Experts Reviews · Company report
Pacific Rim Automotive, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Pacific Rim Automotive, Inc.

Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Rim Automotive, Inc. is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Rim Automotive, Inc. is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 77% of auto repair shops.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Rim Automotive, Inc. is better than 71% of auto repair shops.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 19% of auto repair shops.F
19

Reviews for your job

Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.

Pacific Rim Automotive, Inc. for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.93
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#110 / 443
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 93 Google reviews tagged “Oil change” · showing 40

Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Took my CRV in for some regular maintenance and everyone working here were really pleasant to talk to and everything was explained to me clearly. Service was also fast.

Reasonable priceBrake service & repairOil change
SimoneLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I love these mechanics. I've been bringing my Subaru here for a few years now since moving to Seattle. They're so friendly and helpful, easy to schedule with, and I am very happy with the quality of their work and general advice.

General repairs & maintenanceBrakesBrake service & repair
P.Local Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.

Air & cabin filter replacementBrake service & repairEngine repair
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always great to work with these guys. They take great care of my 2007 Toyota Tacoma and show genuine appreciation for my business. I highly recommend them for your car maintenance and repair needs.

Reasonable priceTiresOil change
MorrisLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Estimate was 100% accurate. I was called for suggested additional work which I approved. Zero hassle drop off and pickup. My car was washed and ready to go as promised. Highly recommend this business.

Reasonable priceEngine repairOil changeService not listed
Aaliyah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Although the staff seemed very friendly and were responsive to me they definitely are scammers, probably only to women given what I read in other reviews and how men have given this place 5 stars while women rate it lower. They told me I needed a “major service” and kept saying “change all the fluids” without…

OverpricedGeneral repairs & maintenanceOil change
TaylorLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We take all of our family's vehicles to Pacific Rim for routine service and repairs. The staff is friendly and always upfront about what needs (and does not need) to be done. I appreciate their clear communication and reasonable approach to keeping our vehicles running well.

Reasonable priceGeneral repairs & maintenanceOil change
Bryant9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The team at Pacific Rim Auto always does a great job taking care of my car. 10/10 would recommend!

General repairs & maintenanceOil change
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Efficient, with quality work

Reasonable priceOil change
R7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!

Reasonable priceAir & cabin filter replacementExhaustSteering & suspension repair
DavidLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Our family has used Pacific Rim Auto for 20 years now. I am very glad to have found them and value their honesty, integrity, and commitment to service. They’re the best.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticWheel alignment
Balazs8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always prompt, polite and precise. When I take my car to pac rim I can be utterly confident that I’ll get the best service at a reasonable price. And I get my car back super clean. Thanks!

Great priceBatteryOil change
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very good service at a great price.

Great priceOil change
Richard13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service I can trust. Pacific Rim is my go to.

Reasonable priceOil change
robertLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service. They were professional, personable and all work was explained clearly. Highly recommend.

Reasonable priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Kasia15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This was my first experience at Pacific Rim. They conducted general maintenance on my car and so far, it's running smoothly. Thanks. :)

Reasonable priceOil change
Chase3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
MattLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is the second shop I’ve taken my high mileage 2001 Tacoma to, and I don’t need to look any further! Have had great experiences with Pacific Rim and very satisfied with the work they’ve done so far (clutch, starter, etc). Very professional and friendly as well.

Customer photo from Matt's review
General repairs & maintenanceOil changeService not listed
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job and followup advice for what we will soon need.

Auto engine diagnosticOil change
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are great. They only use OEM parts so they are a little bit more expensive than a regular shop, but way cheaper and just as good or better than going to a dealer.

Reasonable priceTransmissionAir & cabin filter replacementSteering & suspension repair
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I took my car into Pacific Rim to get it repaired. Had a few issues. The price I was quoted is what I paid. They did a terrific job. I’m very pleased. Definitely will return to them for all my future car repairs.

Reasonable priceAuto engine diagnosticOil changeService not listed
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

During the past thirty years, the staff of Pacific Rim serviced 4 of our cars with exceptional knowledge, skill and reliability.

Air & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Chad9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service as always! They were able to diagnose my car's issues right away and they were able to keep the cost affordable. Work was done in one day. Very satisfied!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticWheel alignment
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Pacific Rim is always wonderful. Fairly priced and excellent customer service.

Great priceOil changeService not listed
SashaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

After years of taking my car to PRA, I won’t take my car anywhere else. Jeremy, Elijah, Jay, the techs and mechanics, all great! I was a doofus and tried changing out a reverse light and the bulb got stuck in the thingy when I tried to replace it. I know they don’t necessarily do light bulb changes, but they were…

Reasonable priceService not listed
Hunter13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

This shop is easy to work with, always communicating clearly and quickly about any issues. They have fair prices and do quality work, and I trust them as stewards of my vehicle.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
Erica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The staff are helpful, courteous, responsive, and respectful. I’ve long since sworn off going to dealerships for service after so many negative experience. I love Pacific Rim.

Brake service & repairBatteryOil change
Ayden3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!

Reasonable priceEngine repairWheel alignmentBrakes
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We’ve gone to Pacific Rim for many years and have always found them honest and helpful. We trust them and recommend them highly!

Reasonable priceOil change
ChrisLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service, done quickly, I’ll be going back.

Reasonable priceGeneral repairs & maintenanceOil change
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Pacific Rim came highly recommended by a close friend who was recommended by another close friend. Just like a good fishing hole, places like this are kept between close friends, but these guys are too good to keep as a secret, everybody should know about this place!

Reasonable priceSteering & suspension repairWheel alignmentBrakes
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Their work seems top quality, and compared to the dealership they are more responsive, less expensive, and less invested in upselling you. And they wash the car.

Reasonable priceGeneral repairs & maintenanceBrakesOil change
Quinn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have been incredibly pleased with the service at Pacific Rim. They go above and beyond to ensure reliability in the cars I have taken to them. I really appreciate the knowledge they share and trust they can help me in maintaining my car for the long run.

Reasonable priceGeneral repairs & maintenanceBrakesBattery
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been coming here for years for all of our cars. Great service all the way around.

Reasonable priceTiresGeneral repairs & maintenanceWheel alignment
Maureen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service, very reliable and knowledgeable technicians. Pacific Rim has been my go to for years, starting with my ancient Subaru and now with my Acura MDX.

Air & cabin filter replacementOil change
Matt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A great job at a reasonable price! They have kept a first generation crosstrek going safely. I feel good about taking my wife’s car here.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceOil change
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service! My clutch went out and they took it in with no notice. I was back on the road two days later.

Reasonable priceTransmissionAir & cabin filter replacementOil change
Ally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Second time I’ve been here for a repair and the service is great as always! So quick and informative. Will be coming back for sure !

Great priceTransmissionAir conditioningOil change
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been here several times and have had good results. They might not be the cheapest service but it is worth it to pay more to get good customer service. Whether it is me or my husband, they treat us with respect and explain things in a way I can understand. They are friendly and try to make things as easy as…

TransmissionGeneral repairs & maintenanceElectrical
Todd9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent communication, quick diagnosis, loaner car and turnaround. Thanks!

Air & cabin filter replacementOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 76%Overpriced 4%Not sure 1%

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