Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Pappas Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Pappas Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 121 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pappas Plumbing is better than 99% of sump pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pappas Plumbing is better than 99% of sump pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pappas Plumbing is better than —% of sump pump installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pappas Plumbing is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pappas Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pappas Plumbing is better than —% of sump pump installation services.–
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Reviews for your job

Customers hired Pappas Plumbing for 8 kinds of job.

Pappas Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$327–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Faucet installation”

DennisLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Shawn responded quickly to our problem and diagnosed it and repaired it just as quickly. Good job Also some one must have hacked my account and wrote Shawn a bad review. Using my name Please note the work Pappas did for us was terrific! They are scheduled to install our dishwasher now and can't wait to see how well and quickly they finish our project .

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet installation
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

If you’re lucky, every once in a while you find a plumbing company that out kicks its already sensational coverage. We found Pappas Plumbing and could not be any happier than we are with our choice to disconnect our kitchen disposal and remove old valves and piping in preparation for quartz countertops installation.…

Customer photo from David's reviewCustomer photo from David's review
Paid $900–1,000Great priceGarbage disposal installationDrain cleaningPlumbing leak detection
Nicholas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Shawn and his team have done 3 projects for me in the last few months including plumbing an entire single and duplex home and I speak enough about their professionalism and commitment to excellence. They have the team and the systems in place that makes being their customer extremely enjoyable.

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairSewer cleaning
JOSEPH4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Pappas Plumbing replaced my shower fixtures with new Moen replacement parts. The old faucet and shower were over 20 years old and the new ones didn’t fit properly so Pappas Plumbing made some modifications and got everything to work. Looks good and works well.

Paid $400–500Reasonable priceFaucet installation
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We’ve used Pappas plumbing several times . Every tech that came was knowledgeable and great to work with . We would highly recommend them

Paid $700–800Reasonable pricePlumbing pipe repairFaucet installation
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Yes, and yes!!! Pappas Plumbing was referred to us by a coworker. I’m so happy we listened. Shawn and his team renovated our shower. It’s perfect! Prompt. Professional. Courteous. Worth the money. Highly recommend and will use again.

Great pricePlumbing pipe repairFaucet installation

Price

$1.4k+338% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 51%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair14$305–$992
Drain cleaning8$158–$292
Plumbing leak detection8$39–$509
Faucet installation6$327–$493
Water heater installation5$1.1k–$2.1k
Toilet repair5$209–$493
Sump pump repair4—
Plumbing leak repair3$161–$520

Compare with

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