Experts Reviews · Company report
Pal's Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pal's Carpet Cleaning LLC

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 210 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pal's Carpet Cleaning LLC is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 60% of carpet cleaning.B
60

Reviews for your job

Customers hired Pal's Carpet Cleaning LLC for 6 kinds of job.

Pal's Carpet Cleaning LLC for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#58 / 167
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Pet stain & odor removal”

Derick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sandra and George are excellent!!! They came on a Sunday and our carpeting looks fantastic! Efficient and super confident and informative. And reasonable prices!

Paid $50–100Reasonable priceGeneral carpet cleaningPet stain & odor removal
Hazel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend Jorge enough! I found him years ago, and ever since then he’s been my go-to for upholstery and carpet cleaning. I’ve continued using his services everywhere from the Inland Empire all the way back to Los Angeles because his work is consistently outstanding. Jorge is reliable, professional,…

Paid $100–150Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
LLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over. It was a last-minute request, and they promptly fit me in! They were on-time, professional, and very efficient. The carpets and sofa dried quickly,…

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Johana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Amazing service! Was quick and thorough. I will definitely be referring and using again Pal’s carpet cleaning services ⭐️⭐️⭐️⭐️⭐️

Great priceGeneral carpet cleaningPet stain & odor removal
Liz8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

George was very quick and efficient, leaving our carpets looking brand new! I was worried about some deep stains in the carpet but he got them out no problem. I would definitely recommend his service, you won’t regret it!

General carpet cleaningPet stain & odor removalArea rug cleaning
MaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Professional, on time, did a great job cleaning spots that my dogs left. Super friendly and easy to work with. Highly recommend.

Paid $100–150Reasonable priceGeneral carpet cleaningPet stain & odor removal
gale1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

PALS provided exceptional carpet cleaning for my office and my home. They are easy to work with, prompt, and professional. I will be calling them again in the future.

Paid $350–400Great priceGeneral carpet cleaningPet stain & odor removal
HeatherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What is there not to say about Pal’s carpet cleaning?? They are amazing. They communicate, show up early, complete early and do a stellar job! I refer them to all of my friends, family, and clients. They finished another great job for me today. I highly recommend!!

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
True4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have 3 cats and 2 dogs that took over our sofa! Pals Carpet cleaning deep cleaned it in 1.5 hrs in a fast and efficient manner! They’re really friendly and hospitable as well as understanding with how embarrassingly nasty our couch was haha They even gave us tips on how to prevent future stains! I’m so happy with…

Reasonable priceUpholstery cleaningPet stain & odor removal
DeniceLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pal’s has been amazing! They are able to get tough stains out of the carpets in apartments. We are saving the company, and the former tenants, so much more money! The carpets look amazing! Pal’s is on time, professional, and they respond so fast! It is so nice to know that I can send them a message about a job and…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lamaya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

10/10 would use carpet cleaning services again, Jorge was super kind and patient. Also services were super affordable.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jolynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jorge did an excellent job with my dirty carpets. He also spent additional time to fix some deeply set stains from dog issues. I definitely recommend Pal's Carpet Cleaning!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George did a great job cleaning my carpet that had several stains from pet urine and high traffic. He was timely, fast and efficient. I would highly recommend his services.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Tatiana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George was responsive, friendly, on time, courteous, and did and EXCELLENT job on both my car and an area rug. Great! I will hire again. thank you so much!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Joanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jorge cleaned my tile and carpets. He was quick, responsive, and did a great job. I would definitely use Pals again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
octavio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good customer service professional vary good at what he does leaves carpet smelling nice and clean

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DaveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

George was on time and very reliable, also courteous and did a very good job took his time and did it right the first time thank you so much.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

George is absolutely one of the kindest individuals. He gave some great advice and easy solutions to keeping our carpet clean. He came fully prepared and cleaned years of out of the carpet. It smelled great and dried within an hour! The price is worth it and the quality of service was exceptional. I would recommend…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company they were super nice and clean. He was kind to my kids and pets. Will use again and recommend to friends and family.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ray6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I contacted them around 7:30 this morning. They responded right away that someone could be out at 11:30. Then the owner himself, Jorge, showed up at 10:45. He worked quickly and efficiently and got the stains out that I thought I would have to replace the entire carpet. I even asked him to do the hallway. He…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DannelleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great guy, I was worried that once he wet the hallway the cat urine smell would come back, but he did fantastic, cleaned my stairs as well and area rug looks new again!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Yessie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was able to have George come in and help me get some carpet cleaned my home and WOW!! I had some pets stains (that I’d let linger for way too long)and didn’t really expect it to look as good as it does!!! It seriously looks brand new!!! George is very friendly even gave me some advice for any future stains. Having…

General carpet cleaningPet stain & odor removal
Marian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jorge arrived on time and after we looked over everything I wanted done, he went right to work. He took his time, everything turned out amazing. One of the area rugs he cleaned, I had done myself three times with my Hoover Shampoo machine. You would not believe all the dirt he got out of “my already cleaned” area…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
dj2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Requested a quote for cleaning my couch (white couch in a home with pets). Was a little hesitant at first, but they came highly recommended by a friend. Given how beat up our couch is, it turned out amazing. He was very professional and thorough. 10 out of 10 would recommend.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jorge was amazing! He did such a great job getting my pet stains out of my carpet and my carpet looks brand new. Very reasonable priced. Excellent customer service. Oh and my carpet was dried in an hour! Highly recommend this company!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $50–100Great priceGeneral carpet cleaningPet stain & odor removal
CarlosLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Maggie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Luann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$189-32% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning70$170–$340
Upholstery cleaning38$189–$377
Pet stain & odor removal29$153–$366
Area rug cleaning21$176–$453
Carpet steam cleaning7$170–$371
Mattress cleaning3—

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