Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Pappas Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Pappas Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 121 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pappas Plumbing is better than 99% of sump pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pappas Plumbing is better than 99% of sump pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pappas Plumbing is better than —% of sump pump installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pappas Plumbing is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pappas Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pappas Plumbing is better than —% of sump pump installation services.–
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Reviews for your job

Customers hired Pappas Plumbing for 8 kinds of job.

Pappas Plumbing for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$509
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Plumbing leak detection”

Deborah14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Workers very respectful of my home solved my plumbing issue coming back to finish the job and priced reasonably, highly recommend

Paid $400–600Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This was the only company out 10 that I called that was responsive to us while in a crisis. The receptionist Madison was kind and understanding, she offered an appointment on the same day to defrost our frozen pipes. Thank you so much! 7/31/2026 Matt and the crew replaced our bubbler, they tied in all of the…

Customer photo from Jessica's reviewCustomer photo from Jessica's reviewCustomer photo from Jessica's reviewCustomer photo from Jessica's review
Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
DennisLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Shawn responded quickly to our problem and diagnosed it and repaired it just as quickly. Good job Also some one must have hacked my account and wrote Shawn a bad review. Using my name Please note the work Pappas did for us was terrific! They are scheduled to install our dishwasher now and can't wait to see how well and quickly they finish our project .

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet installation
PeterLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Hired Pappas Plumbing for a full home renovation and couldn't be happier. We needed remodel rough-in work for the bathroom and kitchen, sewer and water line work, and general plumbing throughout the house. Our home is older with all the plumbing challenges that come with that, and Shawn's knowledge as a master…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing leak detection
DavidLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

If you’re lucky, every once in a while you find a plumbing company that out kicks its already sensational coverage. We found Pappas Plumbing and could not be any happier than we are with our choice to disconnect our kitchen disposal and remove old valves and piping in preparation for quartz countertops installation.…

Customer photo from David's reviewCustomer photo from David's review
Paid $900–1,000Great priceGarbage disposal installationDrain cleaningPlumbing leak detection
Nicholas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Shawn and his team have done 3 projects for me in the last few months including plumbing an entire single and duplex home and I speak enough about their professionalism and commitment to excellence. They have the team and the systems in place that makes being their customer extremely enjoyable.

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairSewer cleaning
Evan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently had purchased a new home, and were in need of a few different services, including inspection, a new toilet installation, etc. Pappas was recommended as a plumbing service to consider. Shawn and his team were incredibly responsive, getting back to our original message in a matter of less than an hour.…

Reasonable pricePlumbing leak detectionWater tank installationToilet installation
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Shawn and Reilly saved our house. We had a substantial pipe leak right above a door jam. After some troubleshooting it became evident that cutting into ceiling and possibly walls was needed to identify the problem. It appeared the leak was originating from the 2nd floor bathroom when in fact it was a pin hole in a…

Paid $400–500Reasonable pricePlumbing leak detectionPlumbing pipe repair

Price

$1.4k+338% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 51%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair14$305–$992
Drain cleaning8$158–$292
Plumbing leak detection8$39–$509
Faucet installation6$327–$493
Water heater installation5$1.1k–$2.1k
Toilet repair5$209–$493
Sump pump repair4—
Plumbing leak repair3$161–$520

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