How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for general repairs & maintenance
Clear ✕All 110 Google reviews tagged “General repairs & maintenance” · showing 20
What an impressive operation. This shop is a well-oiled machine. I showed up without an appointment, and they managed to diagnose and fix our Lexus LX the same day. On a Monday, no less. Try walking into just about any other repair shop on a Monday without an appointment and see how that goes. What impressed me…
I love these mechanics. I've been bringing my Subaru here for a few years now since moving to Seattle. They're so friendly and helpful, easy to schedule with, and I am very happy with the quality of their work and general advice.
I appreciate how straightforward they are. They always let me know what they're gonna do, how long it will take, and how much it will cost. If any of that changes, they call me. And having the option to get a loaner car from them for only $30 per visit (not per day!) is really nice.
We've used Pacific Rim Auto for years to service our Subaru Outback, including a full engine replacement. They have earned our trust for their knowledge and fair recommendations to keep our car running well.
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
Although the staff seemed very friendly and were responsive to me they definitely are scammers, probably only to women given what I read in other reviews and how men have given this place 5 stars while women rate it lower. They told me I needed a “major service” and kept saying “change all the fluids” without…
We take all of our family's vehicles to Pacific Rim for routine service and repairs. The staff is friendly and always upfront about what needs (and does not need) to be done. I appreciate their clear communication and reasonable approach to keeping our vehicles running well.
The team at Pacific Rim Auto always does a great job taking care of my car. 10/10 would recommend!
Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!
Had a great experience at Pacific Rim Automotive!! They were easy to schedule service, communicate with, timely in their work, reasonably priced and very friendly customer service. Highly recommend!
So thankful that the team was able to get us in for 60K mile service literally the day I called!! (Long road trip planned). They attended to each part of that large service and even vacuumed the car! Love having the loaners!!
Our family has used Pacific Rim Auto for 20 years now. I am very glad to have found them and value their honesty, integrity, and commitment to service. They’re the best.
Excellent, courteous service. Reasonable cost. I would use them again.
I used these guys for my two Subaru years ago, then I purchased a Lexus and had to use the dealership, but tired of the high cost of service. I always trusted Pacific Rim to be thorough and honest with me, so I came back, and found them to be thorough and honest. I couldn't be more pleased.
Excellent service. They were professional, personable and all work was explained clearly. Highly recommend.
Great place for older Japanese car models. They were able to fix issues on our Honda Civic. I highly recommend this place for older Japanese car repairs and maintenance.
I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.
This is the second shop I’ve taken my high mileage 2001 Tacoma to, and I don’t need to look any further! Have had great experiences with Pacific Rim and very satisfied with the work they’ve done so far (clutch, starter, etc). Very professional and friendly as well.
I took a 2005 toyota rav4 with 220k that I inherited into Pacific Rim for an oil change. This is normally something I'd take care of myself, but old car that's new to me needs an inspection. They were thorough and caught everything that I'd known about and a few things I didn't. They called to give an update after…
Incredible service! I had to have my car towed there to get some major repairs. They communicated with me every step of the way and fixed my car in just a few hours. It’s a little far from where I live, but absolutely worth coming back.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |
