How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for oil change
Clear ✕All 93 Google reviews tagged “Oil change” · showing 40
Took my CRV in for some regular maintenance and everyone working here were really pleasant to talk to and everything was explained to me clearly. Service was also fast.
I love these mechanics. I've been bringing my Subaru here for a few years now since moving to Seattle. They're so friendly and helpful, easy to schedule with, and I am very happy with the quality of their work and general advice.
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
Always great to work with these guys. They take great care of my 2007 Toyota Tacoma and show genuine appreciation for my business. I highly recommend them for your car maintenance and repair needs.
Estimate was 100% accurate. I was called for suggested additional work which I approved. Zero hassle drop off and pickup. My car was washed and ready to go as promised. Highly recommend this business.
Although the staff seemed very friendly and were responsive to me they definitely are scammers, probably only to women given what I read in other reviews and how men have given this place 5 stars while women rate it lower. They told me I needed a “major service” and kept saying “change all the fluids” without…
We take all of our family's vehicles to Pacific Rim for routine service and repairs. The staff is friendly and always upfront about what needs (and does not need) to be done. I appreciate their clear communication and reasonable approach to keeping our vehicles running well.
The team at Pacific Rim Auto always does a great job taking care of my car. 10/10 would recommend!
Efficient, with quality work
Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!
Our family has used Pacific Rim Auto for 20 years now. I am very glad to have found them and value their honesty, integrity, and commitment to service. They’re the best.
Always prompt, polite and precise. When I take my car to pac rim I can be utterly confident that I’ll get the best service at a reasonable price. And I get my car back super clean. Thanks!
Very good service at a great price.
Great service I can trust. Pacific Rim is my go to.
Excellent service. They were professional, personable and all work was explained clearly. Highly recommend.
This was my first experience at Pacific Rim. They conducted general maintenance on my car and so far, it's running smoothly. Thanks. :)
I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.
This is the second shop I’ve taken my high mileage 2001 Tacoma to, and I don’t need to look any further! Have had great experiences with Pacific Rim and very satisfied with the work they’ve done so far (clutch, starter, etc). Very professional and friendly as well.
Great job and followup advice for what we will soon need.
These guys are great. They only use OEM parts so they are a little bit more expensive than a regular shop, but way cheaper and just as good or better than going to a dealer.
I took my car into Pacific Rim to get it repaired. Had a few issues. The price I was quoted is what I paid. They did a terrific job. I’m very pleased. Definitely will return to them for all my future car repairs.
During the past thirty years, the staff of Pacific Rim serviced 4 of our cars with exceptional knowledge, skill and reliability.
Excellent service as always! They were able to diagnose my car's issues right away and they were able to keep the cost affordable. Work was done in one day. Very satisfied!
Pacific Rim is always wonderful. Fairly priced and excellent customer service.
After years of taking my car to PRA, I won’t take my car anywhere else. Jeremy, Elijah, Jay, the techs and mechanics, all great! I was a doofus and tried changing out a reverse light and the bulb got stuck in the thingy when I tried to replace it. I know they don’t necessarily do light bulb changes, but they were…
This shop is easy to work with, always communicating clearly and quickly about any issues. They have fair prices and do quality work, and I trust them as stewards of my vehicle.
The staff are helpful, courteous, responsive, and respectful. I’ve long since sworn off going to dealerships for service after so many negative experience. I love Pacific Rim.
Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!
We’ve gone to Pacific Rim for many years and have always found them honest and helpful. We trust them and recommend them highly!
Great service, done quickly, I’ll be going back.
Pacific Rim came highly recommended by a close friend who was recommended by another close friend. Just like a good fishing hole, places like this are kept between close friends, but these guys are too good to keep as a secret, everybody should know about this place!
Their work seems top quality, and compared to the dealership they are more responsive, less expensive, and less invested in upselling you. And they wash the car.
I have been incredibly pleased with the service at Pacific Rim. They go above and beyond to ensure reliability in the cars I have taken to them. I really appreciate the knowledge they share and trust they can help me in maintaining my car for the long run.
Been coming here for years for all of our cars. Great service all the way around.
Excellent service, very reliable and knowledgeable technicians. Pacific Rim has been my go to for years, starting with my ancient Subaru and now with my Acura MDX.
A great job at a reasonable price! They have kept a first generation crosstrek going safely. I feel good about taking my wife’s car here.
Great service! My clutch went out and they took it in with no notice. I was back on the road two days later.
Second time I’ve been here for a repair and the service is great as always! So quick and informative. Will be coming back for sure !
We have been here several times and have had good results. They might not be the cheapest service but it is worth it to pay more to get good customer service. Whether it is me or my husband, they treat us with respect and explain things in a way I can understand. They are friendly and try to make things as easy as…
Excellent communication, quick diagnosis, loaner car and turnaround. Thanks!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |
