Experts Reviews · Company report
Pal's Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pal's Carpet Cleaning LLC

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 210 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pal's Carpet Cleaning LLC is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 60% of carpet cleaning.B
60

Reviews for your job

Customers hired Pal's Carpet Cleaning LLC for 6 kinds of job.

Pal's Carpet Cleaning LLC for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 157
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Area rug cleaning”

LLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over. It was a last-minute request, and they promptly fit me in! They were on-time, professional, and very efficient. The carpets and sofa dried quickly,…

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Liz8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

George was very quick and efficient, leaving our carpets looking brand new! I was worried about some deep stains in the carpet but he got them out no problem. I would definitely recommend his service, you won’t regret it!

General carpet cleaningPet stain & odor removalArea rug cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This husband-wife team did an incredible job - available same day, showed up early, and my couch and rug look brand new. Thank you! I will be using them again.

Paid $200–250Great priceUpholstery cleaningArea rug cleaning
HeatherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What is there not to say about Pal’s carpet cleaning?? They are amazing. They communicate, show up early, complete early and do a stellar job! I refer them to all of my friends, family, and clients. They finished another great job for me today. I highly recommend!!

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with PALS! Did an excellent job cleaning my furniture and rug as well! I will definitely use this company again!

Area rug cleaningUpholstery cleaning
Fatima6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and willing to share knowledge! Jorge is a great guy who answers all my questions. He let me know how professionals clean stains and I haven’t done anything different since. This was our second time using him. We will always call Jorge when we need a our living room carpet and sofas cleaned!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tatiana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George was responsive, friendly, on time, courteous, and did and EXCELLENT job on both my car and an area rug. Great! I will hire again. thank you so much!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was able to get my area rug very clean and almost all of the stains were removed I was shocked and have been using their services now twice and have been super happy with the work.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
octavio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good customer service professional vary good at what he does leaves carpet smelling nice and clean

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
justajoyc7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was afraid my carpet was pretty much destined for the dumpster and my sectional had seen better days. Definitely time to call a cleaner, but who? An old coworker referred me to Pal’s Carpet Cleaning—and I’m so happy she did! I left a message and Jorge (he of the radio voice) was quick to return my call. My…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mariah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best service

Area rug cleaning
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He came and explained everything to my husband and I and how to remove stains. He was so helpful and did a wonderful job. 100% will be using their services again in the future.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

George was very pleasant to work with, he was on time and got right to work. I'm so happy with the cleaning of my area rug and carpet.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company they were super nice and clean. He was kind to my kids and pets. Will use again and recommend to friends and family.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Hannah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

UPDATE: My entire apartment has hardwood floors. I HATE cleaning them. Since Jorge did such a great job on my couches and rugs, I had him come back and do the hardwoods. I... I am speechless. They are GORGEOUS! SHINY! SMOOTH! He cleaned and buffed them, and even did some deep cleaning in tough spots for me (which I…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism+ Value
LizzyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so grateful we found Pals our couches were ready to go in The trash I tried cleaning them and they were worse I didn’t think they’d be able to look clean once again! We gotta let the experts do it

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DannelleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great guy, I was worried that once he wet the hallway the cat urine smell would come back, but he did fantastic, cleaned my stairs as well and area rug looks new again!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Marian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jorge arrived on time and after we looked over everything I wanted done, he went right to work. He took his time, everything turned out amazing. One of the area rugs he cleaned, I had done myself three times with my Hoover Shampoo machine. You would not believe all the dirt he got out of “my already cleaned” area…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Amita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

It was a pleasure to work with Pal's Carpet Cleaning. The first time we got a large area rug cleaned. Jorge arrived on time, and cleaned it very well without leaving any water dripping or a mess. The second time we got carpets in two rooms cleaned, and we are really pleased that Jorge could get the stains out…

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Luann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jesus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$189-32% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning70$170–$340
Upholstery cleaning38$189–$377
Pet stain & odor removal29$153–$366
Area rug cleaning21$176–$453
Carpet steam cleaning7$170–$371
Mattress cleaning3—

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