonna do, how long it will take, and how much it will cost. If any of that changes, they call me. And having the option to get a loaner car from them for only $30 per visit (not per day!) is really nice.
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!
Had a great experience at Pacific Rim Automotive!! They were easy to schedule service, communicate with, timely in their work, reasonably priced and very friendly customer service. Highly recommend!
Our family has used Pacific Rim Auto for 20 years now. I am very glad to have found them and value their honesty, integrity, and commitment to service. They’re the best.
I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.
Friendly, efficient, and reasonably priced. Just an all-round awesome service from start to finish. I won’t take my car anywhere else anymore!
The staff are helpful, courteous, responsive, and respectful. I’ve long since sworn off going to dealerships for service after so many negative experience. I love Pacific Rim.
I had a great experience at Pacific Rim Automotive when they worked on my car recently. The communication was great and booking an appointment was easy. I was having a specific repair done and they did a full review of the car and came back with a recommendation to also replace the break pads - I appreciated this…
I have been using Pacific Rim. for over twenty years. I buy old off road SUVs that still have a couple hundred thousand miles left on them if taken care of. Pacific Rim has helped me do that. I live and spend most of my time in the middle of nowhere. The folks at pac.rim know that I do not want to get stranded, and…
Very happy to have discovered this repair shop. The staff are helpful and explain things in detail when I have asked. Their work is first rate and has allowed me to keep my 20-year-old Suburu running well.
Over many years Pacific Rim has kept our cars in good running order. We really trust in this company.
These guys are great. We've taken our cars to them for years. The service is honest and friendly, and they keep our cars in top shape and running forever. My Element is 20 years old and runs like a top.
Had excellent experience. Outstanding diagnostic, technical, and customer service. Highly recommend.
Honest and Superior Service.
Knowledgeable, honest, speedy, and friendly
Love Pacific Rim. They always give straightforward advice. We’ve been servicing our car there for years.
Straight forward approach. Excellent work and experience .
They really know what they’re doing, and offer great advice as well as service.
I had my issue resolved quickly and within a tight time frame for an upcoming long distance relocation. The staff was able to help with follow up issues and made me feel comfortable and confident to take the vehicle out loaded up on the long road trip ahead. I highly recommend Pacific Rim as a long standing customer…
Great customer service and very knowledgeable staff
Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…
I’ve done business with Pacific Rim for more than 20 years. They’ve always been thorough and completed their work in a timely manner. I have appreciated their recommendations for vehicle service issues that I might not have been aware of.
I have been taking my cars to Pacific Rim for over 25 years, get my oil changed and they can tell me what is coming up for service. Love these guys!
I have been going to Pacific Rim for almost 10 years. Great team, very professional and responsive. I highly recommend them!
I've been going here for almost 4 years, they've always done a great job for the two cars I've brought in. Friendly and responsive team and fantastic service. Will continue to come here for all car needs going forward.
Great experience with pacific rim. Easy to schedule, clear estimates, good communication, super easy rental car process. Would definitely use them again.
Love the guys at Pacific Rim. They have been my mechanics for 25 years because they’re skilled and ethical. The fact that they provide loaner vehicles is a wonderful bonus.
The crew at Pacific Rim Auto are honest and work efficiently and quickly. This time, it was my air conditioning going caput on my 2010 Honda Odyssey that brought me in, and they found my front brakes, which had been squealing, needed replacing despite the radically increased bill, I was happy they found the brake…
Been using for years. Honest and fair priced. Can’t ask for more.
They forgot to tighten all of my lug nuts after fixing my breaks. I drove all the way up to Leavenworth and felt my car shaking. I took it my car into another shop and they said my lug nuts were loose and my tire was wobbling. Pretty terrifying to think I was on a mountain pass with a tire that could have fallen off.
I've had my old (17 y.o.) Toyota repaired here more than once over the past two years. This is an outstanding auto shop. They are extremely kind, and will be very honest about what needs to be done and what doesn't, what my options are and what their costs are, with good explanations for each. I am not a car…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |