Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers consistently praise the thoroughness of carpet, rug, and upholstery cleaning, noting that stains are effectively removed to restore fabrics. Service providers are described as punctual, professional, and communicative, with clear explanations of processes and costs. Online scheduling is highlighted as simple, and pricing is considered reasonable for the quality of work delivered. No recurring criticisms appear in the provided excerpts, as all reviews are five-star.
Data from Google, last updated November 13, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
384 Google reviews we collected
Phrases our text analysis found in 310 written reviews
Price verdicts customers left with their Google review
Middle half of what 60 customers paid ($214–$427) · gold mark = category median.
How often each topic comes up in the written reviews
We read 310 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have used his services several times and he has always done a great job.”
“He is so polite and wants to make sure I am satisfied with his work, I always am!”
“They are so accommodating, friendly and efficient too- highly recommend!”
“I would definitely recommend Andrew and this company to anyone looking for someone they can trust to do a great job.”
“We use them for our offices and they are always prompt, professional and do a great job for a reasonable price”
“They are excellent in communicating when on their way and after job is done.”
“He did such a wonderful job, and I’m genuinely impressed with how fresh and clean everything looks.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pacific Steam Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Andrew was great! He was timely and efficient. He explained the process and the cost of payment. Highly recommend!
First of all I so appreciate the text letting me Andrew was on the way ! Arrived right on schedule! My rugs look fabulous ! I also added another rug while he was here! Reasonable price and quality work! I will definitely be a repeat customer!
Andrew is a very polite and courteous young man. I have used his services several times and he has always done a great job. He goes beyond!
My carpets always look great when Andrew is done. He is so polite and wants to make sure I am satisfied with his work, I always am! Thank you!
Miracle workers!! I’ve been using Pacific Steam for almost 10 years and they never fail to surprise me with how clean they get my carpets! They are so accommodating, friendly and efficient too- highly recommend!!
Second year in a row I’ve used Pacific Steam to clean my carpets. They are excellent in communicating when on their way and after job is done. Excellent work. Very courteous and prompt service. I will definitely keep using them.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 94 | $176–$403 |
| General carpet cleaning | 82 | $170–$365 |
| Upholstery cleaning | 41 | $196–$371 |
| Pet stain & odor removal | 40 | $214–$448 |
| Area rug cleaning | 24 | $164–$440 |
5.0 ★★★★★ 383 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent, fast work by this company. The carpets look great!
Thank you, Jesse! We're glad you're happy with the fast service and how your carpets turned out.
Very thorough job cleaning my rugs and couch. Andrew did a great job and scheduling online was simple.
Thank you, Avery! We're thrilled to hear you had a great experience with Andrew and found online scheduling easy. We appreciate your feedback!
Andrew was great! He was timely and efficient. He explained the process and the cost of payment. Highly recommend!
Thank you, Samie! We're thrilled to hear Andrew provided such excellent service. We'll be sure to share your kind words with him. Your recommendation means a lot!
First of all I so appreciate the text letting me Andrew was on the way ! Arrived right on schedule! My rugs look fabulous ! I also added another rug while he was here! Reasonable price and quality work! I will definitely be a repeat customer!
Thank you, Cindy! We're thrilled to hear Andrew's service met your expectations and that you're happy with your rugs. We truly appreciate your support and look forward to helping you again in the future!
Andrew is a very polite and courteous young man. I have used his services several times and he has always done a great job. He goes beyond!
Thank you for sharing your experience! We’re glad to hear that our technician was punctual, polite, and willing to go the extra mile to ensure your satisfaction. It’s great to know that he addressed your needs and did a wonderful job with the carpet. Your feedback is much appreciated, and we look forward to serving you again!
My carpets always look great when Andrew is done. He is so polite and wants to make sure I am satisfied with his work, I always am! Thank you!
Thank you, Dianne! We're thrilled to hear Andrew provides such great service and ensures your satisfaction every time. We’ll be sure to pass along your kind words to him!
Andrew Windsor did an amazing job on my carpet including a difficult stain. He was thorough, efficient, patient, and friendly.
Thank you, Diane, for sharing your experience! We're thrilled Andrew was able to tackle that tough stain and provide excellent service. We'll make sure to share your feedback with him!
Perfection!
Thank you, Terri! We're thrilled to hear that. Let us know if you need anything in the future!
Miracle workers!! I’ve been using Pacific Steam for almost 10 years and they never fail to surprise me with how clean they get my carpets! They are so accommodating, friendly and efficient too- highly recommend!!
Thank you, Jessica! We're thrilled to have your trust for nearly a decade. Your kind words mean so much to us, and we’re always here to keep your carpets looking their best!
Second year in a row I’ve used Pacific Steam to clean my carpets. They are excellent in communicating when on their way and after job is done. Excellent work. Very courteous and prompt service. I will definitely keep using them.
Thank you, Boni! We're so glad to hear that you’re happy with our service and communication. It's always a pleasure working with you, and we look forward to helping again next year!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
