Experts Reviews · Company report
Pacific Rim Automotive, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Pacific Rim Automotive, Inc.

Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Rim Automotive, Inc. is better than 84% of auto repair shops.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 75% of auto repair shops.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Rim Automotive, Inc. is better than 96% of auto repair shops.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 77% of auto repair shops.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Rim Automotive, Inc. is better than 71% of auto repair shops.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Rim Automotive, Inc. is better than 19% of auto repair shops.F
19

Reviews for your job

Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.

Pacific Rim Automotive, Inc. for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 305
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Transmission”

Chase3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I always have a smooth and pleasant experience when I have work done on my car at Pacific Rim. The staff are friendly, knowledgeable, and do great work. Stopped going to the stealership a while ago and won't be going back anytime soon! Highly recommend Pacific Rim Automotive.

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys are great. They only use OEM parts so they are a little bit more expensive than a regular shop, but way cheaper and just as good or better than going to a dealer.

Reasonable priceTransmissionAir & cabin filter replacementSteering & suspension repair
Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had 2 major services completed recently. Both Jay and Jeremy were extremely helpful and I was impressed with the communication and ease/availability of setting up appointments. They also represent a great value for the service they provide. I wouldn't hesitate to recommend them!

Reasonable priceTransmissionGeneral repairs & maintenance
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service, honest, and amazing value- is how we describe our experience with Pacific Rim. Jeremy provided us with excellent communication throughout the entire process. Since we had booked an appt, not only were they waiting for our car, but also had ordered the part and were ready to rock and roll!!…

Reasonable priceTransmission
Meg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been using Pacific Rim. for over twenty years. I buy old off road SUVs that still have a couple hundred thousand miles left on them if taken care of. Pacific Rim has helped me do that. I live and spend most of my time in the middle of nowhere. The folks at pac.rim know that I do not want to get stranded, and…

Great priceTransmissionExhaustTires
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Pacific Rim has been reliable and proactive, plus their location is super convenient. We’ve had 3 types of cars serviced by them and each car is still running strong after 8 years.

Reasonable priceAir & cabin filter replacementBatteryAuto engine diagnostic
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service! My clutch went out and they took it in with no notice. I was back on the road two days later.

Reasonable priceTransmissionAir & cabin filter replacementOil change
Ally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Second time I’ve been here for a repair and the service is great as always! So quick and informative. Will be coming back for sure !

Great priceTransmissionAir conditioningOil change
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have been here several times and have had good results. They might not be the cheapest service but it is worth it to pay more to get good customer service. Whether it is me or my husband, they treat us with respect and explain things in a way I can understand. They are friendly and try to make things as easy as…

TransmissionGeneral repairs & maintenanceElectrical
K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sixth time using Pacific Rim. Friendly, easy to schedule with, Great Job.

Transmission
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Over many years Pacific Rim has kept our cars in good running order. We really trust in this company.

TransmissionAir & cabin filter replacementTires
NicholasLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Honest and Superior Service.

Air & cabin filter replacementBatteryBody & Trim
WillLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Knowledgeable, honest, speedy, and friendly

BatteryBrake service & repairBrakes
Programmer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had my issue resolved quickly and within a tight time frame for an upcoming long distance relocation. The staff was able to help with follow up issues and made me feel comfortable and confident to take the vehicle out loaded up on the long road trip ahead. I highly recommend Pacific Rim as a long standing customer…

Air & cabin filter replacementBrake service & repairBrakes
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…

Air & cabin filter replacementBatteryBrake service & repair
AngelaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been going to Pacific Rim for almost 10 years. Great team, very professional and responsive. I highly recommend them!

Air & cabin filter replacementBrake service & repairBrakes
StevenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have great confidence in Pacific Rim. They have done a fair amount of work in my 10 -year old Outback and it has all gone well. Two thumbs up

Air & cabin filter replacementBatteryBrakes
Bharat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These folks were ultra communicative, super fast work and very accommodating. They went above and beyond to help me repair my Subaru and I will absolutely recommend them to everyone I know.

BatterySteering & suspension repairTransmission
Jacob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I've been going here for almost 4 years, they've always done a great job for the two cars I've brought in. Friendly and responsive team and fantastic service. Will continue to come here for all car needs going forward.

Air & cabin filter replacementBatteryBrake service & repair
casey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always helpful. Always willing to share multiple solutions for cost savings. Love these guys.

Air & cabin filter replacementTransmission
IvanLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my go-to shop for all three of my cars. Years of professional service.

BatteryBrakesElectrical
BradleyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My Tacoma was having serious issues and I couldn't figure out what was going on. Was able to make an appointment quick and easy. Unfortunately my transmission went out and Pacific Rim quickly diagnosed the problem and had a replacement/install in only a few days. Had superb communication via phone and text letting…

Customer photo from Bradley's review
Transmission
LucyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Took my Lexus here after being fed up with the low quality and expensive service at the Bellevue dealership. Saved over a grand, plus they spotted additional problems with my brakes the dealership missed. Great people here. I don't care how far I have to drive, I will be taking my car here from now on.

BrakesEngine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 76%Overpriced 4%Not sure 1%

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