How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for steering & suspension repair
Clear ✕All 42 Google reviews tagged “Steering & suspension repair” · showing 40
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
2011 Audi Q5 diagnosed and replaced a faulty steering knuckle installation. Previous shop had done a job that any amateur mechanic would have been ashamed of.
Pacific Rim has been maintaining my vehicles for over 20 years - and extended family the past 14 years. They’re the BEST shop in Seattle in my opinion- honest, fair, professional and competent. And if anything goes wrong they go above and beyond to address. Simply the BEST!
Pacific Rim Automotive has been servicing my car for years. They are super honest, straightforward, and I 100% trust they do right by their customers. They are professional and polite. My car is always ready when they say it will be if not sooner, and it is always clean! I was ready to get rid of my car before…
Excellent, courteous service. Reasonable cost. I would use them again.
I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.
These guys are great. They only use OEM parts so they are a little bit more expensive than a regular shop, but way cheaper and just as good or better than going to a dealer.
During the past thirty years, the staff of Pacific Rim serviced 4 of our cars with exceptional knowledge, skill and reliability.
Needed a ball joint and bushings replaced, as well as an oil change on my Subaru. They did it in less than six hours. People who work there are kind. I didn’t do price comparisons but I assume it’s fair for a reputable shop in Seattle. The car was returned vacuumed. I will come here again.
We’ve gone to Pacific Rim for many years and have always found them honest and helpful. We trust them and recommend them highly!
Pacific Rim came highly recommended by a close friend who was recommended by another close friend. Just like a good fishing hole, places like this are kept between close friends, but these guys are too good to keep as a secret, everybody should know about this place!
I had a great experience at Pacific Rim Automotive when they worked on my car recently. The communication was great and booking an appointment was easy. I was having a specific repair done and they did a full review of the car and came back with a recommendation to also replace the break pads - I appreciated this…
My son’s car slid on some debris during a storm and the right wheels slammed into a curb. Extensive damage to front wheel and suspension and some damage to rear wheel. Jeremy got us right in and got the work done. Even had a mechanic ride with me to pinpoint damage.Very pleased.
I have been using Pacific Rim. for over twenty years. I buy old off road SUVs that still have a couple hundred thousand miles left on them if taken care of. Pacific Rim has helped me do that. I live and spend most of my time in the middle of nowhere. The folks at pac.rim know that I do not want to get stranded, and…
A great job at a reasonable price! They have kept a first generation crosstrek going safely. I feel good about taking my wife’s car here.
Very happy to have discovered this repair shop. The staff are helpful and explain things in detail when I have asked. Their work is first rate and has allowed me to keep my 20-year-old Suburu running well.
Over many years Pacific Rim has kept our cars in good running order. We really trust in this company.
For past several years I have taken my '97 Toyota 4 Runner here for minor and major service. Their work has always been good. Communication is excellent on what work is going to be done and the costs. They will tell you about issues that might cause problems long term giving you the option to fix them before they get more expensive.
Honest and Superior Service.
Knowledgeable, honest, speedy, and friendly
Love Pacific Rim. They always give straightforward advice. We’ve been servicing our car there for years.
Price was reasonable for all the things done to my car that needed fixing. Appreciated a package deal and also just open and honest communication from Jeremy about things that needed to be fixed now and things that could wait. I just moved across the country and am looking forward to knowing I have found my mechanic long-term.
I had my issue resolved quickly and within a tight time frame for an upcoming long distance relocation. The staff was able to help with follow up issues and made me feel comfortable and confident to take the vehicle out loaded up on the long road trip ahead. I highly recommend Pacific Rim as a long standing customer…
My first time getting a repair done on a new (used) car. Jeremy was clear and communicative about their process and my options. I will be returning!
I will always take my cars to Pacific Rim Auto! The team there is so helpful, kind, and do a great job. My Lexus had a mystery metal rattle noise in the front driver side that had persisted. I had taken it to two different mechanics prior to PRA with no success of fixing it. PRA figured it out and my fun car sounds…
Great customer service and very knowledgeable staff
Very good communication about my particular car issues. The repair went well and right in the estimated price
Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…
I’ve done business with Pacific Rim for more than 20 years. They’ve always been thorough and completed their work in a timely manner. I have appreciated their recommendations for vehicle service issues that I might not have been aware of.
I have been going to Pacific Rim for almost 10 years. Great team, very professional and responsive. I highly recommend them!
I have great confidence in Pacific Rim. They have done a fair amount of work in my 10 -year old Outback and it has all gone well. Two thumbs up
These folks were ultra communicative, super fast work and very accommodating. They went above and beyond to help me repair my Subaru and I will absolutely recommend them to everyone I know.
I can not recommend this shop enough. The staff super friendly and service is excellent.
Love the guys at Pacific Rim. They have been my mechanics for 25 years because they’re skilled and ethical. The fact that they provide loaner vehicles is a wonderful bonus.
My point of contact was very helpful, he described the repairs that were needed, and the repairs that were optional. The service was completed very quickly, and they even charged less than what was quoted. Car drives and sounds better than the day I bought it.
Took my Lexus here after being fed up with the low quality and expensive service at the Bellevue dealership. Saved over a grand, plus they spotted additional problems with my brakes the dealership missed. Great people here. I don't care how far I have to drive, I will be taking my car here from now on.
Pacific Rim was great. I brought in my 2011 BMW 328i xDrive and they performed several services on it. All of the services seemed to have been done correctly and my car drives much better now.( update, after a month while my brakes do feel better than before in terms of reduced vibration on deceleration, there is a…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |