Experts Reviews · Company report
Pacific Steam Carpet Cleaning of Portland Oregon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pacific Steam Carpet Cleaning of Portland Oregon

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 474 Google reviews

Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Steam Carpet Cleaning of Portland Oregon is better than 97% of steam cleaning services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Steam Carpet Cleaning of Portland Oregon is better than 89% of steam cleaning services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Steam Carpet Cleaning of Portland Oregon is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Steam Carpet Cleaning of Portland Oregon is better than 28% of steam cleaning services.D
28

Reviews for your job

Customers hired Pacific Steam Carpet Cleaning of Portland Oregon for 5 kinds of job.

Pacific Steam Carpet Cleaning of Portland Oregon for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$403
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 53

All 31 Google reviews tagged “Carpet steam cleaning”

EricLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have used Pacific Steam cleaning for several years now. They do a reall nice job. Are very communicative. Are dependable. Reasonably priced and just are genuinely nice people. Andrew in particular is great to work with. Definitely would recommend.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Cheri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Directions were followed perfectly. Loved the fresh clean results. This carpet is 26 years old. I clean it once a year with PSCC.

Customer photo from Cheri's review
Carpet steam cleaning
IngridLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We are repeat customers of Pacific Steam Carpet Cleaning. Now that we have a a young dog there are additional challenges. We can always rely on Pacific Steam Carpet Cleaning to do excellent work and make the carpet look and smell like new. Also, they handle the furniture with care. In due time we'll call them again. I would recommend the company to anyone.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Teri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful service, and our carpets look Fabulous! Would recommend to friends and family.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Sandee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Andrew did a great job! Carpet looked good when he was done. He’s very polite, friendly and professional!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
LaurenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve had Pacific Steam come out to clean our couch and our carpets. They are quick, thorough and well-priced. I highly recommend them!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did a phenomenal job! Greatly appreciated his hard work, attention, and flexibility!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Doreen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was very thorough, my carpet looks fantastic!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Heidi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We get our carpets cleaned a couple times per year by them. Great people, quality and convenient!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Caroline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew did an excellent job. He was able to remove an ink stain from my cream loveseat. A miracle!!!! He was polite and professional. I recommend pacific and will use again

Customer photo from Caroline's review
Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew W.did an excellent job for me with my rental that had been poorly taken care of by the previous renters & there animals.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arrived on time, very professional, carpets look great. Andrew did a great job, I will definitely use him again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Veena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great people and great service.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Betsy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely will them again! Great job!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kelsey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Andrew was amazing. He was so nice and did a fantastic job. Highly recommend.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first time using this company and they were top-notch! Very professional polite and they did a beautiful job. Thank you so much for your awesome work

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a wonderful job and were extremely professional. Will definitely use them again

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Church1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We use Pacific Steam Carpet Cleaning regularly and they always do a great job!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Bridgetown1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed the carpets cleaned at the office I manage, and the guys at Pacific Steam had great reviews, a great deal, and were immediately responsive. Day of cleaning, they even went above and beyond in coordinating with me. More than all that, I was thrilled when I returned to the office the next day to beautifully…

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Clare4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was very happy with the young man who came to do the job! He did a very good job! The carpets look great! Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism+ Value
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fast, courteous and do a remarkable job! Only wish you had a every 6 months special deal for repeat customers

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mardy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Technicians were professional and provided thorough communication. We are very pleased.

Carpet steam cleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew and Ethan did a great job. Very professional! I would highly recommend them.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
PatLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Pacific Steam to clean my brother's house. Andrew was great! He was very nice, arrived on time, and really took his time to clean some of the more soiled areas of the carpet. We will be using them in our own home as well.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Katherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

5 Stars! Excellent, responsive service from my first phone call to the finished product: highly recommend.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
M8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Convenient scheduling via website with excellent follow up communication by text. Prompt and professional service from Andrew. Would welcome Pacific Steam Carpet Cleaning back without hesitation.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaning
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaning
steff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kristin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$350+15% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning118$170–$365
Pet stain & odor removal51$214–$448
Upholstery cleaning38$196–$371
Area rug cleaning32$164–$440
Carpet steam cleaning31$176–$403

Compare with