Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Palmer Construction logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%67+16.2Value 14%99+14Replies to reviews 7%53+3.7Craft & service penalty11−8.9Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

Palmer Construction

Lansing, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 26 ice removal services · 4.5★ from 103 Google reviews

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Report card

Percentile vs other ice removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Palmer Construction is better than 73% of ice removal services.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Palmer Construction is better than 67% of ice removal services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Palmer Construction is better than 11% of ice removal services.F
11
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Palmer Construction is better than 99% of ice removal services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Palmer Construction is better than 100% of ice removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Palmer Construction is better than 53% of ice removal services.C
53

Reviews for your job

Customers hired Palmer Construction for 5 kinds of job.

Palmer Construction for window installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$5,000–10,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Window installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Window installation”

Marianne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We appreciate Palmer Construction for the beautiful and top-quality improvements they have made to our 60 year-old home. Andy and team completely redesigned our exterior with siding, brick, and windows. Over the years they have been there for us for many improvements in our whole house. They are trustworthy and…

Reasonable priceGutter repairsWindow installationRoof inspection
Kara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Palmer construction helped us so much after our home was damaged in a flood. They helped provide water mitigation and repair, did reconstruction and remodeling and also helped us add an addition onto our house, including a new roof. We are so thankful for their attention to detail, professionalism, and dedication to…

Paid $20,000+Great priceGutter repairsWindow installationRoof installation
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Palmer Constuction did a great job on our windows. Dependable company to work with.

Reasonable priceWindow installation
Chelsea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I used Palmer Construction this summer for a structural addition roof project. They were able to convert my flat roof to a pitched roof, remove a door and replaced it with a window, and replaced my gutters. I have nothing but good things to say about this company. Everyone I dealt with was very kind, communicative,…

Paid $5,000–10,000Great priceGutter repairsWindow installationRoof repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Installation of 5 windows. One was very large. Installed well and they look and work great.

Paid $5,000–10,000Reasonable priceWindow installation
Lauretta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Conscientious, thorough, and careful. They did a great job and were easy to work with. I believe they are ethical and honest, doing the work exactly as they said they would. They found two problems with my house, and immediately fixed both of them, which is very reassuring. And all of this was done in 100+ degrees of heat!

Paid $20,000–25,000Not sureWindow installationService not listed
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had both our roof and siding replaced, and the difference is night and day. The team was easy to work with, kept us informed throughout, and clearly takes pride in what they do. They did a great job from start to finish.

Great priceGutter repairsWindow installationRoof installation
EdLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a problem with an unknown water leak. Palmer came out and isolated the issue to a major window which needed to be replaced. They were very thorough, professional and clean. The work was completed on time and within the budget quoted. Well done!

Window installation+ Responsiveness+ Punctuality+ Quality

Price

$13k-8% vs typical ice removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 68%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation20$11k–$21k
Gutter repairs12—
Roof repair11$539–$9.4k
Window installation8—
Roof inspection7—

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