Experts Reviews · Company report
Pacific Rim Automotive, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Pacific Rim Automotive, Inc.

Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Rim Automotive, Inc. is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Rim Automotive, Inc. is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 77% of auto repair shops.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Rim Automotive, Inc. is better than 71% of auto repair shops.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 19% of auto repair shops.F
19

Reviews for your job

Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.

Pacific Rim Automotive, Inc. for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#183 / 319
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 29 Google reviews tagged “Engine repair”

P.Local Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.

Air & cabin filter replacementBrake service & repairEngine repair
Jo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This shop has been servicing my vehicles for 30 years. I wouldn't go anywhere else! They take very good care of my cars. I love John, Jay and the staff.

Great priceEngine repair
MorrisLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Estimate was 100% accurate. I was called for suggested additional work which I approved. Zero hassle drop off and pickup. My car was washed and ready to go as promised. Highly recommend this business.

Reasonable priceEngine repairOil changeService not listed
R7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
Yasmeen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

TL;DR: Just take it to the dealership. "Strong" sales tactics and high prices at Pacific Rim are why women fear taking their car to a mechanic. My Subaru Outback developed a strong burning smell and some smoke on startup. I chose Pacific Rim based on its strong reviews and expected a straightforward experience.…

OverpricedEngine repair
JustinLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

They are priced well (a lot less than subaru dealer), very respectful, pragmatic, and communicative, and go the extra mile.

Great priceEngine repair
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

What a great group of honest, professional mechanics! I knew my pickup was going to down for a while. These folks had a car ready for me to use while they quickly and professionally repaired my truck. Great communication throughout the process! I'm already recommending them and I've found a great garage!

Great priceElectricalAuto engine diagnosticEngine repair
GeorgeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Elijah and Pacific Rim do a fantastic job. Thumbs up!

Reasonable priceEngine repair
Ayden3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!

Reasonable priceEngine repairWheel alignmentBrakes
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you want to find a safe home away from the dealer service centers, then go to Pacific Rim Automotive. They are transparent, fair priced and do excellent work, while providing excellent communication along the way. My only regret is not finding them sooner.

Reasonable priceGeneral repairs & maintenanceEngine repair
SamLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Pacific rim automotive is the best car servicing business I have ever come across. They don't recommend work unless it is necessary, they guarantee their work. On the two occasions I have utilized their services, they have come in under bid. While it is not difficult to perform better service than Honda of Seattle,…

Air & cabin filter replacementGeneral repairs & maintenanceEngine repair
Cosmo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

These guys are great. We've taken our cars to them for years. The service is honest and friendly, and they keep our cars in top shape and running forever. My Element is 20 years old and runs like a top.

General repairs & maintenanceEngine repairBrake service & repair
NicholasLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Honest and Superior Service.

Air & cabin filter replacementBatteryBody & Trim
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Love Pacific Rim. They always give straightforward advice. We’ve been servicing our car there for years.

BatteryBrake service & repairBrakes
Greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and great price. Thanks!

Engine repair
Jeffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great customer service and very knowledgeable staff

Air & cabin filter replacementBatteryBrake service & repair
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…

Air & cabin filter replacementBatteryBrake service & repair
StephanieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been taking my cars to Pacific Rim for over 25 years, get my oil changed and they can tell me what is coming up for service. Love these guys!

Brake service & repairBrakesEngine repair
StevenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have great confidence in Pacific Rim. They have done a fair amount of work in my 10 -year old Outback and it has all gone well. Two thumbs up

Air & cabin filter replacementBatteryBrakes
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So helpful. Such good diagnosticians.

Air conditioningEngine repair
Jacob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I've been going here for almost 4 years, they've always done a great job for the two cars I've brought in. Friendly and responsive team and fantastic service. Will continue to come here for all car needs going forward.

Air & cabin filter replacementBatteryBrake service & repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love the guys at Pacific Rim. They have been my mechanics for 25 years because they’re skilled and ethical. The fact that they provide loaner vehicles is a wonderful bonus.

Air & cabin filter replacementBatteryBrake service & repair
Randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and fast service. Friendly staff. Would recommend.

BrakesEngine repairOil change
Christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brought my high-mileage truck here for some quite involved engine work. I prefer to do my own vehicle work, but situations lead me to find a shop I could trust. I had a number of questions about the work that I wanted done, and the tech/manager I was dealing with took a good amount of time to provide answers, and…

Engine repairOil change
AlexanderLocal Guide · 247 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I've had my old (17 y.o.) Toyota repaired here more than once over the past two years. This is an outstanding auto shop. They are extremely kind, and will be very honest about what needs to be done and what doesn't, what my options are and what their costs are, with good explanations for each. I am not a car…

Brake service & repairEngine repairGeneral repairs & maintenance
LucyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Took my Lexus here after being fed up with the low quality and expensive service at the Bellevue dealership. Saved over a grand, plus they spotted additional problems with my brakes the dealership missed. Great people here. I don't care how far I have to drive, I will be taking my car here from now on.

BrakesEngine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
BrandonLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Pacific Rim was great. I brought in my 2011 BMW 328i xDrive and they performed several services on it. All of the services seemed to have been done correctly and my car drives much better now.( update, after a month while my brakes do feel better than before in terms of reduced vibration on deceleration, there is a…

Engine repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
AlexanderLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BatteryBrake service & repairBrakes
JackLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Engine repairGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 76%Overpriced 4%Not sure 1%

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