Daniel MadridLocal Guide · 36 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a great job! Best team ever for all your cleaning needs!!!
Pal's Carpet Cleaning LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#130 of 245 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 47%
5.0 ★★★★★ 210 Google reviews · 2 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
$189typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pal's Carpet Cleaning LLC at a glance
Google reviewers rate Pal's Carpet Cleaning LLC five stars based on two hundred and ten reviews, noting that the owner replies to a small percentage of feedback. Customers frequently praise the team for punctuality, professional communication, and reasonable pricing for carpet, sofa, and upholstery cleaning. The service is described as efficient, with quick turnaround times and effective stain removal. One low-star review details a dispute involving equipment malfunction that damaged a couch and subsequent legal action.
- Google rating: 5.0 out of 5 from 210 reviews (99% five-star).
- Reviews on this page: 210 Google reviews (183 with written comments, 21 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 16, 2026.
- Service: Carpet Cleaning serving Long Beach, California.
Data from Google, last updated November 8, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pal's Carpet Cleaning LLC: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pal's Carpet Cleaning LLC: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pal's Carpet Cleaning LLC: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pal's Carpet Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC: 60/100 on this factor. Category median: 82.B
60
Bar = this company · dark tick = category median.
Star ratings
210 Google reviews we collected
- 5 stars20799%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 183 written reviews
- Praise44699%
- Complaints31%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2149%
- Reasonable2149%
- Overpriced00%
- Not sure12%
$189-32% vs typical carpet cleaning
Middle half of what 32 customers paid ($108–$260) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results10122%
- Staff & attitude10122%
- Speed & response9321%
- Would recommend7416%
- Price & value4410%
- Communication215%
- Honesty & trust153%
What customers talk about
We read 183 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did a Great job on my Egyptian carpet, area rug, and backrest!”
“Knowledgeable, personable, easy to do business with.”
“I called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over.”
“I found him years ago, and ever since then he’s been my go-to for upholstery and carpet cleaning.”
“Jorge is reliable, professional, affordable, and always goes above and beyond.”
“From the initial phone call to doing the actual cleaning, he was very professional and thorough in explaining the process and the aftercare.”
“If you value honest, hardworking, old-school service with real results, support this small business.”
People customers mention
- Jorge 18 reviews
- George 16 reviews
- Pals 5 reviews
- Sandra 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pal's Carpet Cleaning LLC for 6 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
MJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jorge came to clean my linen headboard. He is very knowledgeable about using certain methods and chemicals for different materials. I am satisfied with the work he did for me. I posted a before pic and the after pic is when the headboard was not yet dry. The liquid in the bucket was the grime that came off of the headboard! Thanks Jorge!
Paid $50–100Reasonable priceUpholstery cleaning
MaxLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had my carpet cleaning this morning Jorge was very professional, He did an amazing job removing all the stains in my room. Highly recommend this carpet cleaning company.
Paid $50–100General carpet cleaning
Derick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sandra and George are excellent!!! They came on a Sunday and our carpeting looks fantastic! Efficient and super confident and informative. And reasonable prices!
Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removal
Hazel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I can’t recommend Jorge enough! I found him years ago, and ever since then he’s been my go-to for upholstery and carpet cleaning. I’ve continued using his services everywhere from the Inland Empire all the way back to Los Angeles because his work is consistently outstanding. Jorge is reliable, professional,…
Paid $100–150Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
LLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over. It was a last-minute request, and they promptly fit me in! They were on-time, professional, and very efficient. The carpets and sofa dried quickly,…
Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Once in a while, the planets align and you have an opportunity to meet people like George and Sandra; a husband and wife team who also work together in the carpet cleaning trade. They compliment one another and hardly skip a beat while they banter upon a plethora of subjects while working diligently; explaining…
Paid $150–200Reasonable priceGeneral carpet cleaningMattress cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 70 | $170–$340 |
| Upholstery cleaning | 38 | $189–$377 |
| Pet stain & odor removal | 29 | $153–$366 |
| Area rug cleaning | 21 | $176–$453 |
| Carpet steam cleaning | 7 | $170–$371 |
| Mattress cleaning | 3 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 210 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kim ParksLocal Guide · 3 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeorge was punctual and professional! He cleaned my sofas and carpet thoroughly. His expertise is apparent!
- Services: Upholstery cleaning, General carpet cleaning
Bernadette OblanderLocal Guide · 29 reviewsTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a Great job on my Egyptian carpet, area rug, and backrest! Knowledgeable, personable, easy to do business with. I will recommend him to all my friends!
Alexis M5 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeorge did an amazing job cleaning my sofa! My dogs threw up on it, and despite doing my best to clean, there was still a terrible smell. But because of him, the couch feels much cleaner than when I bought it! From the initial phone call to doing the actual cleaning, he was very professional and thorough in explaining the process and the aftercare. I HIGHLY recommend doing business with him!
- Price assessment: Reasonable price
- Services: Upholstery cleaning
MJ Agustin1 reviewTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJorge came to clean my linen headboard. He is very knowledgeable about using certain methods and chemicals for different materials. I am satisfied with the work he did for me. I posted a before pic and the after pic is when the headboard was not yet dry. The liquid in the bucket was the grime that came off of the headboard! Thanks Jorge!
- Price assessment: Reasonable price
- Price: $50–100
- Services: Upholstery cleaning
MaxLocal Guide · 23 reviewsTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad my carpet cleaning this morning Jorge was very professional, He did an amazing job removing all the stains in my room. Highly recommend this carpet cleaning company.
- Price: $50–100
- Services: General carpet cleaning
Derick and the Domino5 reviewsTotal number of Google reviews Derick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSandra and George are excellent!!! They came on a Sunday and our carpeting looks fantastic! Efficient and super confident and informative. And reasonable prices!
- Price assessment: Reasonable price
- Price: $50–100
- Services: General carpet cleaning, Pet stain & odor removal
Mireya Dominguez2 reviewsTotal number of Google reviews Mireya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame the following day to clean my carpet. Done quickly and reasonably priced.
- Price assessment: Reasonable price
- Price: $200–250
- Services: General carpet cleaning
Hazel Lima10 reviewsTotal number of Google reviews Hazel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI can’t recommend Jorge enough! I found him years ago, and ever since then he’s been my go-to for upholstery and carpet cleaning. I’ve continued using his services everywhere from the Inland Empire all the way back to Los Angeles because his work is consistently outstanding. Jorge is reliable, professional, affordable, and always goes above and beyond. He shows up when he says he will, takes pride in his work, and leaves everything looking and smelling amazing. It’s hard to find someone you can truly count on these days, but Jorge has earned my trust time and time again. If you’re looking for someone who provides quality work at a fair price and genuinely cares about his customers, I highly recommend Jorge. You won’t be disappointed!
- Price assessment: Great price
- Price: $100–150
- Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
LLocal Guide · 10 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over. It was a last-minute request, and they promptly fit me in! They were on-time, professional, and very efficient. The carpets and sofa dried quickly, everything looks great, and the rugs smell fresh and look fantastic. I really appreciated the excellent service and would definitely recommend Pal’s to anyone looking for an affordable, thorough, quality job!
- Price assessment: Great price
- Price: $250–300
- Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Business details
- Address: 123 W Market St, Long Beach, CA 90805
- Phone: (951) 498-1629
- Website: palscarpetcleaning.com
- Service area: Long Beach, CA