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Palace Barber Shop

Barber shop · Greeneville, TN · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 101 hair salonsPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 26 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
$22typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Palace Barber Shop at a glance

Google reviewers rate Palace Barber Shop five stars based on twenty-six reviews, with the owner responding to sixty-two percent of comments. Customers describe services including haircuts, fades, beard trims, shaves, and color, noting the shop is clean, friendly, and suitable for children. Recurring themes highlight skilled staff, quick and efficient service, and affordable pricing. No low-star reviews were provided to identify common criticisms.

  • Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
  • Reviews on this page: 26 Google reviews (20 with written comments, 1 with photos).
  • Owner responses: the business replied to 62% of reviews.
  • Most recent review: October 18, 2026.
  • Service: Hair Salon serving Greeneville, Tennessee.

Data from Google, last updated October 26, 2026.

Score profile vs other hair salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction97Reliability93Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 97 (median 88)Reliability: 93 (median 84)Momentum: 100 (median 100)
Palace Barber ShopHair Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palace Barber Shop: 97/100 on this factor. Category median: 88.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palace Barber Shop: 93/100 on this factor. Category median: 84.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palace Barber Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

26 Google reviews we collected

  • 5 stars26100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 20 written reviews

  • Praise15100%
  • Complaints00%

Price

What customers reported paying

$22-63% vs typical hair salons

Middle half of what 12 customers paid ($15–$26) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results747%
  • Staff & attitude320%
  • Price & value213%
  • Would recommend213%
  • Speed & response17%

What customers talk about

We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Morgan and Tiffany have both cut my hair and they do a great job.”
  • “Nice clean shop.”
  • “Between the great prices and the skilled staff, one can confidently assert this is hands-down the best barbershop in Greeneville”
  • “I will definitely return for repeat business and I highly recommend their services.”
  • “They are quick but efficient and fun to talk to.”

People customers mention

  • Tiffany 3 reviews
  • Morgan 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Palace Barber Shop for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

RMan310Local Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I travel alot and Tiffany effortlessly gave me the best haircut I have had in a few years. I just moved to town and found my new barber on my first visit!!

Paid $20–30Eyebrow trimmingScissor cutHaircut
Alison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tiffany and Morgan are both talented stylists! We have been pleased with every cut, wax, and tinsel service! You could not ask for better!

Paid $20–30Long haircutCustom cutHaircut
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Between the great prices and the skilled staff, one can confidently assert this is hands-down the best barbershop in Greeneville

Paid $20–30Fade cut
Royce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Morgan and Tiffany have both cut my hair and they do a great job. They are quick but efficient and fun to talk to. I highly recommend!

Paid $10–20Custom cut
Joshua6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I go to Morgan to get a head shave and beard trim. She always does a great job.

Paid $10–20Buzz cutBeard trim
Gray8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Received a great men's haircut from Morgan on Tuesday. I will definitely return for repeat business and I highly recommend their services.

Paid $20–30Haircut

Photos

Customer reviews

5.0 ★★★★★ 26 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
RMan310Local Guide · 55 reviewsTotal number of Google reviews RMan310 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I travel alot and Tiffany effortlessly gave me the best haircut I have had in a few years. I just moved to town and found my new barber on my first visit!!

  • Price: $20–30
  • Services: Eyebrow trimming, Scissor cut, Haircut
  • Busyness: Not busy
  • Service duration: 0–30 min
Chris McwilliamsLocal Guide · 14 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great prices, great cut, great conversation. Thanks!

  • Price: $10–20
  • Services: Haircut
  • Busyness: Not busy
  • Service duration: 0–30 min
Kendra Hale1 reviewTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Morgan and Tiffany both do a great job! Cute little barbershop downtown 💈❤️

  • Price: $20–30
  • Services: Kids' cuts, Custom cut, Beard maintenance, Fade cut, Beard trim
Response from the owner · 7 months ago

Thank you so much, Kendra! We love having you and hope to see you again soon!

Alison Fox9 reviewsTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tiffany and Morgan are both talented stylists! We have been pleased with every cut, wax, and tinsel service! You could not ask for better!

  • Price: $20–30
  • Services: Long haircut, Custom cut, Haircut, Waxing, Service not listed
Response from the owner · 11 months ago

Thank you so much!! We look forward to seeing you soon.

Scott “Scotty” Dolan5 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Between the great prices and the skilled staff, one can confidently assert this is hands-down the best barbershop in Greeneville

  • Price: $20–30
  • Services: Fade cut
Response from the owner · 11 months ago

We appreciate the kind words so much! Thank you for your support.

Melissa White7 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim does a great job! I love my haircut and color that he did.

  • Price: $100+
  • Services: Shampoo & conditioning, Long haircut, Hair coloring
Response from the owner · 11 months ago

Awesome! Thanks for the kind words. We appreciate you!

Royce Fox6 reviewsTotal number of Google reviews Royce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Morgan and Tiffany have both cut my hair and they do a great job. They are quick but efficient and fun to talk to. I highly recommend!

  • Price: $10–20
  • Services: Custom cut
Response from the owner · 11 months ago

Thank you for taking the time to give us a review. We appreciate your business and can’t wait to see you again!

John Bullock4 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice clean shop. Got a straight razor shave with hot towel soak. Very professional staff did a great job! I will be back again highly recommend this shop. Thanks Pop..

Response from the owner · 11 months ago

We love to hear it! Thanks for visiting and we will see you again soon!

Preston1 reviewTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got a super clean fade and beard trim!

  • Price: $20–30
Response from the owner · 11 months ago

Thank you, Preston! I will let Tim know about the great job. We appreciate your business and hope to see you again soon.

Joshua Arrowood6 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I go to Morgan to get a head shave and beard trim. She always does a great job.

  • Price: $10–20
  • Services: Buzz cut, Beard trim
Response from the owner · 11 months ago

Thank you for the review! We appreciate your business.

Palace Barber Shop on Google Maps →

Business details