How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREPacific Steam Carpet Cleaning
Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 383 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Pacific Steam Carpet Cleaning for 5 kinds of job.
Pacific Steam Carpet Cleaning for general carpet cleaning
Clear ✕All 82 Google reviews tagged “General carpet cleaning” · showing 80
Andrew is a very polite and courteous young man. I have used his services several times and he has always done a great job. He goes beyond!
Miracle workers!! I’ve been using Pacific Steam for almost 10 years and they never fail to surprise me with how clean they get my carpets! They are so accommodating, friendly and efficient too- highly recommend!!
Fabulous service, they arrived on time and our carpets look wonderful. Will use this service again and recommend to family & friends!
Excellent job by Andrew Windsor!! Sofa looks bright and new again. Heavy traffic area on older area rug cleaned up beautifully. Andrew was very professional and took great care while working.
Outstanding , as always...
Really can’t recommend these guys enough. They always do an amazing job, reasonable pricing, and the carpets look so good afterward.
Josh was great! Quick and thorough!
Easy to schedule. Arrives on time. Really nice staff. No crunchies when carpet dries. Love this place.
Great service as always! Thank you for your hard work, Andrew!
I had a wonderful experience with Pacific Steam. Everyone was very informative, communicative efficient and friendly! easy to work with. I felt comfortable asking all my questions. I really appreciate the warranty. It gives me peace of mind. Andrew was great!
Andrew is the best. So glad to have him each time he comes. The rugs look so clean and he works to make it clean and looking good.
My carpets look and smell great! They did a great job!
We’ve used Pacific Steam Carpet multiple times and each time we’ve been super pleased with the service. The company is responsive and the service is timely. Andrew, the technician who cleaned our carpet was very professional and very thorough. We are very happy with the results! And we will continue to use this company. I highly recommend them!
I have been using Pacific Steam Carpet Cleaning for several years now. They always do a wonderful job. They are always on time, very communicative, do a great job.
Ben arrived on time, gave us an estimate, and left our carpets pristine!!! He was so professional and kind and we would definitely use Pacific Steam Cleaning again! Edit to add - we used them again 4 years later! Andrew was our technician this time and he was prompt, friendly, knowledgable and left our carpets so lovely and clean.
I have used pacific steam for years. They always do a fantastic job. They keep you informed right up to the time they arrive and what the jobs details, costs and how long it will take.
I have had the same gentleman out three times in three years. He's so polite and courteous, I always enjoy having him. This year, I had him do a more extensive cleaning on our downstairs carpet and the upstairs furniture. He even did our hassock without charge. That was such a nice touch. Oh, and everything was dry the next day!
Always a great job!
As a business, I can count on Pacific Steam to be on time, and do a great job! They even cover a lot of territory and are able to clean all our stores across the Metro area. Thanks for the several years of service!
Andrew of Pacific Steam always does a great job! I gifted the service to some friends who just purchased a new home. The new home had a bad odor, and the cleaning really helped! They do not use perfumes that only mask the odor, but instead use enzymes that get rid of the odor much more efficiently. Thanks Andrew & the Pacific Steam Team.
Pacific never disappoints, they are so attentive and do an amazing job and it is very affordable. I had a trouble spot and they were very thorough in taking care of it and the entire area is like new! They also did an excellent job on our couch!
Booked them twice and I will again in the future
Impressed! Andrew was prompt, professional, and super careful while assisting with carpet and rug cleaning. We will definitely recommend to others and use again for future services.
Accompanied a Short notice scheduling. Very professional worker. Got in, cleaned, asked if I had any ?'s after explaining what all was done and left.
I was very impressed with the service! I looked up this company online and chose them because of the 5 star reviews. I highly recommend their services! Thank you Andrew!
Everything about my experience with Pacific Steam Carpet Cleaning was first rate, starting with online scheduling and a quick response from Nick with a question I had on pricing. Turnaround was quick, and Andrew showed up on time as scheduled. He was professional and courteous, and very efficient. His work was…
Easy to schedule, completed on time. Grateful for the service.
They charged a great price, were professional, communicated well, and were on time. Would recommend!
Easy to schedule, great service, great work!
We were very happy with the results! Carpets look great and couch and recliner feel clean. We will definitely stick with Pacific Steam from now on. Everyone was great, answers questions ahead of time, prompt, and professional. Our technician Andrew did a really great job! I highly recommend!
Great customer service and they did an amazing job on the carpets for a reasonable rate. Would definitely recommend and will use again!
Very pleased 👍
Exceptional customer service!
Pacific Steam has provided services in our building several times and they always do a fantastic job. The carpets are always cleaned at a high level and they work efficiently and professionally.
Andrew cleaned our carpets, he was very professional and did a fantastic job. Let us know when he was on his way and took care of all of the problem areas that we had. Great interaction with scheduling the appointment with Nick. Very happy with Pacific Steam Carpet Cleaning
I’m a property manager in Portland and I know I can rely on Nick and his crew to keep my carpets looking good.
Great customer service was very prompt and worked efficiently. We had very bad pet stains and was incredible what life they were able to bring back into our carpets. Second time they’ve been here and will continue to use them.
Andrew was polite and professional. He was able to remove tough pet stains and leave our carpet clean and smelling great!
Pacific Steam Carpet Cleaning has been cleaning our carpets and stairs now for 3 years. We have not tried anyone else but honestly why would we when we have had such great service from this company? They are always on time and work around our schedule, which is not easy because of the industry we are in. They…
We have used pacific steam multiple times over the years and are always amazed at the results. Scheduling and payment are super easy, price is fair and the quality of the service is great. We are always pleasantly surprised when our carpets look brand new every time they come. Thank you pacific steam for all you do,…
Pacific Steam Carpet Clean delivers top notch professional service every time we use them.
Pacific Steam Carpet was amazing. They were prompt and professional and were able to clean off dried paint that I had spilled on my carpeted stairway leaving no trace. They also cleaned my entire family room carpeting and it now looks as good as new. Their price was very reasonable. I would definitely use them again and recommend them to all.
They did a great job and the carpet turned out way better than I expected! It hadn’t been cleaned in years and with two little ones it was well loved, and was in bad shape. It now looks like new!! We also felt very safe during COVID, as all possible precautions were taken. We will definitely use their services again!!
Pacific Steam Carpet Cleaning was able to completely remove a hot chocolate stain from our brand new carpet. We tried StainMaster's recommendations ourselves, and a product we purchased from a professional vacuum store, none of which was able to remove the stain. Pacific got it done in just one hour and the carpet looks as good as new.
Pacific Steam beats all other carpet cleaning businesses we have tried, hands down . Pacific Steam’s Andrew, is polite, timely, thorough, and CLEAN! We have used all of their services, and enjoyed their accomplishments 3 times now. Will shall see them again soon, as I am addicted to CLEAN! ☀️~heide
I was very satisfied with my experience. Ben (Andrew)? Called before arriving and was actually here early. He was a nice young man and very professional. After having used Chem Dry in the past I am very happy that we switched to Pacific Steam Cleaning. I’m sure we will be using them in the future.
We just moved out of our house of 10 years and are turning it into a rental. The crew cleaned all of carpets and did the grout on our tile kitchen counters. I have never seen the carpets look so good. As far as the counters go. . . They look like the day we moved in! I can’t wait to try them for upholstery cleaning!
I was required by landlord to have carpets professionally cleaned, and found Pacific Steam. I called and spoke with a person that was very accommodating to my schedule, and was able to be very time specific, as opposed to many trades people that give you a window, pacific steam was on time and even accommodated…
Great service. Very polite.
They were very professional, showed up on time, and did a great job cleaning the carpets. They even got the slime out of the carpet in my kids room!
My experience with Pacific Steam Carpet Cleaning was amazing! They were very responsive, showed up exactly when they said they were going to, and did a wonderful job! My carpets are old and desperately needed cleaning. They look terrific now. I wish I took before and after pictures, but my family immediately noticed…
This is our 4th time using Pacific Steam—they are professional, courteous, and provide excellent service.
Pleasant to deal with. Got an appointment within a few days. Communications were great throughout. Tech was polite, worked quickly, got our carpets cleaner than we could have ever imagined. Price was reasonable. I can recommend them without hesitation.
I have used this company on several occasions and I have always found their service to be excellent and very good value for money. They are friendly and professional and the cleaner wore a mask and stayed a safe distance from me at all times. I will use them again, absolutely
Great company! Very responsive, professional and did a fabulous job. I highly recommend!
Absolutely the best and most amazing job ever done on our carpets. Have lived in our wall-to-wall carpeted house for 43 years and dealt with a number of rug cleaners, but NO ONE has done the meticulous job Andrew Windsor did. Removed decades-old stains and years-old spots that I could never have imagined would…
This was the first time East Wind Apartments Management used Pacific Steam Carpet Cleaning and we loved it. We called very last minute and they did not hesitate. They were able to come in upon request. Service itself was excellent. We recommend Pacific Steam Carpet Cleaning. We will definitely keep using them.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 94 | $176–$403 |
| General carpet cleaning | 82 | $170–$365 |
| Upholstery cleaning | 41 | $196–$371 |
| Pet stain & odor removal | 40 | $214–$448 |
| Area rug cleaning | 24 | $164–$440 |
