How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%77+10.9Replies to reviews 7%19+1.3Craft & service penalty96−0.4Momentum penalty71−2.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPacific Rim Automotive, Inc.
Seattle, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #530Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 684 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Rim Automotive, Inc. for 8 kinds of job.
Pacific Rim Automotive, Inc. for wheel alignment
Clear ✕All 32 Google reviews tagged “Wheel alignment”
I appreciate how straightforward they are. They always let me know what they're gonna do, how long it will take, and how much it will cost. If any of that changes, they call me. And having the option to get a loaner car from them for only $30 per visit (not per day!) is really nice.
The team at Pacific Rim is great! Fair pricing with upfront details given after the diagnostic work has been completed so that as a consumer, you can make an informed decision whether to move forward with work on your vehicle. The integrity and hard work of the entire team is appreciated and I know I can always rely on them for my SUV.
Our family has used Pacific Rim Auto for 20 years now. I am very glad to have found them and value their honesty, integrity, and commitment to service. They’re the best.
Great place for older Japanese car models. They were able to fix issues on our Honda Civic. I highly recommend this place for older Japanese car repairs and maintenance.
Excellent service as always! They were able to diagnose my car's issues right away and they were able to keep the cost affordable. Work was done in one day. Very satisfied!
Needed a ball joint and bushings replaced, as well as an oil change on my Subaru. They did it in less than six hours. People who work there are kind. I didn’t do price comparisons but I assume it’s fair for a reputable shop in Seattle. The car was returned vacuumed. I will come here again.
Pacific Rim has always provided a thorough service to keep my vehicles running smoothly. They are very honest, and back their work up in a way that is not always easy to find. I have also found them to have timely, professional, and friendly communication with customers. Really appreciate this shop and all the hard work they do!
We’ve gone to Pacific Rim for many years and have always found them honest and helpful. We trust them and recommend them highly!
Pacific Rim came highly recommended by a close friend who was recommended by another close friend. Just like a good fishing hole, places like this are kept between close friends, but these guys are too good to keep as a secret, everybody should know about this place!
My son’s car slid on some debris during a storm and the right wheels slammed into a curb. Extensive damage to front wheel and suspension and some damage to rear wheel. Jeremy got us right in and got the work done. Even had a mechanic ride with me to pinpoint damage.Very pleased.
Been coming here for years for all of our cars. Great service all the way around.
I have been using Pacific Rim. for over twenty years. I buy old off road SUVs that still have a couple hundred thousand miles left on them if taken care of. Pacific Rim has helped me do that. I live and spend most of my time in the middle of nowhere. The folks at pac.rim know that I do not want to get stranded, and…
The only auto repair company where I would trust anything they told me my car needed. I LOVE Pacific Rim. The reason is because they do good work, they are reliable, and they are honest with what you need to do and what you don’t. I’ve been going there for over 10 years and don’t have a single complaint
Over many years Pacific Rim has kept our cars in good running order. We really trust in this company.
For past several years I have taken my '97 Toyota 4 Runner here for minor and major service. Their work has always been good. Communication is excellent on what work is going to be done and the costs. They will tell you about issues that might cause problems long term giving you the option to fix them before they get more expensive.
Honest and Superior Service.
Love Pacific Rim. They always give straightforward advice. We’ve been servicing our car there for years.
Scheduling was fast, repairs finished same day, cost estimate was met, there were no surprises. Recommendations were made about future maintenance and items needing replacement. Friendly service. The price was reasonable.
I had my issue resolved quickly and within a tight time frame for an upcoming long distance relocation. The staff was able to help with follow up issues and made me feel comfortable and confident to take the vehicle out loaded up on the long road trip ahead. I highly recommend Pacific Rim as a long standing customer…
I’ve always experienced high level customer service, my car repairs are done timely @ reasonable cost and my car comes back clean too! I typically need a car during the day so they have always been able to give me a loaner as well. I’m so grateful they’re in my neighborhood.
Great customer service and very knowledgeable staff
Both my mother and I have been going to Pacific Rim for years and they always take great care of us. They are one of the few places that will be honest about your car. I’ve never had unnecessary services added to my bill. The service is quick and the staff is friendly. I love that they will wash my car after every…
I’ve done business with Pacific Rim for more than 20 years. They’ve always been thorough and completed their work in a timely manner. I have appreciated their recommendations for vehicle service issues that I might not have been aware of.
I have been going to Pacific Rim for almost 10 years. Great team, very professional and responsive. I highly recommend them!
These folks were ultra communicative, super fast work and very accommodating. They went above and beyond to help me repair my Subaru and I will absolutely recommend them to everyone I know.
I've been going here for almost 4 years, they've always done a great job for the two cars I've brought in. Friendly and responsive team and fantastic service. Will continue to come here for all car needs going forward.
Great communication, fast work, and they most likely prevented me from causing a wreck on I-90 with how screwed up my car was. Very upfront with the cost and I had no surprises. They also cleaned off my car before getting it back to me which was so appreciated.
Love the guys at Pacific Rim. They have been my mechanics for 25 years because they’re skilled and ethical. The fact that they provide loaner vehicles is a wonderful bonus.
Really happy with the service here! Very throughout and are really upfront with the cost of their services. They helped explain the issues and cost completely, making me feel very comfortable working with them. Shouts out to Jeremy he has been great to work with.
Pacific Rim was great. I brought in my 2011 BMW 328i xDrive and they performed several services on it. All of the services seemed to have been done correctly and my car drives much better now.( update, after a month while my brakes do feel better than before in terms of reduced vibration on deceleration, there is a…
Rating only, no written review.
Rating only, no written review.
Price
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 108 | — |
| Oil change | 92 | — |
| Brakes | 50 | — |
| Steering & suspension repair | 41 | — |
| Brake service & repair | 39 | — |
| Wheel alignment | 31 | — |
| Air & cabin filter replacement | 31 | — |
| Battery | 30 | — |