Experts Reviews · Company report
Pal's Carpet Cleaning LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Pal's Carpet Cleaning LLC

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 210 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pal's Carpet Cleaning LLC is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pal's Carpet Cleaning LLC is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pal's Carpet Cleaning LLC is better than 60% of carpet cleaning.B
60

Reviews for your job

Customers hired Pal's Carpet Cleaning LLC for 6 kinds of job.

Pal's Carpet Cleaning LLC for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 164
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Upholstery cleaning”

KimLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

George was punctual and professional! He cleaned my sofas and carpet thoroughly. His expertise is apparent!

Upholstery cleaningGeneral carpet cleaning
Alexis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

George did an amazing job cleaning my sofa! My dogs threw up on it, and despite doing my best to clean, there was still a terrible smell. But because of him, the couch feels much cleaner than when I bought it! From the initial phone call to doing the actual cleaning, he was very professional and thorough in…

Reasonable priceUpholstery cleaning
MJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jorge came to clean my linen headboard. He is very knowledgeable about using certain methods and chemicals for different materials. I am satisfied with the work he did for me. I posted a before pic and the after pic is when the headboard was not yet dry. The liquid in the bucket was the grime that came off of the headboard! Thanks Jorge!

Paid $50–100Reasonable priceUpholstery cleaning
Hazel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I can’t recommend Jorge enough! I found him years ago, and ever since then he’s been my go-to for upholstery and carpet cleaning. I’ve continued using his services everywhere from the Inland Empire all the way back to Los Angeles because his work is consistently outstanding. Jorge is reliable, professional,…

Paid $100–150Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
LLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I called Pal’s Carpet Cleaning, and they were able to come out the very same day to clean my area rugs and shampoo my sofa before we had visitors coming over. It was a last-minute request, and they promptly fit me in! They were on-time, professional, and very efficient. The carpets and sofa dried quickly,…

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience! Very accommodating and polite. Did a great job with making sure my sofas were clean.

Great priceUpholstery cleaning
Britney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Pal’s did such an incredible job on my carpet and couch. My carpet dried quick and my couch looks and feels brand new! Timely and efficient, very polite and courteous, very reasonably priced compared to other companies. Will definitely be a regular customer now!!

Paid $200–250Great priceUpholstery cleaningGeneral carpet cleaning
sean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Needed my couch cleaned and they were able to do it same day. Very reasonably priced and the couch looks amazing! Thanks

Reasonable priceUpholstery cleaning
May6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome services. Professional, timely, clean. Availability was key and well worth the services. Thank you both for a job well done

Paid $350–400Great priceUpholstery cleaningGeneral carpet cleaningService not listed
OmMyGoddessYogaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Family-business in Long Beach. If you have kids, pets, partners that have friends over to watch sports regularly, hire George to clean and freshen your upholstery. Fair pricicing, quality service, and great results. Call Pal's first!

Customer photo from OmMyGoddessYoga's review
Paid $150–200Reasonable priceUpholstery cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This husband-wife team did an incredible job - available same day, showed up early, and my couch and rug look brand new. Thank you! I will be using them again.

Paid $200–250Great priceUpholstery cleaningArea rug cleaning
Adrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

George was so friendly, fast, and efficient! I will be a returning customer. Thank you!

Paid $200–250Reasonable priceUpholstery cleaning
Stras3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

George and Sandy provide a high level of professional service. We use them yearly and their Team consistently provides excellent service. The Team communicates very well both, via text message and in-person. They help us out in a pinch, especially when our small children dirty the sofa or scribble with black mascara…

Paid $200–250Great priceUpholstery cleaning
Marlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! On time! Professional and respectful!

Reasonable priceUpholstery cleaningGeneral carpet cleaning
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super friendly, very thorough and did an amazing job! Will definitely use them again!

Paid $250–300Reasonable priceUpholstery cleaning
True4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have 3 cats and 2 dogs that took over our sofa! Pals Carpet cleaning deep cleaned it in 1.5 hrs in a fast and efficient manner! They’re really friendly and hospitable as well as understanding with how embarrassingly nasty our couch was haha They even gave us tips on how to prevent future stains! I’m so happy with…

Reasonable priceUpholstery cleaningPet stain & odor removal
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for a job well done. Efficient and careful. I will use them again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience with PALS! Did an excellent job cleaning my furniture and rug as well! I will definitely use this company again!

Area rug cleaningUpholstery cleaning
Fatima6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and willing to share knowledge! Jorge is a great guy who answers all my questions. He let me know how professionals clean stains and I haven’t done anything different since. This was our second time using him. We will always call Jorge when we need a our living room carpet and sofas cleaned!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Tatiana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George was responsive, friendly, on time, courteous, and did and EXCELLENT job on both my car and an area rug. Great! I will hire again. thank you so much!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
justajoyc7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was afraid my carpet was pretty much destined for the dumpster and my sectional had seen better days. Definitely time to call a cleaner, but who? An old coworker referred me to Pal’s Carpet Cleaning—and I’m so happy she did! I left a message and Jorge (he of the radio voice) was quick to return my call. My…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DelilahLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Great that he was able to come asap to clean my couches that my son spilled a drink on!

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He came and explained everything to my husband and I and how to remove stains. He was so helpful and did a wonderful job. 100% will be using their services again in the future.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
SarahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company they were super nice and clean. He was kind to my kids and pets. Will use again and recommend to friends and family.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Hannah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

UPDATE: My entire apartment has hardwood floors. I HATE cleaning them. Since Jorge did such a great job on my couches and rugs, I had him come back and do the hardwoods. I... I am speechless. They are GORGEOUS! SHINY! SMOOTH! He cleaned and buffed them, and even did some deep cleaning in tough spots for me (which I…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism+ Value
LizzyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so grateful we found Pals our couches were ready to go in The trash I tried cleaning them and they were worse I didn’t think they’d be able to look clean once again! We gotta let the experts do it

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jasmine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today was my first time using Pal’s. He cleaned my carpet and my sectional and did an amazing job. My sectional had multiple juice stains from my one year old and Pal’s was able to remove them. My sectional and my carpet looks brand new.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Marian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jorge arrived on time and after we looked over everything I wanted done, he went right to work. He took his time, everything turned out amazing. One of the area rugs he cleaned, I had done myself three times with my Hoover Shampoo machine. You would not believe all the dirt he got out of “my already cleaned” area…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jorge did a great job and will definitely recommend Pal's to friends and family!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
dj2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Requested a quote for cleaning my couch (white couch in a home with pets). Was a little hesitant at first, but they came highly recommended by a friend. Given how beat up our couch is, it turned out amazing. He was very professional and thorough. 10 out of 10 would recommend.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Marco4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jorge has great customer service called and gave me same day service and left my sofas like new thank you again

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lizzette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service ! Definitely using again!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
CarlosLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
jesus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Cesia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Punctuality+ Professionalism
Darlene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ana5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Professionalism
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning

Price

$189-32% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 49%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning70$170–$340
Upholstery cleaning38$189–$377
Pet stain & odor removal29$153–$366
Area rug cleaning21$176–$453
Carpet steam cleaning7$170–$371
Mattress cleaning3—

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