Window cleaning service · Everett, WA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★301 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Pane'N The Glass highly for professional, detail-oriented window cleaning, gutter maintenance, roof treatment, and holiday light installation. Reviewers frequently cite punctuality, clear communication, and reasonable pricing as key factors, noting that crews often handle difficult-to-reach areas effectively. The business also offers convenient online scheduling and has received praise for resolving issues like accidental damage without extra charges.
Google rating: 5.0 out of 5 from 301 reviews (98% five-star).
Reviews on this page: 301 Google reviews (273 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
This companyWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pane'N The Glass Window Cleaning: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pane'N The Glass Window Cleaning: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pane'N The Glass Window Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pane'N The Glass Window Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pane'N The Glass Window Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pane'N The Glass Window Cleaning: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
5.0of 5
5 stars29698%
4 stars52%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
100%praise
Praise601100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable3100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15225%
Speed & response13422%
Staff & attitude12721%
Would recommend8214%
Price & value6711%
Communication366%
Honesty & trust41%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team that came out showed that they had been Excellent training and good work ethic!”
“The 3 guys showed up on time, were efficient, polite and did an excellent job.”
“The two individuals who came to our house were professional, polite, and very detail-oriented.”
“Highly recommend if you need gutter or roof work done.”
“…ing, the high skill level and friendliness of the employees, and the competitive pricing make Pane ‘N The Glass the only window cleaning service we’ll…”
“They were thorough and fully communicated and checked in with me throughout the process.”
“…about satisfaction and additional requests later so it seems like a trustworthy company.…”
People customers mention
Andrew12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pane'N The Glass Window Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Christine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Wonderful experience. It was an easy online process to get a quote and set up service. The two individuals who came to our house were professional, polite, and very detail-oriented. We had our windows cleaned inside and outside plus holiday lights installed. We are very happy with the entire experience. Would highly recommend.
Reasonable price
Andrea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was so impressed with my windows when they clean them both In-N-Out. They’ve never looked better. I didn’t think they could get that clean!
I also had them blow off my metal roof. I was so surprised that it only took him a half hour. I was totally amazed with his skill. I would definitely recommend them. The team…
Reasonable price
Nanci15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My experience was exceptional. The crew was very professional and worked very hard. We have a lot of very big windows and they were cleaned perfectly. Totally recommend
Cathy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We are very satisfied with the service by this company. The 3 guys showed up on time, were efficient, polite and did an excellent job. We have a two story home with 23 windows, some of which are hard to get to. They did not miss a thing. I would recommend them to anyone!
Samantha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly recommend! The team arrived on time, performed high quality work, and went above and beyond!
Shanna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They did an excellent job. They were thorough and fully communicated and checked in with me throughout the process. I will definitely have them do my windows again and will check into some of their other services.
Wonderful experience. It was an easy online process to get a quote and set up service. The two individuals who came to our house were professional, polite, and very detail-oriented. We had our windows cleaned inside and outside plus holiday lights installed. We are very happy with the entire experience. Would highly recommend.
Price assessment: Reasonable price
Response from the owner · a day ago
Thank you for the great review Christine. We really appreciate you having us clean your windows and install Christmas lights for you! Looking forward to working more with you in the future
Lynda Crescenzi7 reviewsiTotal number of Google reviews Lynda has written across all businesses on Google Maps, not just this one.
I was so impressed with my windows when they clean them both In-N-Out. They’ve never looked better. I didn’t think they could get that clean!
I also had them blow off my metal roof. I was so surprised that it only took him a half hour. I was totally amazed with his skill. I would definitely recommend them. The team that came out showed that they had been Excellent training and good work ethic!!
Price assessment: Reasonable price
Response from the owner · a week ago
Thanks Andrea! Glad you were surprised by both the windows and the roof. – Andrew
Nanci Donohue15 reviewsiTotal number of Google reviews Nanci has written across all businesses on Google Maps, not just this one.
My experience was exceptional. The crew was very professional and worked very hard. We have a lot of very big windows and they were cleaned perfectly. Totally recommend
Response from the owner · a week ago
Thank you Nanci! Lots of big windows are our favorite kind of challenge. – Andrew
Cathy Boeker7 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
We are very satisfied with the service by this company. The 3 guys showed up on time, were efficient, polite and did an excellent job. We have a two story home with 23 windows, some of which are hard to get to. They did not miss a thing. I would recommend them to anyone!
Response from the owner · a week ago
Thanks Cathy! Those three guys will be happy all 23 windows, hard-to-reach ones included, came out great. – Andrew
Samantha Fina2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
They did an excellent job. They were thorough and fully communicated and checked in with me throughout the process. I will definitely have them do my windows again and will check into some of their other services.
Response from the owner · a week ago
Thank you Shanna! We'll be happy to help with anything else you have in mind. – Andrew
Kathleen Sears7 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Best window cleaning we’ve ever had! The ease of scheduling, the high skill level and friendliness of the employees, and the competitive pricing make Pane ‘N The Glass the only window cleaning service we’ll be using now. I’m so glad we discovered them!
Response from the owner · a week ago
Thank you Kathleen! Being your only window cleaning service is high praise. – Andrew
Jennifer Thompson11 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
A big shout out to Pane N the Glass! They were professional, detail-oriented, and courteous throughout.
I mixed up my dates and hadn't cleared the windowsills, but they were understanding and patient with no complaints.
The windows look fantastic, and the service was excellent. Highly recommend!
Response from the owner · a week ago
Thanks Deb! No worries about the sills, it happens, and we're glad it all worked out. – Andrew
