iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%85+6Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 58 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★126 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight responsive communication, punctuality, and fair pricing for services including patio installation, retaining walls, and yard grading. Recurring themes describe professional crews who maintain clean job sites and provide detailed updates throughout projects. One criticism involves scheduling issues where a consultation was canceled due to high demand, though the company attempted to assist with referrals. A separate low-star review cites a safety incident involving loose debris from a trailer.
Google rating: 4.9 out of 5 from 126 reviews (94% five-star).
Reviews on this page: 126 Google reviews (119 with written comments, 20 with photos).
Owner responses: the business replied to 48% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palladium Patios & Landscaping LLC: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palladium Patios & Landscaping LLC: 92/100 on this factor. Category median: 95.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Palladium Patios & Landscaping LLC: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Palladium Patios & Landscaping LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palladium Patios & Landscaping LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Palladium Patios & Landscaping LLC: 85/100 on this factor. Category median: 51.A
85
Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
4.9of 5
5 stars11994%
4 stars32%
3 stars11%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
100%praise
Praise265100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price327%
Reasonable873%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6123%
Quality & results5621%
Speed & response5220%
Would recommend4115%
Communication3312%
Price & value176%
Honesty & trust62%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wanted to specifically review Timothy for his professionalism and commitment to customer service.”
“Palladium Patios & Landscaping did a great job completing the project.”
“Tim was very prompt in responding to phone calls and emails.”
“Can't speak highly enough about the company and would strongly recommend them for your outdoor area transformation.”
“From the initial contact until the final walk through, Tim was so easy to work with.”
“They were able to come quickly and for a fair price.”
“It’s clear that Tim and the entire Palladium Patios & Landscaping team genuinely care about their clients and the quality of their work.”
People customers mention
Tim17 reviews
Daniel6 reviews
Brown5 reviews
Sam5 reviews
David4 reviews
Addison3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Palladium Patios & Landscaping LLC for 8 kinds of job. Pick one to see what they paid and said.
Sandy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
From the initial contact until the final walk through, Tim was so easy to work with. Unlike other contractors, our job was not too small or inconsequential to be considered. Tim was very prompt in responding to phone calls and emails. The initial work and prep on our patio was done by one worker (Eric) who,…
Reasonable price
rebeccaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wanted to specifically review Timothy for his professionalism and commitment to customer service. He personally ensured we were happy with our service at the end of our project which we really value now a days. Yard is looking great.
Sod installation
LoriLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a small landscape project to beautify a few areas in the far backyard that had become a bit overtaken by weeds along with our pond needing sprucing up. Palladium Patios & Landscaping did a great job completing the project. Everything was done timely and in accordance with their proposal. We hope to have…
Reasonable priceLandscape installationsLandscape designService not listed
Angie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great job by Eric and Greg today placing my new garden pavers. They worked hard and finished the job as promised. Thank you Eric, Greg and your Palladium team
Reasonable priceStone landscaping
Julie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've worked with many contractors, but Palladium, by far, is the best. From the initial meeting to discuss the project, through the final punch list, everyone one the crew was responsive to requests and incredibly detail-oriented. You can tell they take pride in the work and it shows in the final product. Tim and…
Great priceWalkway landscapingLandscape installationsTree landscaping
jamieLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★
Took our information and setup a consultation date. A week later I get a call that they are booked for the season and wont be coming. Thanks for wasting a weeks worth of time I could of used finding another provider.
Edit : was reached out to by palladium and they are trying to help find a different provider.
From the initial contact until the final walk through, Tim was so easy to work with. Unlike other contractors, our job was not too small or inconsequential to be considered. Tim was very prompt in responding to phone calls and emails. The initial work and prep on our patio was done by one worker (Eric) who, despite the heat and humidity, put in a full days' work. The final patio block layout was meticulously laid out by two (Eric and Nandy). We are thrilled with our new outdoor space. We look forward to working with Palladium on any future hardscape plans.
Price assessment: Reasonable price
rebecca elgaardLocal Guide · 23 reviewsiTotal number of Google reviews rebecca has written across all businesses on Google Maps, not just this one.
Wanted to specifically review Timothy for his professionalism and commitment to customer service. He personally ensured we were happy with our service at the end of our project which we really value now a days. Yard is looking great.
Services: Sod installation
Lori NeisnerLocal Guide · 15 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
We had a small landscape project to beautify a few areas in the far backyard that had become a bit overtaken by weeds along with our pond needing sprucing up. Palladium Patios & Landscaping did a great job completing the project. Everything was done timely and in accordance with their proposal. We hope to have them back next year to replace our deck. Great to work with a small, local company.
Price assessment: Reasonable price
Services: Landscape installations, Landscape design, Service not listed
Angie Jacobson1 reviewiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Great job by Eric and Greg today placing my new garden pavers. They worked hard and finished the job as promised. Thank you Eric, Greg and your Palladium team
Price assessment: Reasonable price
Services: Stone landscaping
Response from the owner · 2 months ago
Angie,
We are so glad to hear of your great experience with the Palladium team! Thank you for taking the time to share positive feedback with our team, and our community. We are grateful for the opportunity to work with you on your space.
Julie Desaulniers6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I've worked with many contractors, but Palladium, by far, is the best. From the initial meeting to discuss the project, through the final punch list, everyone one the crew was responsive to requests and incredibly detail-oriented. You can tell they take pride in the work and it shows in the final product. Tim and his onsite lead always kept us in the loop if there was a weather or material delay. They showed up early and stayed late to finish at an appropriate point in the project. Can't speak highly enough about the company and would strongly recommend them for your outdoor area transformation.
Price assessment: Great price
Services: Walkway landscaping, Landscape installations, Tree landscaping, Service not listed
Response from the owner · 3 months ago
Julie,
We can't thank you enough for taking the time to leave such a detailed compliment for our crews, and company. We are grateful to you for sharing your experience with our community, and have enjoyed collaborating with you to bring your project to life!
-The Palladium Team
jamie schererLocal Guide · 7 reviewsiTotal number of Google reviews jamie has written across all businesses on Google Maps, not just this one.
Took our information and setup a consultation date. A week later I get a call that they are booked for the season and wont be coming. Thanks for wasting a weeks worth of time I could of used finding another provider.
Edit : was reached out to by palladium and they are trying to help find a different provider.
Response from the owner · 4 months ago
Jamie, I’m sorry again for the frustration and inconvenience. I appreciate you taking my call and giving me the opportunity to better understand what happened.
We should have been more selective before putting a consultation on the calendar, and I understand why it felt like wasted time when we later realized we were not the right fit to take the project on responsibly.
I’m glad we were able to connect you with another contractor who has now scheduled an appointment with you. We’re also tightening up our appointment screening process so this does not happen again.
Again, I apologize for the inconvenience, and I appreciate the feedback.
Kathryn Endsley7 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Had a great experience working with Palladium! Tim was super helpful during the design process and Josh, the project manager, was very communicative throughout the entire process. Even the crew guys were respectful and hardworking. Turned my back deck into a beautiful patio! Very happy and willing to work them again next summer for some continued landscaping!
Response from the owner · 5 months ago
Kathryn,
We can't thank you enough for taking time out of your day to share your experience with our community. It was a pleasure working with you!
Mitchell Stock2 reviewsiTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Palladium did a great job completing the project in a timely fashion, being communicative about timeline and expectations, and cleaning up after completion.
Thank you so much for the kind words, Mitchell. We really appreciate you trusting Palladium with your project. Communication, cleanliness, and keeping projects moving efficiently are all things we take seriously, so it means a lot to hear that reflected in your experience.
We hope you enjoy the space for many years to come, and we truly appreciate the opportunity to work with you!
Mike Shepard6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
We have hired Palladium Patios & Landscaping twice now, and both experiences have been exemplary. From initial contact to completion the team was responsive, considerate, and thorough. Palladium should be your first and only call for any patio or landscaping needs. Hire with confidence.
Response from the owner · 6 months ago
Mike, Thank you so much for taking the time to leave us a review! We are elated that you are satisfied with your end product and look forward to servicing you and yours for any future projects!
Nicole Angresano11 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Although we didn't end up moving forward with the project, that had to do with finances and nothing to do with the excellent presentation and customer service from this business. Clearly knowledgeable recording the processes, materials, etc... would absolutely work with him in the future if we decide to revisit our outdoor space.
Response from the owner · 2 months ago
Nicole,
It means so much to us that you took the time to leave us a glowing review. We appreciate the time you took to let our community in on how were doing! We look forward to the possibility of working with you in the future!
