Experts Reviews · Company report
Pacific Steam Carpet Cleaning of Portland Oregon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pacific Steam Carpet Cleaning of Portland Oregon

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 474 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Steam Carpet Cleaning of Portland Oregon is better than 97% of steam cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Steam Carpet Cleaning of Portland Oregon is better than 89% of steam cleaning services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Steam Carpet Cleaning of Portland Oregon is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 28% of steam cleaning services.D
28

Reviews for your job

Customers hired Pacific Steam Carpet Cleaning of Portland Oregon for 5 kinds of job.

Pacific Steam Carpet Cleaning of Portland Oregon for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 51

All 32 Google reviews tagged “Area rug cleaning” · showing 20

EricLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have used Pacific Steam cleaning for several years now. They do a reall nice job. Are very communicative. Are dependable. Reasonably priced and just are genuinely nice people. Andrew in particular is great to work with. Definitely would recommend.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Mona10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

NEW REIVEW: Service Date - March 9, 2026 We continue to be very happy with the service! Consistent, thoughtful, helpful and respectful. Haven't used them in some time but they have definitely continued their excellent service. Am planning to calendar a few sessions in the future. Thank you, once again. 👍…

Area rug cleaningGeneral carpet cleaning+ Value
SarahLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My area rug looked brand new!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did a phenomenal job! Greatly appreciated his hard work, attention, and flexibility!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
LaVonne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Andrew, the carpet cleaner was very good as he had been the last time he was here. He is thorough, all spots were removed, he answers all my questions. The carpet looks fabulous. I hope to see him back next time.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Caroline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did an excellent job. He was able to remove an ink stain from my cream loveseat. A miracle!!!! He was polite and professional. I recommend pacific and will use again

Customer photo from Caroline's review
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Absolutely love them. Andrew is the best. We’ve been using them for years and I’m blow away how good it looks afterward every time.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a wonderful job and were extremely professional. Will definitely use them again

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
MIchael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Excellent service, we are repeat customers for a reason!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Value
DavidLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Courteous and thorough!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Clare4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was very happy with the young man who came to do the job! He did a very good job! The carpets look great! Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism+ Value
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Andrew did a great job. Very conscientious. We will be be loyal customers.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Nancy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After reading online reviews, I called Pacific Steam and left a VM. Nick responded early on the day and they had a cancellation, so I was able to have my carpets and area rug done that day. Andrew came and did the best job on the two areas that I needed cleaned. He texted when he was on his way and he arrived…

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Charlette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did an excellent job and they were super friendly! We will definitely use them again!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

5 Stars! Excellent, responsive service from my first phone call to the finished product: highly recommend.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Fast, friendly, professional and reasonable!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Incredible all around. Highly recommend

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Janine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did an awesome job! Will definitely call Pacific Steam again.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Allison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I love this company. They are so professional and courteous. We have used them at our home and at our business office and they always do a great job no matter the setting.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Ann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very pleased with the service. Technician was prompt and polite. My carpets are clean.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal

Show more area rug cleaning reviews (12 more) →

Price

$350+15% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning118$170–$365
Pet stain & odor removal51$214–$448
Upholstery cleaning38$196–$371
Area rug cleaning32$164–$440
Carpet steam cleaning31$176–$403

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