Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Palmer Construction logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%99+14Replies to reviews 7%53+3.7Craft & service penalty11−8.9Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Palmer Construction

Lansing, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 ice removal services · 4.5★ from 103 Google reviews

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Report card

Percentile vs other ice removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palmer Construction is better than 73% of ice removal services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palmer Construction is better than 67% of ice removal services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Palmer Construction is better than 11% of ice removal services.F
11
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Palmer Construction is better than 99% of ice removal services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palmer Construction is better than 100% of ice removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Palmer Construction is better than 53% of ice removal services.C
53

Reviews for your job

Customers hired Palmer Construction for 5 kinds of job.

Palmer Construction for roof inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000–25,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Roof inspection”

Marianne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We appreciate Palmer Construction for the beautiful and top-quality improvements they have made to our 60 year-old home. Andy and team completely redesigned our exterior with siding, brick, and windows. Over the years they have been there for us for many improvements in our whole house. They are trustworthy and…

Reasonable priceGutter repairsWindow installationRoof inspection
T4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very helpful and professional verifying post storm integrity of the roof they installed.

Reasonable priceRoof inspection
Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you can find a better company, use them. But I am betting you won't. First of all Palmer Construction is a full service operation in terms of the scope of my project. Initially, I needed a roof repair due to tornado damage. That morphed into a roof replacement. My house is VERY complex having been built in the…

Customer photo from Rick's review
Paid $20,000–25,000Reasonable priceRoof inspectionRoof repairRoof installation
KristenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service, different offerings of products and features to meet any budgetary needs, and installation! Clean up efforts were great, we only found one nail in our driveway afterwards. My one critique would be that there were a few more shingles left in my yard that I would have liked, but that’s being…

Paid $14,000–16,000Reasonable priceRoof inspectionRoof installation
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick, courteous, knowledgeable, and LOCAL! What they do exclusively is to find contractors or use their own crew if applicable to satisfy the homeowners project. Satisfaction is guaranteed as finish work is then inspected upon completion by project manager. I know as they have repaired replaced my eaves, shutters,…

Reasonable priceGutter repairsRoof inspection
Jeremy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️ We had an outstanding experience with Palmer Construction! From start to finish, their crew was professional, efficient, and incredibly respectful of our home and property. They completed our roof in just a few days, and the entire process was seamless. What really stood out was their attention to detail…

Great priceGutter repairsRoof inspectionRoof repair
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had our roof replaced May 2021. Appreciated Dale and Brandon's guidance through install process, discussing options for an unexpected issue in underlayer that was found from past roofing job.

Gutter repairsRoof inspectionRoof installation

Price

$13k-8% vs typical ice removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation20$11k–$21k
Gutter repairs12—
Roof repair11$539–$9.4k
Window installation8—
Roof inspection7—

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