Experts Reviews · Company report
Pacific Steam Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Pacific Steam Carpet Cleaning

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 383 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Steam Carpet Cleaning is better than 99% of steam cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Steam Carpet Cleaning is better than 100% of steam cleaning services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Steam Carpet Cleaning is better than 100% of steam cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Steam Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning is better than 54% of steam cleaning services.C
54

Reviews for your job

Customers hired Pacific Steam Carpet Cleaning for 5 kinds of job.

Pacific Steam Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Upholstery cleaning” · showing 20

JerryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Andrew is a very polite and courteous young man. I have used his services several times and he has always done a great job. He goes beyond!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Susan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent job by Andrew Windsor!! Sofa looks bright and new again. Heavy traffic area on older area rug cleaned up beautifully. Andrew was very professional and took great care while working.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very thorough, respectful of the property, I'm very professional. I highly recommend them!

Carpet steam cleaningUpholstery cleaning
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andrew of Pacific Steam is on time, pro and always leaves carpets and upholstery in like new condition - consistent over years of good service.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I've used Pacific Steam for years. No need to get another bid when I have a trusted service provider already on my team. They are professional and service oriented.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fantastic service. Andrew is so good. Super friendly, professional and expert. Our furniture and carpets look like new!

Carpet steam cleaningUpholstery cleaning
Penny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Andrew did an excellent job! I will use this company from now on.

Carpet steam cleaningUpholstery cleaning
SarahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Well priced and great customer service! Thanks Andrew!

Paid $500+Great priceUpholstery cleaningArea rug cleaning
Sasha13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Andrew arrived early and walked us through what he was going to do, how long it would take, dry time etc. The couches turned out amazing and we were very pleased. Highly recommend.

Paid $250–300Reasonable priceUpholstery cleaning
A10 months ago★★★★★

Very conscientious and thorough! He did a great job.

Paid $300–350Not sureCarpet steam cleaningUpholstery cleaning
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Andrew was very thorough, friendly, and professional. Would definitely recommend Pacific. This is the second time I've used them.

Paid $250–300Great priceUpholstery cleaning
Elizabeth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a great experience! Andrew was professional and did a great job. Our couch looks like new.

Paid $200–250Reasonable priceUpholstery cleaning
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Service was thorough, prompt and courteous. Thanks!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Vanessa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service as always! Thank you for your hard work, Andrew!

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Alison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Very detailed.

Paid $250–300Great priceUpholstery cleaning
Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an excellent job!

Paid $500+Carpet steam cleaningUpholstery cleaning
RobinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We’ve used Pacific Steam Carpet multiple times and each time we’ve been super pleased with the service. The company is responsive and the service is timely. Andrew, the technician who cleaned our carpet was very professional and very thorough. We are very happy with the results! And we will continue to use this company. I highly recommend them!

Upholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pacific Steam did an excellent cleaning of my loveseat. Every crease and fold was covered with extra attention to the most used areas. Will definitely call them again.

Upholstery cleaning+ Quality
Laurie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did a great job on my carpets. He was professional, efficient, careful, and thorough. The price was reasonable - less than the last time I had these areas cleaned and a more thorough job. I highly recommend.

Carpet steam cleaningArea rug cleaningUpholstery cleaning
Maryke5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nick is wonderful! We’ve had him out multiple times and he’s always professional, very responsive, communicates very well and does a really thorough job.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more upholstery cleaning reviews (21 more) →

Price

$290-4% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 54%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning94$176–$403
General carpet cleaning82$170–$365
Upholstery cleaning41$196–$371
Pet stain & odor removal40$214–$448
Area rug cleaning24$164–$440

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