How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for engine repair
Clear ✕All 29 Google reviews tagged “Engine repair” · showing 20
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
This shop has been servicing my vehicles for 30 years. I wouldn't go anywhere else! They take very good care of my cars. I love John, Jay and the staff.
Estimate was 100% accurate. I was called for suggested additional work which I approved. Zero hassle drop off and pickup. My car was washed and ready to go as promised. Highly recommend this business.
Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!
TL;DR: Just take it to the dealership. "Strong" sales tactics and high prices at Pacific Rim are why women fear taking their car to a mechanic. My Subaru Outback developed a strong burning smell and some smoke on startup. I chose Pacific Rim based on its strong reviews and expected a straightforward experience.…
They are priced well (a lot less than subaru dealer), very respectful, pragmatic, and communicative, and go the extra mile.
What a great group of honest, professional mechanics! I knew my pickup was going to down for a while. These folks had a car ready for me to use while they quickly and professionally repaired my truck. Great communication throughout the process! I'm already recommending them and I've found a great garage!
Elijah and Pacific Rim do a fantastic job. Thumbs up!
Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!
If you want to find a safe home away from the dealer service centers, then go to Pacific Rim Automotive. They are transparent, fair priced and do excellent work, while providing excellent communication along the way. My only regret is not finding them sooner.
Pacific rim automotive is the best car servicing business I have ever come across. They don't recommend work unless it is necessary, they guarantee their work. On the two occasions I have utilized their services, they have come in under bid. While it is not difficult to perform better service than Honda of Seattle,…
These guys are great. We've taken our cars to them for years. The service is honest and friendly, and they keep our cars in top shape and running forever. My Element is 20 years old and runs like a top.
Honest and Superior Service.
Love Pacific Rim. They always give straightforward advice. We’ve been servicing our car there for years.
Great service and great price. Thanks!
Great customer service and very knowledgeable staff
Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…
I have been taking my cars to Pacific Rim for over 25 years, get my oil changed and they can tell me what is coming up for service. Love these guys!
I have great confidence in Pacific Rim. They have done a fair amount of work in my 10 -year old Outback and it has all gone well. Two thumbs up
So helpful. Such good diagnosticians.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |